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IT Support & Managed IT Services Sydney
Microsolve provides managed IT support and cyber security for Sydney businesses, with engineers who live and work in Sydney and a CBD base on George Street. Founded in 1992 and certified to SMB1001 Gold, we run your helpdesk, Microsoft 365, devices, networks and security under one monthly agreement.
You get one accountable team, a predictable monthly cost and a practical technology roadmap, whether you need a fully managed IT partner, extra support for an internal IT team, or help with a security requirement from a client or insurer.
1992
Founded, supporting NSW businesses for more than 30 years
SMB1001 Gold
Microsolve's own cyber security certification
99.7%
Email delivery in 24 hours for Woodward Finance's EOFY campaign
285+
Email accounts archived for Absolute Medical Response
Certification: CyberCert SMB1001:2026 Gold, valid to July 2027. Results from our Woodward Finance and Absolute Medical Response case studies.
Why Sydney businesses choose Microsolve
Engineers who live in Sydney
Our Sydney engineers live and work here, so when a job needs hands on site, someone local goes. You deal with the same small team every time, not a rotating call centre.
A predictable monthly cost
A fixed agreement with written inclusions, response commitments and any on-site allowance, instead of break-fix invoices you cannot plan for.
Security we hold ourselves to
Microsolve is SMB1001 Gold certified and partners with Microsoft, AWS, Fortinet and Cisco. We apply the same controls to your environment that we run in our own.
Specialists in regulated industries
Healthcare, aged care, finance and strata clients rely on us for email archiving, privacy and compliance work alongside their day-to-day support.
Small business and SME IT support in Sydney
Microsolve supports Sydney businesses that have outgrown ad-hoc IT support but do not need, or want the cost of, a full internal IT department. We provide a responsive helpdesk, proactive maintenance, Microsoft 365 administration, endpoint security, backups, network management and regular technology reviews under a clear managed services agreement.
Typical Inclusions:
- Remote helpdesk and user support
- Device, server and network monitoring
- Microsoft 365, Teams, SharePoint and identity administration
- Patch management, endpoint protection and backup oversight
- Cyber security monitoring and incident-response coordination
- Scheduled on-site support for infrastructure, hardware and projects
- Quarterly IT planning, risk reviews and budgeting guidance
How we support Sydney businesses
Most support requests are fixed fastest remotely. Our helpdesk and monitoring tools resolve user, Microsoft 365, device and application issues without waiting for someone to arrive, and Microsolve Assist gives your staff 24x7 access to help, with our engineers stepping in for anything that needs judgement.
When a job has to be done in person, such as network equipment, Wi-Fi, a failed server, an office move or a new site, one of our Sydney-based engineers comes to you. They live and work in Sydney, so on-site help is local, not a dispatch from another region. Our CBD base is on George Street, in the offices of our partner Cimet, where we meet clients and run workshops.
Behind the Sydney team is our service desk and our Wollongong head office, which handles projects, security and after-hours escalation.
| Team or place | Who or where | What they do |
|---|---|---|
| Sydney engineers | Engineers who live and work in Sydney | On-site support across Greater Sydney: hardware and network faults, installations, office moves and scheduled visits. |
| George Street base | 570 George Street, Sydney, hosted by our partner Cimet | Client meetings, workshops and a CBD base for our engineers between site visits. |
| Service desk | Remote helpdesk, monitoring and Microsolve Assist | Most requests, fixed remotely and fast. Microsolve Assist gives staff 24x7 access to help. |
| Head office | Wollongong, Innovation Campus | Projects, security, vCIO and vCISO services, and back-up for the Sydney team. |
IT services for Sydney businesses
Everything you need to run, connect and protect your technology, from one provider.
