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Comprehensive Technology Solutions for Aged Care

Having worked with leading Aged Care providers and major vendors since 2003, Microsolve understand the complexities of the sector and are committed to delivering value for your workforce and resident communities

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2600+
Monthly active users
000's
Application Upgrades
14
Sites Migrated
1800+
Endpoints Supported

Leading Aged Care Transformation

There is Power in Comprehensive Technology Solutions

The aged care sector faces unprecedented challenges as our population ages rapidly, with over 1.3 million people using aged care services in 2019-2020, and this number continuing to rise significantly.

Microsolve understands that aged care providers need more than just point technology—they need comprehensive, strategic IT partnerships that enhance care delivery, ensure compliance, and drive operational efficiency.

With over eight decades of combined experience serving the aged care sector, Microsolve has established itself as the trusted technology partner for facilities ranging from small community providers to large multi-site organisations. Our comprehensive service delivery approach addresses every aspect of aged care technology, from clinical information systems to operational infrastructure, all while maintaining the highest standards of security, compliance and empathy for the end client.
See who we deliver for

Services that Enable Your Staff, Residents & Community

Application Integration

Activate seamless data flow and communication between disparate care systems, electronic health records, and care management platforms, ensuring efficient  delivery of resident care.
Explore Integration

Site Onboarding

Rapidly deploy and operationalise new IT infrastructure, applications, and systems with minimal disruption to resident care, providing structured implementation processes, staff training, and technical support.

Successful Migrations
Our mission

If it captures, moves, stores or processes data relied upon for delivering care to your Residents we're all over it!

Our values

Innovation

Embrace creativity and forward-thinking to inspire customers

Integrity

Operate with honesty, transparency, and ethical standards in all dealings

Empathy

Demonstrate compassionate and genuine desire to support each other

Improving Care Delivery with Microsoft 365

Improving Care Coordination

The Microsoft 365 modern workplace, tailored specifically for aged care, gives your teams one secure place to communicate, share documents and coordinate care.

Explore Care Coordination and M365

Compliance and the New Act

The new Aged Care Act requires providers to demonstrate continuous compliance, digital reporting through GPMS, and live access to audit evidence - the Microsoft 365 Modern Workplace is your compliance, information management and security engine!

Read how Microsoft 365 simplifies Compliance

Securing Resident Data

Securing Resident Data is simplified through the Microsoft 365 system.  From Multi-factor Authentication and Data Loss Prevention data protection is available and simple.

See how M365 protects Resident Data

Protecting Email in High Staff-turnover roles

Staff turnover is disruptive in any care situation. The potential for loss of email data during such an event is high, but can be managed.

Read how Email Archiving helps

Cloud hosting of Clinical Applications

Turn fragile on-premise setups into secure, scalable, and clinician-friendly platforms built for modern aged care with secure access available from any care delivery location.

AWS, Azure, Google can all deliver high availability, controlled cost hosting for your core applications without being locked into the vendor supplied platform.

Clinical Apps in the Cloud?

Email Data Management & Audit Readiness

Meeting Audit requirements with Email data management

Unexpected quality audits are a fact of life for Aged Care facilities.  Rapid access to email evidence, irrespective of who's inbox it was sent to is a challenge and may be the only way to answer an audit question.

Imagine if you could query every email across every Inbox for that missing artefact in less than 20 seconds.

Email data retention for audit enquiries

Eliminate Email data loss from exiting staff

Offboarding staff is never trivial - irrespective of reason, timeframe or role within the care structure.

What can be more challenging is ensuring that critical information is not lost during the offboarding process - either accidentally, or otherwise.

Explore permanent email storage

Strategy + Cyber Awareness and Aged Care

Cyber Security and Aged Care

Meeting the mandated cyber security requirements across a residential care setting does not need to be an Enterprise-scale compliance burden.  Microsolve's SecureStart program delivers SMB1001 compliance meeting the Essential Eight Maturity Level 1 controls.

