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Professional Services Firms that run on Governed, Secure and Supported IT

When your firm needs clear accountability for systems, security and IT spend, Microsolve puts a governance framework in place so decisions stop being ad hoc and start following an agreed playbook.

IT solutions for professional services

The Risks That Keep You Awake at Night

Professional services firms live and die by reputation, responsiveness and compliance. When IT governance is unclear, cloud costs creep and vendors point fingers, partners end up worrying about risk and interruptions instead of client outcomes. This page is for firms that want structure, accountability and a clear plan for technology.

  • Unclear IT ownership: No vCIO role, so decisions are reactive and compliance is patchy.

  • Cloud spend creep: Microsoft 365 and SaaS licences multiplying without governance or visibility.

  • Vendor fatigue: Multiple providers, shifting SLAs, and no single party accountable for outcomes.

  • Cyber exposure: Remote work, WiFi and cloud access growing faster than security and policy.

​See how a professional managed service partner (MSP) should govern your cloud, not just host it:

Different, Not Just Better

Microsolve partners with professional services firms as an extension of the leadership team, not as a background supplier. The Microsolve vCIO function brings structure to IT decisions, balancing risk, compliance and commercial outcomes, so your business partners can rely on a clear roadmap instead of a queue of issues.

Clear IT Governance for Professional and Strata Practices

Day‑to‑day, ‘different’ feels like everyone knowing who is responsible for what. Decisions about systems, security and IT spend follow a clear governance model, not ad hoc requests, so risk and cost are controlled.

Partners, practice managers and IT all work from the same, documented playbook, with roles, responsibilities and approval paths clearly set out.

Transparent Reporting for Partners

'Different’ also means partners see what is happening, not just hear about problems. Regular, plain‑English reporting shows risk, performance and spend in a way that supports informed decisions.

Instead of digging through tickets or asking for updates, partners receive clear summaries of key metrics, issues and progress, so they can focus on direction rather than chasing detail.

Support Model for Decentralised Teams

For decentralised teams, the support model is designed around how your people actually work. Whether they are in the office, at court, on‑site or at home, they access help in the same consistent way.

Flexible work is supported, not resisted. Standardised processes, remote support and secure access mean staff can move between locations without losing productivity or compromising security.

Our values

Innovation

Embrace creativity and forward-thinking to inspire customers

Integrity

Operate with honesty, transparency, and ethical standards in all dealings

Empathy

Demonstrate compassionate and genuine desire to support each other
Our mission

If it captures, moves, stores or processes data relied upon for delivering value to your clients we're all over it!

Governance and vCIO Services For Your Partners

What is a vCIO?

A Virtual Chief Information Officer (vCIO) is a dedicated, strategic IT advisor who provides a structured way to make technology decisions. Their role is to participate in partner-level conversations about regular governance forums, a clear IT roadmap and agreed priorities to keep partners aligned on where to invest, what to improve and how to manage risk.

NSW vCIO strategic IT advisor

IT Strategy through vCIO engagement

Gain executive-level, aged-care-specific IT leadership that turns your technology from a reactive cost centre into a strategic enabler of safer care, compliance, and sustainable growth.

Meeting Digital reporting requirements

Automating the demands of GPMS reporting with a strategic approach to internal data storage, data identification and extraction is a high value activity. It just so happens that the data required for reporting is useful for facility KPI dashboards!

Stopping the blame game between clinical software vendors and IT

A vCIO acts as your strategic coordinator, mapping clinical systems and infrastructure, building a 1–3 year roadmap, and then aligning vendors, cloud hosting, integrations, and monitoring so your environment runs smoothly across all sites with fewer outages, clearer accountability, and compliance‑ready systems.

Standardising IT, clinical systems, and compliance across multiple sites

strategic leadership for technology in aged care, mapping systems and risks across sites, creating 1–3 year roadmaps, and coordinating vendors so infrastructure, clinical platforms, and security controls are consistent, compliant, and support continuous care delivery.

Problems We Solve

Turn Chaos into Structure with Teams and SharePoint

Strata managers juggle dozens of schemes, but unstructured Teams creates lost files, compliance risks, and daily frustration. Microsolve delivers custom governance – hub-and-spoke structure, scheme channels, SharePoint retention – turning Teams into your scalable command centre.

Stop Losing Emails with Staff Turnover

When strata team members leave or schemes get reassigned, critical email history often vanishes with their personal inbox. Immutable email archiving keeps every message searchable and scheme-attributable, regardless of who handles it.

Can strata managers meet NSW’s new electronic record‑keeping rules without drowning?

Can strata managers meet NSW’s new electronic record‑keeping rules without drowning?

Yes! An immutable email archiving captures every message before it reaches any mailbox, automatically encrypting, indexing, and storing it in an unchangeable cloud archive so correspondence is retained for the required seven years, easily searchable by scheme, and defensible in audits—even when staff leave or emails are deleted locally.

Vendor Accountability with mProcure

Microsolve Procurement meeting

mProcure - The Managed Procurement and Licensing Layer that Sits Under Governance

The Microsolve mProcure service turns your procurement policies into day‑to‑day practice. Microsolve manages the lifecycle of your hardware, software, licences and subscriptions within agreed budgets, vendors and standards.

