Managed IT solutions and Desktop Support

Microsolve commenced operations in Wollongong in 1992.  Originally supplying Personal Computer hardware solutions to SME operations, Microsolve rapidly developed into a leading supplier of outsourced IT support for professional businesses. Our solutions and services scale from small business operations to large multi-site, multi-national corporations.

Target Clients

Multi-site Organisations experiencing growth with a value based approach to business.

Geographic Domain

Our use of real time remote access technologies remove any geographic boundaries from our service delivery.  As long as you have access to an Internet connection - we can assist

Principal Service Model

Fixed price, Unit Based service products providing performance assured IT infrastructure management.

Effective management of Business Information Resources is critical to the success of our clients.

We see Microsolve as:

• a leader in innovative information communication technology infrastructure assurance;
• being a true integrated strategic partner with our clients based on mutual respect from our ability to deliver outstanding value and productivity; and
• having client partners that are not limited by geographic boundaries in their operations and are able to rapidly expand into new locations seamlessly.

Microsolve is a results-oriented organisation.

Each service that we deliver comes from an Organisational structure that is self measuring, self correcting and self aware.

Within our business framework each business division has clearly understood KPI goals that are regularly measured and centered around:

• the satisfaction of our clients
• the integrity of our solutions;
• the knowledge and ability of our staff; and
• the emerging trends of the industry
  

We do not aim to be the cheapest solution provider - but we do aim to provide the best value solutions to our client partners.

By delivering support services based on outcomes and objectives rather than "hours and dollars", we assist our client partners to focus on key business and system performance outcomes.

Fixed cost support services provide budget surety with outcome protection - all services are governed by Service Level Agreements that are measured and reported on regularly.

Our focus is on providing our clients with a "healthy infrastructure" - we only make money when things are not breaking.  i.e.: We only make money when our clients are making money!