Microsolve Business IT Insights

The A-Z Glossary of Microsolve - Simplifying IT Jargon for Everyone

Written by Dale Jenkins | 26 April 2024 3:11:52 AM


Understanding the complex language of the tech world can often feel overwhelming.  At Microsolve, we believe in making IT solutions accessible and simple. That's why we have created an A-Z glossary, detailing terms related to our services and the tech industry, to help you navigate the conversation with clarity and ease. Whether you’re a business looking for an IT solutions provider in Sydney or someone eager to learn, this go-to resource has got you covered.

A is for Azure (and AWS!)

As Azure and AWS providers, we specialise in deploying, managing, and optimising cloud services offered by both Microsoft Azure and Amazon Web Services (AWS). Our experts ensure you harness the full potential of cloud computing, which translates to scalable infrastructure, cost savings, and enhanced performance for your business.

B is for Backup Solutions

Data is the heartbeat of your operations. We provide reliable backup solutions to secure your critical information against loss or corruption. Our strategies include both on-site and cloud-based backups, ensuring that your precious data is accessible and safe, no matter what.

C is for Content Management System (CMS)

A CMS is a crucial software for managing digital content. We specialise in integrating CMSs into your website, allowing you to control and modify content with ease, hassle-free.

D is for Disaster Recovery as a Service (DRaaS)

Downtime can be costly. With DRaaS, we offer robust disaster recovery solutions that keep your business operational, even during unforeseen events.

E is for Email

Email is the lifeline of business communication. Our IT solutions ensure your email service is reliable and secure, helping you maintain connectivity with clients and team members.

F is for Firewall

A firewall is your first line of defense against digital threats. We provide cutting-edge firewall solutions that protect your network from unauthorised access and potential breaches.

G is for Gigabyte

Understanding data storage sizes, like gigabytes, is essential. We're here to guide you on the storage solutions that match your business needs, ensuring you have ample space for your data.

H is for HTML

As the standard language for creating web pages, HTML expertise is a must. We offer web development services that craft beautifully designed and functional websites for your business.

I is for ITIL (Information Technology Infrastructure Library)

ITIL is a set of best practices for IT service management. We use these guidelines to improve your IT services' efficiency and align them with your business objectives.

J is for Javascript

Javascript is essential for interactive websites. Our developers harness the power of Javascript to create dynamic user experiences tailored to your audience's needs.

K is for KPI (Key Performance Indicator)

KPIs help you measure your business's success. We assist in defining and tracking KPIs specific to your IT performance, ensuring you meet your strategic goals.

L is for LAN (Local Area Network)

LANs connect computers within a limited area. We design LAN solutions tailored to your organisation, facilitating smooth and efficient internal networking.

M is for Malware

Crafted with the intent to disrupt, damage, or gain unauthorised access to your data and systems, malware poses a serious threat to computer systems and networks. Microsolve offers robust security measures and proactive monitoring to safeguard against malicious software, ensuring the protection of your digital assets.

N is for NAC (Network Access Control)

NAC is a security solution that restricts unauthorised users and devices from accessing your network. We implement NAC policies that enhance your network's security posture.

O is for OSI (Open Systems Interconnection) Model

The OSI model helps standardise communication functions.  It is comprised of seven layers, each tasked with specific responsibilities to manage data flow and ensure error-free transmission. Our expertise ensures your IT infrastructure aligns with these standards for compatibility and performance.

P is for Protocol

A protocol is like the tech world's rulebook for how devices talk to each other. It's the behind-the-scenes language ensuring your data gets safely and reliably where it needs to go. We offer technology consulting to ensure the right protocols are in place for secure and efficient communication.

Q is for Quality of Service

Quality of Service (QoS) plays a vital role in network traffic management. Our focus is on enhancing your network's performance through meticulously crafted QoS policies that prioritise essential services, ensuring top-notch user experiences are maintained.

R is for Router

Think of a router as the traffic director of your network, ensuring data packets reach their destinations efficiently.We have a range of routers and configuration services to maintain robust network connectivity for your business.

SaaS (Software as a Service)

SaaS applications are changing how businesses operate, allowing you to access your favorite software applications from anywhere without needing individual installations. As an IT solutions provider, we offer SaaS solutions that are adaptable, scalable, and cost-effective.

T is for Technology Debt

Technology debt accumulates over time due to outdated technology. We provide advisory services to manage and reduce your tech debt, keeping you ahead of the curve.

U is for UPS (Uninterruptible Power Supply)

A UPS prevents data loss during power cuts. We supply and maintain UPS systems that safeguard your hardware and data during electrical interruptions.

V is for Vulnerability Assessment

Maintaining the security of your digital assets is paramount. A Vulnerability Assessment helps identify weaknesses in your systems before they can be exploited. We offer this comprehensive service to protect your business from potential threats, ensuring that your systems remain secure and resilient.

W is for WAN (Wide Area Network)

Spanning across cities, countries, or even continents, a Wide Area Network (WAN) is the digital backbone that connects your business locations. It enables seamless communication and data exchange over long distances, ensuring that your teams stay connected and productive regardless of their geographic distribution.

X is for XaaS (Anything as a Service)

XaaS represents the breadth of cloud services available. As a comprehensive cloud services provider, we ensure you benefit from the best XaaS offerings relevant to your business needs.

Y is for YAML (YAML Ain't Markup Language)

A human-readable data serialisation language, YAML is designed to be easy to understand for humans, similar to XML and JSON. We provide expertise in YAML to simplify your software configurations, enhancing readability and maintainability.

Z is for ZTNA (Zero Trust Network Access)

ZTNA embodies a "never trust, always verify" security model. We champion ZTNA solutions that enforce strict access controls and minimise cybersecurity risks.


Let this glossary be your guide through the terminology and services that Microsolve offers. We're elated to help you understand and leverage technology to its fullest for the growth and advancement of your business. Join the many satisfied clients who trust Microsolve as their IT solutions provider, technology consulting firm, and custom tech development company.