Proactive Support and Monitoring
Microsolve quietly monitors your environment around the clock, resolving issues before they disrupt your people or critical operations.
IT Outsourcing and Managed IT Services
When internal IT is stretched, Microsolve steps in as a calm, security‑first outsourcing partner so your systems stay stable, compliant, and available every day.
Trust based Support
Why Outsource Your IT Operations?
IT outsourcing becomes critical when internal teams are stretched across day‑to‑day support, projects, and constant cyber threats. Under this pressure, even small issues can escalate into outages, security incidents, and frustrated staff.
By partnering with a trusted IT outsourcing provider, your organisation gains reliable, always‑on support, stronger cyber security controls, and access to broader expertise than a single in‑house team can provide.
This means fewer disruptions, faster resolution times, and a technology environment that quietly supports your operations instead of draining time and attention.
Instead of juggling multiple vendors and ad‑hoc support, Microsolve provides a single outsourced IT team that proactively manages infrastructure, cyber security, and user support across your organisation.
Microsolve as Your Outsourced IT Department
Security‑First IT Outsourcing and Cyber Protection
Every outsourced service is designed with a security‑first mindset, reducing cyber risk through hardening, monitoring, and rapid incident response.
Support for Cloud & On‑Premise Environments
Microsolve manages your cloud and on‑premise systems as one integrated environment, so users experience reliable, consistent access wherever they work.
Flexible IT Outsourcing Models
Fully Outsourced IT Department
Unlock actionable insights with real-time analytics.
Co‑Managed IT with Your Internal Team
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IT Outsourcing for Wollongong, Sydney and Regional NSW Organisations
Microsolve provides IT outsourcing for organisations across Sydney, the Illawarra, and regional NSW, combining local presence with remote capabilities for fast, reliable support. This regional focus means our support teams understand local operating conditions, connectivity challenges, and regulatory expectations, not just the technology stack.
Whether you have a single head office in Sydney or multiple regional sites, Microsolve manages your IT environment as one secure, integrated system. Users get consistent, dependable access to the tools they need, while leaders gain confidence that IT, cyber security, and continuity are being looked after by a stable, long‑term partner.
How We Transition Your IT Safely
Microsolve uses a structured, low‑risk IT outsourcing handover process that has been honed and improved over many years.
Each step focuses on clarity, documentation, and stability to ensure we are actively reducing cyber and operational risk during transition.
Discovery and environment review
A short, focused review to understand your current IT environment, risks, priorities, and business objectives before any changes are made.
Access, asset, and vendor inventory
Capture all systems, users, devices, licenses, and third‑party vendors so there is a single, accurate view of your IT footprint.
Detailed documentation and runbooks
Develop clear documentation, diagrams, and support runbooks so critical processes are understood and repeatable, not reliant on individuals.
Stabilisation and quick‑win fixes
Resolve obvious issues, backup gaps, and security exposures early to reduce immediate risk and improve day‑to‑day reliability.
Planned handover of responsibilities
Gradually transfer service desk, monitoring, patching, and change management to Microsolve under agreed timelines and communication plans.
Aligned service levels and escalation paths
Define SLAs, priorities, and escalation points so users know how to get help and leaders know how incidents are managed.
Security hardening and access control
Review and tighten admin access, passwords, remote access, and key configurations to reduce cyber risk during and after handover.
Regular check‑ins and reporting
Provide early‑stage health reports, incident summaries, and status updates so stakeholders can see progress and risk reduction in practice.
As your organisation grows, Microsolve scales IT outsourcing, governance, and security controls so you can meet compliance obligations and business goals without constant technology firefighting.
Frequently asked questions
What is IT outsourcing with Microsolve?
IT outsourcing with Microsolve means handing day‑to‑day IT management, support, and cyber security to a dedicated local team that acts as your virtual IT department.
The goal is stable, secure operations, with clear service levels and predictable costs.
Which IT functions can be outsourced?
Commonly outsourced functions include service desk, device management, server and cloud management, backups, patching, monitoring, and cyber security operations.
Strategic services such as IT roadmap planning, vendor management, and project delivery can also be included.
Is IT outsourcing suitable if we already have an internal IT team?
Yes, many organisations use Microsolve to extend internal IT with extra capacity, specialist skills, or after‑hours coverage.
Microsolve can handle day‑to‑day support and infrastructure while internal staff focus on projects, strategy, and stakeholder engagement.
How does Microsolve handle cyber security for outsourced IT environments?
Microsolve designs IT outsourcing around security‑first principles, including hardening, monitoring, access control, and incident response.
This approach helps reduce the risk of breaches, ransomware, and data loss while supporting compliance obligations.
Will we still have control over our systems and data?
Yes, your organisation retains ownership of systems, data, and key decisions while Microsolve operates as a trusted technical and governance partner.
Access, changes, and major upgrades follow agreed processes, approvals, and documented standards.
How quickly can Microsolve respond to user issues?
Response times are defined in service level agreements (SLAs) based on issue priority and business impact. Service desk and monitoring tools help Microsolve resolve many issues remotely, with onsite support available as needed.
How is IT outsourcing priced?
Pricing typically combines a fixed monthly fee for core services (such as service desk, monitoring, and patching) with project, licensing and change work scoped separately.
This creates predictable costs aligned with user numbers, locations, and technology complexity.
Can IT outsourcing help with compliance and audits?
Yes, structured processes, documented changes, and secure configurations support compliance frameworks and audit requirements.
Microsolve can provide reports, evidence, and guidance for technology‑related controls and risk registers.
Do you provide IT outsourcing in Sydney and regional NSW?
Microsolve supports organisations across Sydney, the Illawarra, and regional NSW through a mix of remote and onsite services.
This local presence helps ensure reliable support, alignment with Australian regulations, and understanding of local operating conditions.
How do we get started with Microsolve IT outsourcing?
The process usually begins with a short discovery discussion and review of your current IT environment, risks, and goals.
From there, Microsolve proposes an IT outsourcing model, transition plan, and service levels tailored to your organisation.