Backup Design
We set up backup frequency, retention windows, and coverage scope around your recovery targets. The result is a backup plan that reflects the way your business operates, rather than a generic default.
Backup and Data Recovery Services
A backup you have never tested is not a backup. It is an assumption.
Most organisations have some form of backup running. Fewer know with confidence that it covers everything it should, that backups are completing successfully, and - most importantly - that they can actually restore from them within a timeframe that their business can sustain.
Microsolve provides managed backup and recovery services powered by Veeam, with backup data stored on AWS cloud infrastructure across multiple geographic regions. We design backup solutions around your actual recovery requirements, monitor them continuously, test them regularly, and stand behind them when recovery is needed.
Backup Failure is Rarely a Technology Problem
The most common backup failures we encounter are not caused by technology. They are caused by backup systems that were set up and never revisited - jobs that have been failing silently for months, schedules that no longer reflect how data has grown, coverage gaps where new systems were never added, and recovery processes that have never been tested under pressure.
When a genuine recovery situation arises such as a ransomware attack, a hardware failure, accidental deletion, or a corrupted database, that is the worst possible moment to discover these gaps. Recovery under pressure, without tested processes, is exponentially more expensive and uncertain than recovery with a well-managed, well-tested plan in place.
The goal is not to have a backup. The goal is to be able to recover, from the right point in time, within the timeframe your business requires, with confidence.
Enterprise-Grade Protection, Managed for Your Business
Microsolve uses Veeam as our exclusive backup and recovery platform. Veeam is recognised globally as a leader in data protection, providing reliable, flexible, and verifiable backup across physical, virtual, and cloud environments including Microsoft 365, Windows, Linux, VMware, Hyper-V, and more.
Backup data is stored on AWS cloud infrastructure across multiple Australian and international regions. AWS provides the durability, geographic separation, and storage tiering needed for both operational recovery and longer-term retention. The cost structure scales with your business rather than requiring large capital investment.
Together, Veeam and AWS give Microsolve the platform to deliver a fully managed backup service that covers your whole environment, stores data securely off-site, and gives you real recovery capability and not just the appearance of one.
The 3-2-1 Backup Principle
A well-designed backup strategy maintains:
copies of data on
different types of media, with
copy stored off-site
Microsolve's Veeam and AWS-based approach ensures this principle is met for every protected workload. Having a well-designed strategy gives you redundancy, resilience, and fast recovery options regardless of what happens to primary infrastructure.
What Microsolve's Managed Backup Service Includes
Microsolve’s managed backup service is designed to give you confidence that your data is protected, recoverable, and being looked after properly, not just copied somewhere and left alone. We build backup around your actual recovery requirements, then manage the whole process end to end: design, storage, monitoring, testing, reporting, and recovery support.
That means your backups are aligned to what matters most in your environment, stored off-site in AWS, and checked regularly so you know they are working before you need them.
Off-Site Storage
All backup data is stored in AWS cloud infrastructure across multiple regions, with encryption in transit and at rest. This gives you geographic separation from your live systems and strong resilience if something goes wrong on-site.
Continuous Monitoring
We monitor backup jobs daily, so failures and anomalies are identified quickly instead of lingering unnoticed. If something needs attention, it is investigated promptly before it becomes a recovery problem.
Regular Recovery Testing
A backup is only useful if it can be restored. We schedule test recoveries to confirm that backups are valid, complete, and recoverable within your expected timeframes.
Recovery Support
When recovery is needed, we help restore what matters, whether it's a single file or mailbox item through to a full server or bare-metal recovery. The service is built to support real-world incidents, not just ideal conditions.
Ransomware-Resilient Storage
We store immutable backup copies in AWS so ransomware cannot encrypt or delete them through connected systems. That gives you a clean recovery path if primary infrastructure is compromised.
Reporting
You get regular reporting on backup coverage, job status, storage utilisation, and test outcomes. This makes the backup environment visible, accountable, and easier to manage over time.
