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How to start working with Microsolve

Structured, secure, low‑risk onboarding!

Switching IT and cyber partners does not have to be risky. Microsolve uses a structured onboarding process to move you across with minimal disruption and stronger security from day one.

Transition streams

How we move your services and data without disruption is no secret.

Using a multi-stream engagement, our onboarding experts will ensure that requirements and concerns from every level of your business are understood, handled and integrated into the transition - no fuss, no stress.

Transition Streams - Microsolve

Governance & Executive Engagement

  • Kick‑off meeting – A structured kick‑off brings executives, sponsors and Microsolve together to confirm objectives, timelines and expectations for the transition.
  • Executive progress reporting – Executives receive concise progress updates so they can see how the transition is tracking without being pulled into day‑to‑day detail.
  • Stakeholder communications – Sponsors coordinate clear stakeholder communication so users know what is changing, when and how it will affect them.
  • Stakeholder briefing – Regular briefings keep key stakeholders informed about upcoming changes, risks and completed milestones.
  • Transition review, report and analysis – At the end of the transition, Microsolve completes a formal review and provides a clear report on outcomes and lessons.​

Planning & Technical Assessment

  • Scope confirmation – The project sponsor and Microsolve validate the scope so everyone understands exactly which systems, sites and services are in play.
  • Risk identification and mitigation – Key operational and cyber risks are identified early and assigned clear mitigation actions so the transition remains low‑risk.
  • Transition plan agreed – A practical, time‑boxed transition plan is agreed with milestones, responsibilities and communication points mapped out.
  • As‑is‑where‑is support – Microsolve maintains your existing environment in a steady “as‑is‑where‑is” state while detailed discovery work is completed.
  • Discovery and scope alignment – Technical discovery confirms how your systems actually run today, aligning the original scope with real‑world details.

Task Execution

  • Transition management – Microsolve coordinates tasks across teams to keep transition activity controlled and predictable.
  • Escalation support – Defined escalation paths ensure any issues are quickly surfaced and resolved before they impact critical operations.
  • Risk management – Risks are continually reviewed and managed throughout the 90‑day program, not just at the start.
  • Service transition – Core services are systematically moved into Microsolve’s managed environment with safeguards to protect data and availability.
  • Transition closure and BAU support – Once agreed criteria are met, the transition formally closes and your organisation moves into ongoing business‑as‑usual support with Microsolve.

What you can expect during onboarding

Personalised Support

A dedicated onboarding team takes time to understand your environment, risks and priorities before any changes are made. We follow a clear sequence: discovery workshop, environment audit, risk review and a practical transition roadmap so you know exactly what will happen and when.

National Reach

Microsolve supports single and multi‑site operations and remote teams across Australia under one accountable partner. Your people receive consistent, security‑first support wherever they are located.

Proven Expertise

With decades of experience, Microsolve has guided many organisations through complex IT and cyber transitions. This depth of expertise keeps your critical operations stable when you change providers.

Scalable Solutions

As your organisation grows, opens new sites or faces tighter compliance obligations, your managed services can scale without a major re‑design. We adjust capacity, coverage and protections so your IT keeps pace with your plans.

Peace of Mind

Your transition plan includes backups, failover and clear roll‑back options to reduce risk at every step. Once onboarding is complete, proactive monitoring and regular reviews help keep your environment stable and secure.
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From first conversation to steady‑state support

From the first conversation, Microsolve focuses on a calm, orderly transition that protects your data and keeps your people working. Once onboarding is complete, you move into steady‑state managed IT and cyber support so your systems remain reliable and compliant in the background.

Download our Services Guide for more information!

Onboarding and Transitioning FAQ's

Leaders often want to know what happens when they change IT and cyber partners, so these common questions explain how Microsolve manages a secure, low‑risk transition.

How does Microsolve manage the transition from our current IT provider?

Microsolve follows a structured onboarding process that documents your existing environment, critical systems and risk areas before any changes are made, so the transition is orderly and low risk.

Will our business experience downtime during onboarding?

The transition plan is designed to minimise disruption by scheduling key changes out of hours where possible and ensuring backups, failover and roll‑back options are in place before cutover.

Can Microsolve support multiple offices across Australia?

Yes.

Microsolve has national reach and supports organisations with distributed offices and remote teams across Australia under a single managed IT and cyber service.

How does Microsolve keep our data secure during the transition?

Security controls, access management and data protection are built into the onboarding plan, so sensitive information is handled carefully and remains protected through each stage of the transition.

What happens after the initial onboarding is complete?

Once the transition is complete, Microsolve provides ongoing proactive monitoring, regular reviews and scalable service options so your IT and cyber posture keeps pace with your operational and compliance needs.

Is Microsolve suitable for organisations with strict compliance/regulation requirements in Australia?

Yes.

Microsolve focuses on security, reliability and governance, aligning services and documentation to support Australian organisations with stringent regulatory and audit expectations.

Plan your transition to Microsolve

If you are considering a change of IT and cyber partner, a short onboarding consult will map out a secure, low‑risk path forward for your organisation.

Book a 30-min onboarding Consult