Meeting Mandated Cyber Security requirements

IT Strategy through vCIO engagement

Gain executive-level, aged-care-specific IT leadership that turns your technology from a reactive cost centre into a strategic enabler of safer care, compliance, and sustainable growth.

Explore vCIO Strategic IT Guidance

Meeting Digital reporting requirements

Automating the demands of GPMS reporting with a strategic approach to internal data storage, data identification and extraction is a high value activity.

It just so happens that the data required for reporting is useful for facility KPI dashboards!

Addressing the challenge of Digital reporting

Case Studies

Case Study - Service Integration
Case Study - PABX Migration
Case Study - MultiSite WiFi
Case Study - Reliable Email

Latest Aged Care Insights

Cyber security cloud Aged Care Healthcare

Shared Devices in Care: Secure Microsoft 365 Access

    31 March 2026
Shared devices are common in busy environments. They help teams move fast. But they also create risk. This article explains how to manage shared devices so people get quick access ...
Read more
Cyber security Aged Care Healthcare Professional Services

Think Like a Hacker: Building a Human‑Smart Cybersecurity ...

    23 March 2026
Cyber attacks are not just an IT problem. They are a people problem. Most incidents do not begin with a clever piece of code. They start with a busy staff member, a convincing ...
Read more
Cyber security Business Practices Aged Care Healthcare

Closing the Shared Device Security Gap in Microsoft 365

    15 March 2026
How SMEs can close the shared device security gap in Microsoft 365 using shared device mode, Intune and Conditional Access. Why shared devices are a blind spot in many Microsoft ...
Read more

Vendors, Products, Integration & Delivery

Complexity, too many moving parts, vendor half truths and uncontrollable outcomes.

In 20+ years we've seen a LOT, fixed a LOT and to paraphrase, when all is said and done, generally, more is said than done!

The below should be treated as a resource page - it is based on 1st party experience with various solutions, technologies and unexpected outcomes - in the interests of all in the sector, we share this without prejudice and if we've got something wrong - please let us know and we'll update it!

Network Infrastructure - Suppliers, Methodologies and Architecture
  • NBN Internet Connections
  • Fortinet Switches, Firewall and WiFi
  • Cisco Switches, Firewalls, WiFi
  • Ruckus Switches and WiFi
  • Ubiquiti Switches & WiFi
  • Dell, HP and Extreme
  • TP-Link & Dlink
Microsoft 365 and Aged Care

Explore how the Microsoft 365 Modern Workplace becomes the core of efficient, effective care delivery:

Desktops, Laptops, Thin Clients, Mobile Technology
  • Desktop/Laptops - HP, Dell and Lenovo
  • Mobiles/Tablets - Apple, Samsung, Google, Microsoft
  • Thin Clients - Dell/Wyse, HP, Centerm, iGel
Nursecall & Resident Monitoring Solutions
  • Hills
  • JCT
  • Honeywell
  • CareCall
Building, Energy and HVAC Management Systems
  • Honeywell
  • SMA
  • OTIS
  • eMonitor
Resident Management Solutions
  • Leecare
  • Telstra iCare
  • Manad
  • Painchek
Medication Management
  • MedSig
  • Icare Medication
Rostering, Payroll, Recruitment and Employee Management Solutions
  • Payglobal
  • EMPLive
  • Inerva
  • Employment Hero
  • Deputy
Telephone, Collaboration and Emergency Notification Tools
  • NEC
  • Mitel
  • Asterix
  • Broadworks
  • Cisco
  • Avaya
  • Spectralink
  • Ascom
  • Teams / Zoom
Access Control, CCTV, Security Systems
  • Integriti
  • 2N Systems
  • HIKVision
Media Streaming & Entertainment Services
  • Chromecast
  • IPTV (Combitel + more)
  • Foxtel
  • Firestick
  • AppleTV