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Professional Services Firms that run on Governed, Secure and Supported IT

When your firm needs clear accountability for systems, security and IT spend, Microsolve puts a governance framework in place so decisions stop being ad hoc and start following an agreed playbook.

IT solutions for professional services

The Risks That Keep You Awake at Night

Professional services firms live and die by reputation, responsiveness and compliance. When IT governance is unclear, cloud costs creep and vendors point fingers, partners end up worrying about risk and interruptions instead of client outcomes. This page is for firms that want structure, accountability and a clear plan for technology.

  • Unclear IT ownership: No vCIO role, so decisions are reactive and compliance is patchy.

  • Cloud spend creep: Microsoft 365 and SaaS licences multiplying without governance or visibility.​

  • Vendor fatigue: Multiple providers, shifting SLAs, and no single party accountable for outcomes.​

  • Cyber exposure: Remote work, WiFi and cloud access growing faster than security and policy.

​See how a professional managed service partner (MSP) should govern your cloud, not just host it:

The Role of the MSP in Public Cloud

Different, Not Just Better

Microsolve partners with professional services firms as an extension of the leadership team, not as a background supplier. The vCIO function brings structure to IT decisions, balancing risk, compliance and commercial outcomes, so partners can rely on a clear roadmap instead of a queue of issues.

Why Choose Microsolve?

Clear IT Governance for Professional and Strata Practices

Day‑to‑day, ‘different’ feels like everyone knowing who is responsible for what. Decisions about systems, security and IT spend follow a clear governance model, not ad hoc requests, so risk and cost are controlled.

Partners, practice managers and IT all work from the same, documented playbook, with roles, responsibilities and approval paths clearly set out.

Transparent Reporting for Partners

'Different’ also means partners see what is happening, not just hear about problems. Regular, plain‑English reporting shows risk, performance and spend in a way that supports informed decisions.

Instead of digging through tickets or asking for updates, partners receive clear summaries of key metrics, issues and progress, so they can focus on direction rather than chasing detail.

Support Model for Decentralised Teams

For decentralised teams, the support model is designed around how your people actually work. Whether they are in the office, at court, on‑site or at home, they access help in the same consistent way.

Flexible work is supported, not resisted. Standardised processes, remote support and secure access mean staff can move between locations without losing productivity or compromising security.

Our values

Innovation

Embrace creativity and forward-thinking to inspire customers

Integrity

Operate with honesty, transparency, and ethical standards in all dealings

Empathy

Demonstrate compassionate and genuine desire to support each other
Our mission

If it captures, moves, stores or processes data relied upon for delivering value to your clients we're all over it!

Governance and vCIO Services For Your Partners

NSW vCIO strategic IT advisor

What is a vCIO?

A Virtual Chief Information Officer (vCIO) is a dedicated, strategic IT advisor who provides a structured way to make technology decisions. Their role is to participate in partner-level conversations about regular governance forums, a clear IT roadmap and agreed priorities to keep partners aligned on where to invest, what to improve and how to manage risk.

Discover a vCIO Framework that Delivers Strategic Focus

Vendor Accountability with mProcure

transparent IT support services

mProcure - The Managed Procurement and Licensing Layer that Sits Under Governance

Our mProcure service turns your procurement policies into day‑to‑day practice. Microsolve manages the lifecycle of your hardware, software, licences and subscriptions within agreed budgets, vendors and standards.

This end-to-end management provides the visibility and control within your practices that partners expect.

Learn More About IT Procurement

 

mProcure turns IT procurement from a scattered, vendor‑driven process into a single, governed function your firm can rely on. Instead of juggling multiple suppliers and unclear commitments, your team works through one accountable partner that manages contracts, licences and performance on your behalf. The services below show how this vendor accountability works in practice, every day for professional services firms.

Vendor Coordination and Ownership

Rather than calling different vendors for different issues, your firm has one point of contact who understands your environment and your priorities. That contact coordinates with all IT suppliers, tracks their actions and makes sure they meet the standards and timeframes your firm expects.

Service Review and Reporting

Performance is reviewed regularly, not only when something goes wrong. Structured service review packs and simple SLA reports give partners and practice managers clear visibility of response times, incident trends and upcoming renewals, so there are no surprises.

