By standardising licensing, tenancy and security baselines for Microsoft 365, Microsolve gives your team reliable email today and a clear path to a broader modern workplace rollout tomorrow.
Secure, Reliable & Comprehensive Email Management for Microsoft 365
Secure, well-managed Microsoft 365 email is the foundation of your Microsoft Modern Workplace, designed and run by Microsolve across Sydney and regional NSW.
Microsolve sets up and manages your email accounts, shared inboxes and email addresses so your team can send and receive the numbers of emails they need every day without worrying about security or downtime.
If email management is a drain on your resources, or something that has never been looked into, then perhaps it’s time to find a new solution.
As your outsourced IT partner, Microsolve runs your business email in the background – from setup and migration through to spam filtering, archiving, backup and support – so your staff can focus on customer service, not email admin.
Why Managed Email Matters
When email goes down, gets lost or is hard to manage, your business slows immediately. Poorly managed email accounts and shared inboxes make it harder for staff to respond to customers and keep track of conversations.
Microsolve’s email management service brings clarity and control.
We take care of email account setup, licences, shared inboxes and ongoing support so your customer support and customer service teams can rely on email that just works.
Microsolve’s Email Services allow you to access the features of the highly acclaimed Microsoft 365 platform without the cost of implementing and managing your own email infrastructure.
Our expertise in email systems and management enables us to provide a comprehensive, reliable and feature laden email solution for you.
Comprehensive Microsoft 365 Email Management
Foundation
Best for smaller organisations getting started with Microsoft 365 or formalising how they manage email accounts and shared inboxes.
Includes:
- Your choice of NFP or commercial Microsoft 365 licence, with simple monthly billing on a single invoice.
- Initial Microsoft 365 tenancy and email account creation for your staff.
- Setup of user mailboxes, shared inboxes (for example, sales@ or info@) and email addresses.
- Deployment of a sensible security baseline so everyday email is safer without creating confusion.
- Email address and alias management as people join, leave or change roles.
- Vendor (Microsoft) support, with the option to add full Microsolve support as you grow.
Foundation+
Designed for growing organisations that handle high numbers of emails every day and need fast, reliable support for their team.
Includes:
- Everything in Foundation plan
- Business-hours access to the Microsolve Support Centre for email issues and questions.
- Regular checks and reports to keep your email settings aligned to your policies.
- Ongoing work to maintain and improve your Microsoft 365 Secure Score, helping to reduce risk over time.
Enterprise
Ideal for larger organisations that rely on email for critical customer communication and want a fully managed, security‑first service.
Includes:
- Everything in the Foundation+ plan
- Unlimited add, remove and update of email accounts and shared inboxes as your organisation changes.
- Monitoring of service status and alerts so issues are picked up before they affect staff.
- Active management of security alerts and problems related to email.
- A guaranteed minimum Microsoft Secure Score target to give you confidence your email environment is being continually improved.
Extend email into a full Microsoft Modern Workplace
When your email environment is stable, Microsolve can connect it into a secure Microsoft Modern Workplace – bringing together email accounts, Teams, SharePoint, devices and data protection in one managed service.
Learn more about our Microsoft Modern Workplace solutions.
Email support that enhances your whole IT environment
Microsolve doesn’t just handle email - we bring calm reliability to your entire IT environment.
We bring your email accounts, shared inboxes, security settings and backup plan together into one reliable system.
With trusted IT outsourcing, managed IT services, and advanced cyber security safeguards, you gain a partner focused on keeping your communication uninterrupted and compliant.
As your managed IT services provider, we take ownership so your team can focus on their work.
Cyber Security Training
The biggest cyber risk for businesses is email, so beyond necessary automated scans, employees must identify spear-phishing versus whaling attacks and take proper action.
This helps your team spot dangerous emails quickly and keep customer information and customer service conversations safe.
Immutable Mailbox Archive
Our archiving solution securely stores all emails in a tamper‑proof cloud archive and makes it easy to search past customer emails when you need to answer questions or resolve issues.
Signature Management
Streamline your email branding with our automated signature solution, enabling easy design and scheduling of signatures for different teams and seasons, applied consistently across all devices.
This keeps your branding consistent on every email address and shared inbox, and saves staff time updating signatures on different devices.
Enhanced Message Filtering
Microsoft 365 includes basic spam and threat protection, but many growing organisations need extra safeguards.
We can add enhanced message filtering and monitoring to help block dangerous emails, detect compromised accounts and protect files stored in Microsoft 365.
If email admin tasks keep creeping onto your to‑do list, it’s time to hand them over.
Microsolve’s managed email service delivers secure, simplified, always‑on communication — backed by responsive IT support when you need it.
Let’s take five minutes to review how your Microsoft 365 environment can be cleaner and safer.
Frequently asked questions
What does Email management encompass as part of IT Outsourcing?
Email management means looking after your business email accounts, email addresses and shared inboxes so they stay secure, reliable and easy to use.
It covers setup, security, day‑to‑day support and making sure your email keeps up with the numbers of emails your team sends and receives.
How can outsourcing Email Management benefit my company?
Outsourcing email management reduces the time your staff spend fixing email issues and chasing providers.
It improves security, keeps customer support and customer service inboxes running smoothly and lets your internal team focus on higher‑value work.
What specific email services can Microsolve manage?
Microsolve can manage your Microsoft 365 email accounts and shared inboxes, as well as platforms like Microsoft Exchange and Google Workspace.
We handle mailbox administration, new and departing staff, security settings, email archiving, integrations and reporting.
How does Microsolve ensure Email Security in its Management services?
Microsolve implements robust security measures, including spam filtering, anti-phishing protection, and email encryption baselines, to establish an enhanced level of security for your email communications. We also provide add-on services such as regular security audits, archives and updates to protect against evolving cyber threats.
How does Email Archiving support compliance and data retention?
Email archiving involves storing email data securely for long-term retention, meeting regulatory requirements and supporting legal discovery. Microsolve provides a comprehensive archive solutions that ensure compliance with industry standards and regulations in real-time without requiring user action.
What type of support does Microsolve offer for Email management?
Microsolve offers help with day‑to‑day email questions, changes to email addresses and shared inboxes, and support if staff notice unusual emails.
Our support team is there to minimise disruption so your people can stay focused on serving customers.
How can proactive Email Management improve my business productivity?
Proactive email management involves monitoring email systems, optimising performance, and preventing potential issues before they impact your business. This ensures that your email communications are reliable, efficient, and secure, enhancing overall business productivity.
Related Services
Microsoft Modern Workplace
Create a secure Microsoft 365 workplace where email, Teams, SharePoint, devices and security are managed together so staff can work from anywhere without risking data, compliance or uptime.
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Cyber Security & Microsoft 365 Security
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