Local IT Support in Wollongong, Managed IT & Cyber Security

Yes. Microsolve's head office is Suite 1, iC Enterprise 1, 1 Innovation Way, at the University of Wollongong Innovation Campus in North Wollongong, and our engineers are based here rather than dispatched from Sydney.

Microsolve was founded in 1992 and supports organisations across Wollongong, the Illawarra, the Southern Highlands, the Shoalhaven and the rest of NSW and the ACT.

Managed IT support covers the day-to-day running and protection of your technology for a fixed monthly fee: helpdesk, monitoring, patching, Microsoft 365 administration, endpoint security, backup oversight and regular planning reviews.

Microsolve agreements typically include remote helpdesk and user support; device, server and network monitoring; Microsoft 365, Teams, SharePoint and identity administration; patch management and endpoint protection; cyber security monitoring and incident-response coordination; local on-site support; and quarterly IT planning and budgeting. The exact scope is set out in your agreement.

Managed IT support is normally a fixed monthly fee based on the number of users and devices you have and the level of service you need, so there is no single price that suits every business.

The main factors are users and devices, number of sites, servers and cloud platforms, your security or compliance target, hours of cover, on-site requirements and how well documented your environment is today. Microsolve starts with a discovery review, then gives you a written proposal with defined inclusions and a predictable monthly cost. Our guide to what outsourced IT support costs explains the drivers in more detail.

IT support usually means reactive, break-fix help: you call when something breaks and pay for the time to fix it. Managed IT services means a provider takes ongoing responsibility for your environment for a fixed monthly fee.

With managed IT services, Microsolve monitors your systems, patches vulnerabilities before they are exploited, manages your cloud platforms and provides a helpdesk your team can call. You get a predictable budget and fewer surprises, and your leadership team can focus on the business rather than chasing IT issues.

Yes. Microsolve works every day with Wollongong and Illawarra businesses of 10 to 50 people: organisations that have outgrown ad-hoc IT support but do not need, or want the cost of, a full in-house IT department.

For a team of this size we usually provide a fixed-price managed services agreement covering the helpdesk, device management, cyber security monitoring, Microsoft 365 or Google Workspace administration, and regular reviews with your leadership team. The model scales as you add people and sites.

Yes. Our engineers are based at the Innovation Campus in North Wollongong and provide on-site support across the Wollongong CBD, Figtree, Unanderra, Shellharbour, Kiama and the surrounding Illawarra, Southern Highlands and Shoalhaven areas.

Most day-to-day issues are resolved remotely through our helpdesk, which is faster for your team. When a job needs someone on-site, such as hardware, network equipment, Wi-Fi or a physical incident, we send a local engineer without the delays or travel charges of a provider based outside the region.

Microsolve provides cyber security risk assessments, a virtual CISO service, SMB1001 certification, Essential Eight assessment and uplift, staff security awareness training and managed security for Wollongong and Illawarra organisations.

We hold SMB1001 Gold certification ourselves, so we have been through the same process we take clients through. If you are not sure where to start, a cyber risk review with our team will show where your biggest gaps are.

Choose SMB1001 if you need certification you can show to clients, insurers or tender panels, and use the Essential Eight if you need to measure technical controls against the Australian Government's maturity model.

Many small and medium businesses start with SMB1001 because it is tiered, certifiable and covers people and process as well as technology. Organisations that supply government or hold sensitive data often need an Essential Eight maturity level as well. The two overlap heavily, and we can map one to the other.

Yes. Microsolve supports medical practices, allied health clinics, medical centres and aged care providers across Wollongong and the Illawarra, including clinical system access, secure Microsoft 365, backup and recovery, connectivity and cloud phone systems.

For example, we moved Ankle and Sole Podiatry's clinics in Thirroul and Unanderra to a cloud phone system, after which every call was answered and successful appointment bookings rose 40% over three months.

Yes. Microsolve manages Microsoft 365 end to end: licensing, user setup, Exchange Online, Teams, SharePoint, OneDrive and security settings such as Defender and Conditional Access.

We also manage AWS and Google Workspace environments, including backup, disaster recovery and connectivity between your office and the cloud.

Yes. Microsolve supports organisations with several locations across the Illawarra and NSW, keeping network, cloud and security standards consistent at every site.

We design and manage the connections between sites, including business NBN, 4G and 5G backup links and managed firewalls, so a new location can be brought online to the same standard as the others.

Microsolve supports businesses across the Illawarra, including Shellharbour and Kiama, plus the Southern Highlands, including Bowral, and the Shoalhaven, including Nowra.

We also support clients in Sydney, Canberra and the Central Coast, and can provide remote support to sites further afield.

Start with a short call with our Wollongong team. We then review your current environment, risks and contracts, and give you a written proposal before anything changes.

If you are moving from another provider, we plan the transition with you, collect documentation and credentials, and take over support on an agreed date so your team is not left without help.