This end-to-end management provides the visibility and control within your practices that partners expect.

 

mProcure turns IT procurement from a scattered, vendor‑driven process into a single, governed function your firm can rely on. Instead of juggling multiple suppliers and unclear commitments, your team works through one accountable partner that manages contracts, licences and performance on your behalf. The services below show how this vendor accountability works in practice, every day for professional services firms.

Vendor Coordination and Ownership

Rather than calling different vendors for different issues, your firm has one point of contact who understands your environment and your priorities. That contact coordinates with all IT suppliers, tracks their actions and makes sure they meet the standards and timeframes your firm expects.

Service Review and Reporting

Performance is reviewed regularly, not only when something goes wrong. Structured service review packs and simple SLA reports give partners and practice managers clear visibility of response times, incident trends and upcoming renewals, so there are no surprises.

Escalation and Contract Review

When a vendor falls short, there is a defined escalation path instead of ad‑hoc emails and frustration. mProcure manages escalations, documents issues and, when needed, leads contract and SLA reviews to reset expectations or recommend changes that better protect your firm.

Other Services Include:

License and Subscription Management

Right‑size Microsoft 365 and other key applications so you pay only for what is used and needed

Delegated Purchase Plans

Microsolve executes purchases within pre‑approved budgets and vendor panels, with full audit trails.

Vendor SLA Management

We track response and resolution times, hold providers to their commitments and manage escalations on your behalf.

Cloud and WiFi Optimisation with mConsult

What is mConsult and How Can it Help My Business?

mConsult is the specialist arm that focuses on the foundations of your environment – the cloud, network and WiFi your people rely on every day – and how these elements are governed.

experienced IT support professionals from the Illawarra

Service Improvement Engagements

Targeted engagements to reduce incidents, streamline support and optimise cloud usage.

WiFi Architecture Design and Review

Design and validation of secure, high‑density WiFi for offices and meeting spaces, with documented topology and standards.

Cloud Optimisation

Tuning Microsoft 365 and other cloud services so performance and cost stay aligned with your firm’s current and future needs.

Proven Outcomes for Professional Firms

2600+
Monthly active users
000's
Application Upgrades
14
Sites Migrated
1800+
Endpoints Supported

Case Studies

Case Study - PABX Migration
Case Study - MultiSite WiFi
Woodward Finance managed email and reputation management services

Services that Enable Your Staff, Residents & Community

Device Support

Support of your IT infrastructure to agreed Service Levels - network, servers, desktops, laptops, thin clients and mobile devices.

Coverage options from 8x5 to 24x7.

Cloud Migration, Hosting & Support

Mitigate the risk posed by onsite servers through migration to the leading cloud providers without the need to upskill your IT team or increase headcount.

Cyber Security & Consulting

Integrate pragmatic, standards based Cyber Security practices across your Organisation using the SMB1001 and Essential Eight programs and Microsolve advisory services.

Application Integration

Activate seamless data flow and communication between disparate care systems, electronic health records, and care management platforms, ensuring efficient  delivery of resident care.

Site Onboarding

Rapidly deploy and operationalise new IT infrastructure, applications, and systems with minimal disruption to resident care, providing structured implementation processes, staff training, and technical support.

Infrastructure Design & Build

Deliver robust, scalable, and secure IT foundations tailored to Aged Care environments, encompassing network architecture, server systems, security frameworks, and compliance-ready infrastructure.

Latest Technology Insights

Vendors, Products, Integration & Delivery

Complexity, too many moving parts, vendor half truths and uncontrollable outcomes.

In 20+ years we've seen a LOT, fixed a LOT and to paraphrase, when all is said and done, generally, more is said than done!

The below should be treated as a resource page - it is based on 1st party experience with various solutions, technologies and unexpected outcomes - in the interests of all in the sector, we share this without prejudice and if we've got something wrong - please let us know and we'll update it!

Network Infrastructure - Suppliers, Methodologies and Architecture
  • NBN Internet Connections
  • Fortinet Switches, Firewall and WiFi
  • Cisco Switches, Firewalls, WiFi
  • Ruckus Switches and WiFi
  • Ubiquiti Switches & WiFi
  • Dell, HP and Extreme
  • TP-Link & Dlink
Cloud & Data Storage
Desktops, Laptops, Thin Clients, Mobile Technology
  • Desktop/Laptops - HP, Dell and Lenovo
  • Mobiles/Tablets - Apple, Samsung, Google, Microsoft
  • Thin Clients - Dell/Wyse, HP, Centerm, iGel
Building, Energy and HVAC Management Systems
  • Honeywell
  • SMA
  • OTIS
  • eMonitor
Rostering, Payroll, Recruitment and Employee Management Solutions
  • Payglobal
  • EMPLive
  • Inerva
  • Employment Hero
  • Deputy
Telephone, Collaboration and Emergency Notification Tools
  • NEC
  • Mitel
  • Asterix
  • Broadworks
  • Cisco
  • Avaya
  • Spectralink
  • Ascom
  • Teams / Zoom
Access Control, CCTV, Security Systems
  • Integriti
  • 2N Systems
  • HIKVision