What Outsourcing Can Offer
The simple fact is this: Reducing customer service is the last thing companies should do in a recession, given that it is a buyer's market. Customers are receiving multiple offers from aggressive competitors and switching suppliers at the first sign of poor service. Companies need paying customers to survive and succeed in a shrinking economy. For that reason, astute companies recognise the need to make prudent, strategic investments in customer service -- even, and especially, in a down market.
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Desktop Support and Management Simplified
Citrix Systems, Inc. (NASDAQ: CTXS) today announced plans with Microsoft to simplify desktop computing by extending their desktop virtualisation partnership. This integration will enable enterprise customers to manage all of their Windows desktops and applications from a common platform to deliver a consistent user experience to any device, anywhere. The combined solution will unify management of physical and virtual desktops and applications via one management platform, Microsoft System Center, while delivering a consistent experience for Citrix users on any device from any location via one universal client, Citrix Receiver.
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Microsolve inks deal with Pulse Health
Microsolve has completed negotiations on a deal that will see it as the central IT hosting and support provider to Australia's latest player in the Private Health industry, Pulse Health (ASX: PHG). The deal provides the foundation for the delivery of all IT based services into the recently acquired assets as well as a platform to enable further acquisistions without regard to geographical location or technological requirements.
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Warrigal Care Opens New State of the Art Facility at Bundanoon
Warrigal Care's recently completed Bundanoon aged care facility is at the leading edge, not only in aged care delivery standards, but in the technology in use to deliver the services.
Microsolve Managing Director Dale Jenkins explains:
"When we were first aproached some 2 and half years ago with the requirements brief for this facility and its sister facility in Goulburn, the decision was made to go beyond what is considered 'normal' for such developments and ensure that the installed infrastructure is fit for purpose now, and for the next 5 to 10 years.
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