Ongoing Review
As your environment changes, we review the backup scope and settings to make sure protection keeps pace with the business. That includes new systems, changed workloads, and shifting recovery priorities.
Recovery When it Actually Matters
Recovery needs vary. Microsolve is equipped to handle the full range.
File and Folder Recovery
Individual files or folders accidentally deleted or overwritten. Typically resolved quickly from the most recent backup point.
Application and Database Recovery
Restoration of a specific application state or database to a known good point in time. Particularly important for finance, ERP, or CRM platforms where data integrity is critical.
Server Recovery - Virtual or Physical
Full restoration of a virtual machine or physical server after hardware failure, corruption, or attack. Veeam's instant recovery capability allows a VM to be brought online directly from backup storage while a full restore completes in the background, which significantly reduces downtime.
Bare-Metal Recovery
Complete restoration of a physical server to new hardware. Microsolve manages this process end-to-end, including hardware differences where applicable.
Microsoft 365 Recovery
Restoration of email, calendar, contacts, SharePoint content, OneDrive files, and Teams data from backup. Microsoft's native tools have significant limitations for granular recovery. Veeam-based backup fills that gap.
Ransomware Recovery
Recovery from a ransomware event requires clean, immutable backup copies that were not accessible to the attack. Microsolve's AWS-stored backups are isolated from primary systems and cannot be encrypted by ransomware affecting on-premise or cloud environments. Recovery scope and sequencing is planned and tested in advance.
Microsoft 365 Data is Your Responsibility, Not Microsoft's
This is one of the most common misconceptions in IT.
Microsoft guarantees the availability of the Microsoft 365 platform, but it does not guarantee the recovery of your data.
Accidental deletion, malicious action by an internal user, sync errors, and retention policy gaps can all result in data loss that Microsoft cannot reverse.
Veeam Backup for Microsoft 365 (managed by Microsolve) creates independent, off-platform backup copies of Exchange Online, SharePoint, OneDrive, and Teams data, stored in AWS.
This means recovery is available regardless of what happens within the Microsoft environment.
Frequently asked questions
How often should data be backed up?
Backup frequency should match your Recovery Point Objective (the maximum amount of data your business can afford to lose). Critical systems may require hourly or near-continuous protection. Less critical systems may be adequately protected by daily backups. Microsolve helps define the right frequency for each workload.
Does Microsoft back up our Microsoft 365 data?
No. Microsoft is responsible for platform availability, not data recovery. Your business is responsible for ensuring Microsoft 365 data, whether it be Exchange, SharePoint, OneDrive, and/or Teams, is backed up independently. Microsolve covers this using Veeam Backup for Microsoft 365.
Where is backup data stored?
Backup data is stored in AWS cloud infrastructure across multiple geographic regions. All data is encrypted in transit and at rest. Storage is geographically separated from primary systems to ensure recovery is possible even if primary infrastructure is affected.
How do you know backups are working?
Microsolve monitors all backup jobs daily and investigates failures promptly. We also conduct scheduled recovery tests to verify that backups are valid and that restoration targets are achievable, not just that job logs show green.
What protection do you have against ransomware?
Microsolve stores immutable backup copies in AWS. These copies cannot be modified, encrypted, or deleted by ransomware affecting connected systems. Recovery from a ransomware event uses these clean copies to restore affected systems to a pre-attack state.
Can you recover individual files, or only entire servers?
Both. Microsolve supports granular recovery of data such as individual files, folders, mailbox items, database records, as well as full virtual machine, server, and bare-metal recovery. Recovery scope is matched to what is needed, not to what is technically convenient.
What is bare-metal recovery?
Bare-metal recovery restores a complete system including the operating system, applications, settings, and data to either the same or different hardware. It is typically used after catastrophic hardware failure. Microsolve manages this process end-to-end.
Know your backup works before you need it
A managed backup review takes less than you think. We assess your current coverage, identify gaps, test your recovery capability, and show you clearly what your backup environment can and cannot do.