| Service area | What it covers | Learn more |
|---|---|---|
| Managed IT support | Helpdesk and user support, desktops, laptops and thin clients, servers and virtual machines, 24x7 monitoring, patching, and operational technology support. | Desktop support Server management System monitoring |
| Microsoft 365 and cloud | Microsoft 365, Teams and SharePoint administration, email management, AWS and cloud hosting in Australian data centres, cloud desktops, and backup and recovery. | Microsoft 365 AWS Email management Backup and recovery |
| Networks and connectivity | Network and Wi-Fi design, managed firewalls and switches, business NBN, and automatic 4G/5G backup links for every site. | Network design Wi-Fi design Managed networks Connectivity |
| Business phones | Cloud-hosted phone systems with call queues, mobile apps and built-in continuity across sites. | Cloud phone systems |
| IT strategy and consulting | Virtual CIO, independent service reviews and improvement plans, technology roadmaps and budgets. | vCIO services |
| Cyber security | Virtual CISO, cyber risk assessments, SMB1001 certification, Essential Eight assessment and uplift, and staff security training. | vCISO SMB1001 Essential Eight Security training |
Cyber security services in Sydney
Larger clients, insurers and tender panels now ask Sydney SMEs to prove their security rather than describe it. Microsolve helps you answer those questions with evidence:
- Virtual CISO: executive-level security leadership on flexible terms, with a roadmap your board can follow.
- Cyber security risk assessments: a structured review of your systems, data and controls, with practical steps to reduce risk.
- SMB1001 certification: a tiered, certifiable standard you can show to clients, insurers and procurement teams.
- Essential Eight assessment: your maturity against ASD's model, and the plan to reach your target level.
- Email security and archiving: SPF, DKIM and DMARC done properly, and immutable email archiving for disputes, audits and retention.
Microsolve holds SMB1001 Gold certification itself, so we have been through the same process we take clients through.
Sydney's IT backbone, quietly working behind your business.
Sydney's IT backbone, quietly working behind your business.
From our George Street office in the Sydney CBD, Microsolve's local engineers keep your systems secure, compliant, and online allowing your team to focus on the work that matters, not on IT problems.
Results for Sydney clients
Woodward Finance: an EOFY campaign with 24 hours to spare
Woodward Finance needed to send a time-critical EOFY email to more than 5,000 subscribers without risking the reputation of the domain it uses for client work. We built and integrated a dedicated sending domain with SPF, DKIM and DMARC in four hours, and the campaign achieved 99.7% delivery within 24 hours with no impact on the primary domain.
Absolute Medical Response: every email captured and searchable
Absolute Medical Response had email spread across Microsoft 365 mailboxes, PST files and former employees' devices. We archived more than 285 accounts and 37 PST files into a tamper-proof archive, so contract and clinical correspondence can be found in under 10 seconds.
Industries we support in Sydney
Healthcare and medical services
Secure Microsoft 365, email archiving, backup and cyber security for medical, allied health and emergency medical providers.
Finance and professional services
Client confidentiality, email deliverability and secure document sharing for finance, accounting and legal firms.
Strata management
Email archiving, SMB1001 and Microsoft 365 built around strata record-keeping and owners' corporation obligations.
Aged care and multi-site organisations
Consistent networks, Wi-Fi and security across every site, managed as one environment.
What does managed IT support cost in Sydney?
Managed IT support is normally a fixed monthly fee based on your number of users and devices and the level of service you need. Sites, servers and cloud platforms, compliance targets, hours of cover and on-site requirements all change the price. Microsolve starts with a discovery review, then gives you a written proposal with defined inclusions and a predictable monthly cost.
Read how much outsourced IT support costs and how to compare fixed-price IT service contracts before you compare quotes.
How to start working with Microsolve
A short conversation
By phone, video or at our George Street base. No obligation.
Discovery and health check
We review your environment, risks and existing contracts so the proposal reflects how things really are.
A clear proposal
Written inclusions, response commitments, on-site allowance and a fixed monthly cost.
A planned transition
We collect documentation and access, onboard your team and take over support on an agreed date.
What Sydney clients say
Trusted by leading Sydney companies
Talk to our team about Sydney support
Phone: 1300 792 492
Service desk: 02 4201 5500
Email: sales@microsolve.com.au
Sydney base: 570 George Street, Sydney NSW 2000, hosted by Cimet. Meetings by appointment.
Support: 24x7 through Microsolve Assist, with after-hours engineer cover as set out in your agreement
Head office and engineering team: Microsolve Wollongong, University of Wollongong Innovation Campus. We also support businesses in Canberra and on the Central Coast and Newcastle.
Frequently asked questions
Do you have an office in Sydney?
Yes.
