Industry
Aged Care
Challenge
When Warrigal acquired the Warrawong Multicultural Aged Care Illawarra facility, they inherited a maze of undocumented switches, ageing servers and one-off fixes. No one had the full picture of the site's infrastructure, which threatened operational continuity and quality of resident care.
Results
100% documentation of previously unknown network infrastructure, seamless integration with Warrigal's existing WAN, 45% reduction in on-site hardware through AWS migration, and enhanced security through service-based micro-segmentation-all while maintaining uninterrupted care services.
Key Product
Email Management, Secure Network Connectivity, Technology Consulting, Network Design, AWS Migration
Microsolve were instrumental in the successful transition of operation for this key facility. Their ability to identify, understand and integrate a large number of disparate systems into an accessible setup is unmatched.
Warrigal
Warrigal is an award-winning, not-for-profit aged care organisation serving older people and their families throughout the Illawarra, Southern Highlands, Queanbeyan, and Canberra regions. With nearly six decades of experience, Warrigal provides comprehensive services including home care, respite services, residential aged care, and vibrant village communities.The Warrigal Multicultural Village in Warrawong specifically caters to older people from culturally and linguistically diverse (CALD) backgrounds, offering both residential care beds and independent living units in a quiet cul-de-sac location. The facility provides comprehensive support services including specialised nursing staff, visiting doctors, various therapies, 24-hour emergency call systems, and daily recreational activities-all designed to foster a stimulating and welcoming atmosphere for residents.
Microsolve has been delivering expert IT services since 1992, specialising in providing fixed-price, contracted professional IT support and hosting services to Australian SMEs. As a trusted IT partner for the aged care sector, Microsolve has maintained a long-term relationship with Warrigal from 2004-2023, supporting their "rapid expansion of service scale for M&A activities"
Challenge
When Warrigal acquired the multicultural aged care facility in Warrawong, they inherited a fragmented and undocumented IT environment that put continuity of care at risk. Multiple vendors had installed overlapping hardware over many years, with little central visibility into how core systems, WiFi, voice, nurse call, CCTV and access control were connected. Any outage or change carried real risk for residents because there was no clear map of the underlying infrastructure.
Solution
Microsolve began with a structured discovery and documentation phase to uncover every switch, link and critical system in the facility. The team then redesigned the network, implemented service-based micro-segmentation, and integrated the site into Warrigal’s existing WAN so it could be managed consistently alongside other locations. Key servers were migrated from on-site VMware to AWS, and edge infrastructure including WiFi and communications was modernised to healthcare-grade standards.
Outcomes
The facility gained complete visibility of its IT environment, a 45% reduction in on-site hardware and more reliable access to critical systems and historical data. Centralised management and standardised security policies improved support responsiveness and reduced risk, all delivered without disrupting resident care.