Escalation and Contract Review

When a vendor falls short, there is a defined escalation path instead of ad‑hoc emails and frustration. mProcure manages escalations, documents issues and, when needed, leads contract and SLA reviews to reset expectations or recommend changes that better protect your firm.

Other Services Include:

License and Subscription Management

Right‑size Microsoft 365 and other key applications so you pay only for what is used and needed

Delegated Purchase Plans

Microsolve executes purchases within pre‑approved budgets and vendor panels, with full audit trails.

Vendor SLA Management

We track response and resolution times, hold providers to their commitments and manage escalations on your behalf.

Cloud and WiFi Optimisation with mConsult

experienced IT support professionals from the Illawarra

What is mConsult and How Can it Help My Business?

mConsult is the specialist arm that focuses on the foundations of your environment – the cloud, network and WiFi your people rely on every day – and how these elements are governed.

 

Explore How Consulting Works for You

Service Improvement Engagements

Targeted engagements to reduce incidents, streamline support and optimise cloud usage.

WiFi Architecture Design and Review

Design and validation of secure, high‑density WiFi for offices and meeting spaces, with documented topology and standards.

Cloud Optimisation

Tuning Microsoft 365 and other cloud services so performance and cost stay aligned with your firm’s current and future needs.

Proven Outcomes for Professional Firms

2600+
Monthly active users
000's
Application Upgrades
14
Sites Migrated
1800+
Endpoints Supported

Case Studies

Case Study - PABX Migration
Case Study - MultiSite WiFi
Woodward Finance managed email and reputation management services

Services that Enable Your Staff, Residents & Community

Device Support

Support of your IT infrastructure to agreed Service Levels - network, servers, desktops, laptops, thin clients and mobile devices.

Coverage options from 8x5 to 24x7.

Support Options

Cloud Migration, Hosting & Support

Mitigate the risk posed by onsite servers through migration to the leading cloud providers without the need to upskill your IT team or increase headcount.

Cloud Service Advantages

Cyber Security & Consulting

Integrate pragmatic, standards based Cyber Security practices across your Organisation using the SMB1001 and Essential Eight programs and Microsolve advisory services.

Cyber Security is my #1 Worry

Application Integration

Activate seamless data flow and communication between disparate care systems, electronic health records, and care management platforms, ensuring efficient  delivery of resident care.
Explore Integration

Site Onboarding

Rapidly deploy and operationalise new IT infrastructure, applications, and systems with minimal disruption to resident care, providing structured implementation processes, staff training, and technical support.

Successful Migrations

Infrastructure Design & Build

Deliver robust, scalable, and secure IT foundations tailored to Aged Care environments, encompassing network architecture, server systems, security frameworks, and compliance-ready infrastructure.
Infrastructure Design
Learn more

Recent Business Insight Posts

Vendors, Products, Integration & Delivery

Complexity, too many moving parts, vendor half truths and uncontrollable outcomes.

In 20+ years we've seen a LOT, fixed a LOT and to paraphrase, when all is said and done, generally, more is said than done!

The below should be treated as a resource page - it is based on 1st party experience with various solutions, technologies and unexpected outcomes - in the interests of all in the sector, we share this without prejudice and if we've got something wrong - please let us know and we'll update it!

Network Infrastructure - Suppliers, Methodologies and Architecture
  • NBN Internet Connections
  • Fortinet Switches, Firewall and WiFi
  • Cisco Switches, Firewalls, WiFi
  • Ruckus Switches and WiFi
  • Ubiquiti Switches & WiFi
  • Dell, HP and Extreme
  • TP-Link & Dlink
Desktops, Laptops, Thin Clients, Mobile Technology
  • Desktop/Laptops - HP, Dell and Lenovo
  • Mobiles/Tablets - Apple, Samsung, Google, Microsoft
  • Thin Clients - Dell/Wyse, HP, Centerm, iGel
Building, Energy and HVAC Management Systems
  • Honeywell
  • SMA
  • OTIS
  • eMonitor
Rostering, Payroll, Recruitment and Employee Management Solutions
  • Payglobal
  • EMPLive
  • Inerva
  • Employment Hero
  • Deputy
Telephone, Collaboration and Emergency Notification Tools
  • NEC
  • Mitel
  • Asterix
  • Broadworks
  • Cisco
  • Avaya
  • Spectralink
  • Ascom
  • Teams / Zoom
Access Control, CCTV, Security Systems
  • Integriti
  • 2N Systems
  • HIKVision