Showcase: Engaging Older People In System Design

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Microsolve representatives Martin Struzka, Melinda Liberato and Matthew Lear made the presentation to Warrigal CEO Mark Sewell and senior executives Leanne Taylor, Ben Van Lierop and David Macdonald as well as new Shell Cove residents, members of Warrigal’s Older Person Advisory Board (made up of customer representatives from their existing facilities) and Helen Hassan (academic in older persons use of technology).

The key messages of the showcase provided an update for new customers on the Shell Cove facility as well as providing an awareness of the new technology that will be available. Martin said it also provided Warrigal with an opportunity to give new Shell Cove customers a progress report on the new facility.

He said a sample of the new Customer Portal, primarily centred around financial transactions, was showcased on the day. “Feedback from the customers was overwhelmingly positive, with many of great suggestions around training.”

Microsolve’s Project and Transition Manager, Melinda Liberato, said she was personally delighted to see the enthusiasm of the customers who attended the showcase.

“I thought there would be some resistance to the technology, and to be honest I could not have been more wrong,” she said.

“This was a fantastic example of how we partner with our clients to achieve great outcomes.”

engaging older people

 

 

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