ILLAWARRA DIGGERS

Having no professional IT staff or an IT department can cause a large amount of frustration and stress for any business. As the care services of Illawarra Diggers, one of the oldest aged care facilities in the region, increased so did their IT challenges.

The Illawarra Diggers Aged and Community Care Residence is located in Wollongong’s Northern Suburbs and is currently expanding to cater for the increased demand for aged care services. The caring staff at Illawarra Diggers originally only looked after diggers from World War I and II but later expanded to provide accommodation for all members of the community. The complex in Wollongong’s northern suburbs has been providing quality care and accommodation for the aged community for almost 70 years.

CATERING FOR AN INCREASED DEMAND IN AGED CARE SERVICES

Making our team theirs

Microsolve has become a long-term business partner of Illawarra Diggers providing all their IT needs. They are on a managed IT services contract which gives them full access to Microsolve’s team of experts and technicians who look after the management and maintenance of all their IT equipment. This includes keeping software licences and systems up to date, while managing servers, network, terminals, firewall, infrastructure, backup, disaster recovery, system monitoring, help desk services. Microsolve also provides digital marketing and technology advice.

Making IT a benefit to the business

Illawarra Diggers avoids the stress and frustration, which often is associated with IT. Microsolve's "one stop shop" has reduced Diggers' costs and by migrating them to the cloud and implementing a new email platform has improved functionality. Microsolve has provided staff remote access from any device to the business applications and data for workers on the road, off site or at home.

The system has also been extremely beneficial to visiting general practice doctors who now have remote access back to their practice. This remote access to the visiting doctors has removed the double handling of patient information, allowing scripts to be provided on site and increased data security for patient information.

Diggers now has Wifi for staff and board members and also enables residents to surf the internet, enjoy computer workshops and online learning activities. This has been achieved without having any impact on the office network.
Illawarra Diggers Rest Home - It Support Case Study

Through migrating to cloud Diggers has reclaimed office space, increased security and importantly has provided a reliable disaster recovery incident program.

If you are an Aged Care Provider, Let Microsolve help you with your IT.
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