Microsolve's managed desktop support looks after your staff's laptops, desktops, thin clients and mobile devices: service desk help, patching, endpoint protection, asset tracking and standard operating environment (SOE) management on Windows and macOS. It's delivered remotely, with onsite visits when needed, under agreed service levels.
Slow devices, endless security patches and the same issue reported three times a week all eat into time your staff should spend on clients and projects. Desktop support is part of our outsourced IT support, and it can also be taken on its own.
One place for your people to go for everyday IT issues, and one team keeping every device stable, current and secure:
We support single sites and multi-site organisations, including teams across time zones, busy peak periods and environments mixing SaaS, IaaS, Desktop as a Service (DaaS) and cloud computing. Issues are logged and tracked through dedicated support phone numbers and email addresses using industry-recognised (ITIL) processes.
Frontline support is also changing. Read how Microsolve Assist is changing desktop support for our clients.
Microsolve provides dedicated support telephone numbers and email addresses for issue logging and tracking, utilising industry recognised support processes.
Three levels, so coverage matches the size and risk of your organisation. Every level is managed by the same service desk.
Perfect for small businesses or solopreneurs looking to kickstart their MSP journey.
Ideal for Medium-sized organisations that require reliable and responsive support for growing teams with diverse needs.
Tailored for established businesses seeking a holistic technology solutions-based approach to cybersecurity and data management.
File/Folder backup for Windows and/or Mac devices
24/7 Security Operations Centre monitoring and response
Lost device remote wipe and device kill
Our support centre is based in Australia and staffed by certified, experienced IT professionals. They provide:
They can also explain what all of that means in plain English.
Desktop support works best alongside 24/7 system monitoring and server management, so device issues caused elsewhere in the environment are found and fixed in one place. To see what an unmanaged PC can cost, read 9,476 contacts harvested: the real risk of an unmanaged PC.
Managed desktop support is a service where an external provider looks after your organisation's computers, devices and users' day-to-day IT issues for an agreed monthly fee. Microsolve handles incident resolution, software installation, patching and hardware maintenance, remotely and onsite as needed, under agreed processes and service levels. It is one part of our managed IT services.
Troubleshooting operating systems, repairing hardware, resolving connectivity problems and supporting business applications, plus operating system and application patching, endpoint protection and asset management. Higher service levels add mobile devices, application control, thin clients, warranty management and a documented standard operating environment.
Windows and macOS laptops and desktops on every level. Android and iOS mobile devices from Foundation+. Thin clients (Wyse/Dell, IGEL or ChromeOS) on the Enterprise level.
Response times depend on the severity of the issue and the service level agreement for your organisation. Critical incidents that stop people working are prioritised to restore access as quickly as possible. Requests are logged through dedicated support channels and tracked to resolution.
Yes. Microsolve supports organisations with locations across all Australian states. Centralised processes, tools and reporting give every site the same experience, which suits healthcare, aged care and other distributed organisations.
By making protection consistent: managed endpoint protection, operating system firewalls and patching on a schedule, with application control and admin restrictions on higher levels. These controls support Essential Eight Maturity Level 1, and lost devices can be wiped remotely.
It replaces unpredictable break-fix work with a fixed, managed service. Routine maintenance prevents many issues before staff notice them, and your internal team or managers can stop spending their time on routine tickets.
Our technicians are experienced IT professionals with industry certifications in desktop, network and application support. Ongoing training keeps them current with new platforms and security requirements.
We'll review your devices, patch status and support arrangements and tell you plainly where the gaps are.