Our Sydney base is on George Street in the CBD, in the offices of our partner, where we meet clients and work between site visits. Our Sydney engineers live and work in Sydney, so on-site support comes from here rather than being dispatched from another region.
Our head office, service desk and wider engineering team are at the University of Wollongong Innovation Campus, and back up the Sydney team for projects and after-hours escalation.
Do you provide on-site IT support in Sydney?
Yes. Our Sydney-based engineers attend sites across Greater Sydney for work that has to be done in person, such as network and Wi-Fi changes, server and hardware failures, office moves and new site fit-outs. Most issues are still fixed fastest remotely, but when someone needs to be there, a local engineer goes. Regular scheduled visits can also be built into your agreement.
What is included in managed IT support for a Sydney business?
Managed IT support covers the day-to-day running and protection of your technology for a fixed monthly fee: helpdesk, monitoring, patching, Microsoft 365 administration, endpoint security, backup oversight and regular planning reviews. The exact scope, response commitments and any on-site allowance are written into your agreement, so you know what is covered before you sign.
How much does managed IT support cost in Sydney?
Managed IT support is normally a fixed monthly fee based on your number of users and devices and the level of service you need, so there is no single price that suits every business. Sites, servers and cloud platforms, compliance targets, hours of cover and on-site requirements all change the price. We start with a discovery review and give you a written proposal. Our guide to what outsourced IT support costs explains the drivers.
Can you support a Sydney business with 10 to 50 employees?
Yes. Microsolve works every day with businesses that are too large to tolerate unreliable IT but not large enough to justify an in-house IT team. For a team of this size we usually provide a fixed-price agreement covering the helpdesk, device management, cyber security monitoring, Microsoft 365 or Google Workspace administration and regular reviews with your leadership team.
Can Microsolve support a business with offices in Sydney and elsewhere?
Yes. We manage multi-site environments as one network, with consistent device management, security monitoring and connectivity between your Sydney office and sites in Wollongong, Canberra, regional NSW or interstate. That includes secure site-to-site links, business NBN with 4G or 5G backup, and managed firewalls at every location.
How quickly can Microsolve respond to an IT emergency in Sydney?
Critical issues such as a server outage, ransomware or a network failure are worked on remotely straight away through our monitoring and helpdesk systems, and response times and escalation paths are defined in your agreement. If an engineer is needed on site, a Sydney-based engineer attends, and on-site response targets are set out in your agreement. If you do not have a managed IT partner and have an urgent problem, call 1300 792 492.
What cyber security services do you offer Sydney businesses?
"Microsolve provides cyber security risk assessments, a virtual CISO service, SMB1001 certification, Essential Eight assessment and uplift, staff security awareness training and managed security. We hold SMB1001 Gold certification ourselves. If you are not sure where to start, a cyber risk review will show where your biggest gaps are.
Do you support medical and healthcare organisations in Sydney?
Yes. Microsolve supports healthcare providers including medical services, allied health and aged care, with secure Microsoft 365, email archiving, backup and recovery, and cyber security.
For Absolute Medical Response we archived more than 285 email accounts and 37 legacy PST files into a tamper-proof archive that can be searched in under 10 seconds.
Can Microsolve support Microsoft 365, Teams and SharePoint?
Yes.
Microsolve manages Microsoft 365 end to end: licensing, user setup, Exchange Online, Teams, SharePoint, OneDrive and security settings such as Defender and Conditional Access.
We also manage AWS and Google Workspace environments, including backup, disaster recovery and connectivity between your office and the cloud.
Which parts of Sydney do you support?
Microsolve supports businesses across Greater Sydney, including the CBD, North Sydney, Parramatta, the Inner West, the Sutherland Shire, south-western Sydney and Macarthur.
Our Sydney engineers cover on-site work across the metropolitan area, and southern Sydney and Macarthur are also within easy reach of our Wollongong team.
How do I switch IT providers or get started with Microsolve?
Start with a short call or a meeting at our George Street base. We review your current environment, risks and contracts, then give you a written proposal before anything changes.
If you are moving from another provider, we plan the transition with you, collect documentation and access, and take over support on an agreed date.
Ready to talk IT support in Sydney?
Book a short, no-obligation consultation to review your current IT and security, or call 1300 792 492.