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Managed IT for Growing Mid‑Tier Businesses in NSW

Your organisation is growing. Your IT risk, complexity and cyber exposure are growing too.

Microsolve provides managed IT support, hosting and cyber services tailored for mid‑tier NSW businesses that need reliable, secure systems as they scale.

Managed IT Support for Mid-Tier SMEs in NSW
2600+
Monthly active users
000's
Application Upgrades
14
Sites Migrated
1800+
Endpoints Supported

When Growth Outpaces Your IT

More users, more systems, more complexity

Server crashes and network lags halt operations across your sites, costing thousands in lost productivity.

Compliance and audit pressure

Compliance fears and DIY risks stall your move to scalable Azure/AWS setups amid NSW and/or ACT regulations.

Rising cyber risk

Ad-hoc desktop fixes and bandwidth bottlenecks spiral costs without strategic foresight.

We're here to help! We've turned chaos into competitive edge for SMEs across NSW and the ACT

Calm, Secure IT That Scales With You

Microsolve acts as a long‑term managed IT and cyber partner, quietly taking ownership of your core systems, users and security so your team can focus on growth, not outages, upgrades or cyber incidents.

With a security‑first approach, proactive monitoring and clear advice on roadmap and risk, Microsolve helps mid‑tier organisations across NSW stabilise today and scale their IT with confidence.

local IT support for NSW and ACT Mid-Tier/SMEs

Stabilise today, design for tomorrow

mSupport is Microsolve's flagship managed service, designed specifically for mid-tier SMEs juggling growth across NSW and ACT sites. It provides comprehensive, fixed-price coverage for End User Compute, Network Connectivity, and Server Infrastructure, ensuring proactive monitoring, rapid desktop support services, and managed network support via SD-WAN.

You might be asking, "Why should I care?" mSupport eliminates reactive chaos, delivering 99.9% uptime so your teams stay productive without budget surprises. With 30+ years of local expertise, we pride ourselves on being strategic partners who align IT with your board's goals, not just ticket-fixers.

Explore our Managed IT Support Options

End user Compute

Swift OS/hardware troubleshooting and lifecycle management for 100+ desktops/laptops, reducing downtime by 70% and enabling seamless hybrid work.

Network Connectivity

SD-WAN deployment for secure, low-latency multi-site links, perfect for HQ-to-branch data flow without VPN lags.

Analytics and reporting

24/7 proactive monitoring and patching to prevent failures, with compliant backups for peace of mind.

AWS Cloud Solutions

Security‑first, cloud‑ready foundations

mHosted empowers your organisation with hosted cloud solutions like optimised Bandwidth and CloudDesktop, handling cloud migration to Azure/AWS while connecting all sites effortlessly.

Ditch on-site servers for scalable, accessible workspaces with encrypted security that works for team and business expansion.

Slash hardware costs and focus on revenue rather than IT maintenance and storage space. Microsolve tailors our legislation and regulation compliant support for mid-tier growth. We don't believe in one-size-fits-all and know that you deserve individualised support.

Cloud Powered Growth Solutions

Bandwidth Optimisation

High-performance data pipes for video calls and file shares across sites, ensuring no bottlenecks during peak business hours.

CloudDesktop

Virtual desktops accessible from any device/location, with full app support for remote/hybrid setups minus local maintenance hassles.

Cloud Migration Support

Guided transfers with SD-WAN overlays, including data mapping and zero-downtime cutover for compliant, future-proof infrastructure.

Managed IT and Cyber Services for Mid‑Tier SMEs

Support that grows with your headcount and sites

Support of your IT infrastructure to agreed Service Levels - network, servers, desktops, laptops, thin clients and mobile devices.

Coverage options from 8x5 to 24x7.

Support Options

Secure cloud migration, hosting & support

Mitigate the risk posed by onsite servers through migration to the leading cloud providers without the need to upskill your IT team or increase headcount.

Cloud Service Advantages

Executive advice for secure, predictable outcomes

Integrate pragmatic, standards based Cyber Security practices across your Organisation using the SMB1001 and Essential Eight programs and Microsolve advisory services.

Cyber Security is my #1 Worry

Enable your data with structured integration between applications

Activate seamless data flow and communication between disparate systems, electronic records, and management platforms, ensuring efficient delivery of services.
Explore Integration

Onboard your next site easily and smoothly

Rapidly deploy and operationalise new IT infrastructure, applications, and systems with minimal disruption to day-to-day operations, providing structured implementation processes, staff training, and technical support.

Successful Migrations

Build from understood plans and processes agreed in advance

Deliver robust, scalable, and secure IT foundations tailored to Mid-Tier and SME environments, encompassing network architecture, server systems, security frameworks, and compliance-ready infrastructure.
Infrastructure Design

Why Mid‑Tier Organisations Choose Microsolve

Innovation

Embrace creativity and forward-thinking to inspire customers

Integrity

Operate with honesty, transparency, and ethical standards in all dealings

Empathy

Demonstrate compassionate and genuine desire to support each other

Case Studies

Case Study - Service Integration
CaseStudy-WoodwardFinance
Case Study - MultiSite WiFi

Talk Through Your Next Stage of Growth

If you are planning your next stage of growth, Microsolve can help you stabilise, secure and scale your IT. Request a 15‑minute conversation with a Microsolve specialist.

Book your 15 min conversation

Recent Business Insight Posts

Vendors, Products, Integration & Delivery

Complexity, too many moving parts, vendor half truths and uncontrollable outcomes.

In 20+ years we've seen a LOT, fixed a LOT and to paraphrase, when all is said and done, generally, more is said than done!

The below should be treated as a resource page - it is based on 1st party experience with various solutions, technologies and unexpected outcomes - in the interests of all in the sector, we share this without prejudice and if we've got something wrong - please let us know and we'll update it!

Network Infrastructure - Suppliers, methodologies and Architecture
  • NBN Internet Connections
  • Fortinet Switches, Firewall and WiFi
  • Cisco Switches, Firewalls, WiFi
  • Ruckus Switches and WiFi
  • Ubiquiti Switches & WiFi
  • Dell, HP and Extreme
  • TP-Link & Dlink
Desktops, Laptops, Thin Clients, Mobile Technology
  • Desktop/Laptops - HP, Dell and Lenovo
  • Mobiles/Tablets - Apple, Samsung, Google, Microsoft
  • Thin Clients - Dell/Wyse, HP, Centerm, iGel
Building, Energy and HVAC Management Systems
  • Honeywell
  • SMA
  • OTIS
  • eMonitor
Rostering, Payroll, Recruitment and Employee Management Solutions
  • Payglobal
  • EMPLive
  • Inerva
  • Employment Hero
  • Deputy
Telephone, Collaboration and Emergency Notification Tools
  • NEC
  • Mitel
  • Asterix
  • Broadworks
  • Cisco
  • Avaya
  • Spectralink
  • Ascom
  • Teams / Zoom
Access Control, CCTV, Security Systems
  • Integriti
  • 2N Systems
  • HIKVision