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Dale Jenkins

Dale Jenkins, Microsolve Founder, Owner & Chief Development Officer

Founder & CTO

Dale Jenkins is the Founder & CTO of Microsolve, with more than 35 years of experience helping organisations design, improve and protect the technology environments they rely on every day.

A degree-qualified engineer, Dale began his technology career with BHP IT in the early 1990s. Since then, he has worked through desktop proliferation, network rollouts, Y2K, the dotcom boom and crash, virtualisation, cloud, edge computing, automation and AI—long enough to know that the technology changes, but the need for sound foundations does not.

His work focuses on helping organisations make better technology decisions: designing practical architecture, aligning systems with business structure, and taking a big-picture view of risk, growth and operational outcomes. He leads Microsolve’s work with professional services, healthcare, aged care, manufacturing and engineering organisations.

Dale also advises acquirers, business owners and professional advisers on technology considerations in mergers and acquisitions. He helps stakeholders understand the practical condition of a target’s technology environment, identify material risks and dependencies, and translate technical findings into clear implications for deal execution, integration planning and future investment.

His perspective is grounded in operational reality: what needs to work on day one, where inherited systems may create cost or risk, what can be integrated sensibly, and which issues should be understood before commitments are made.

Dale's Recent Insights

 

Technology should make work Easier

Dale has spent his career helping businesses use technology as an enabler rather than accepting it as a recurring source of cost, disruption and risk.

At Microsolve, he works with leadership teams and operational stakeholders to understand how the business actually functions before recommending technology changes. That may involve untangling an inherited environment, integrating newly acquired or geographically separate sites, improving cyber resilience, developing a technology roadmap, or establishing the foundations needed for people to work securely and effectively.

His approach is deliberately practical. The objective is not to pursue technology for its own sake, or to chase the latest hype cycle with the enthusiasm of someone who has not already seen a few come and go. It is to build business computing environments properly: secure, supportable, scalable and aligned to the outcomes the organisation needs to deliver.

Dale believes good technology architecture starts with the bigger picture. It considers people, processes, business structure, risk, operational realities and future plans - not just the server, platform, subscription or product currently under discussion.

That perspective also informs his work on mergers, acquisitions and business transitions, where technology can either support a smooth transaction or create costly surprises after completion. Dale helps business owners, acquirers and advisers understand the practical technology implications before they become operational problems.

Areas of Expertise

Technology architecture

Designing reliable, scalable and supportable business technology environments.

Business technology strategy

Translating business priorities, risk and growth plans into a practical technology roadmap.

Mergers, acquisitions and technology due diligence

Assessing technology environments during transactions; identifying cyber, infrastructure, application, data, supplier and operational risks; and providing practical input into deal-room questions.

Technology change and modernisation

Helping organisations make sensible progress through cloud, automation, AI and other technology shifts without losing sight of fundamentals.

Cyber resilience

Identifying foundational security weaknesses and prioritising improvements that reduce operational and business risk.

Business technology reviews

Looking beyond individual systems to identify where technology is helping, hindering or exposing the organisation.

Multi-site and complex environments

Supporting organisations that need consistent systems, secure access and reliable operations across locations.

Operational technology alignment

Ensuring systems, people and processes are designed to support the way teams actually work.

Industry Experience

Organisations Dale works with

Dale has worked with organisations where technology reliability, security and clarity have a direct effect on staff, customers, compliance and day-to-day operations.

Professional services, including legal, finance and strata organisations

Healthcare providers

Aged Care organisations

Manufacturing and engineering businesses

Multi-site and operationally complex organisations

Industry contribution

  • Industry Advisory Committee Member, University of Wollongong Computing Science
    Dale contributes industry perspective to the University of Wollongong’s Computing Science program, helping connect current technology practice with the skills and capabilities needed by future IT professionals.

Project experience

Typical engagements

Dale is commonly involved in projects such as:

Technology due diligence for mergers and acquisitions

Reviewing a target organisation’s technology environment to identify risks, dependencies, operational constraints, likely remediation costs and post-completion priorities.

Aged-care site integration

Planning and coordinating technology foundations as sites, teams and systems are brought together.

Business technology reviews and roadmaps

Assessing the current environment, identifying priorities and building a staged plan for improvement.

Cyber-resilience reviews and roadmaps

Identifying practical weaknesses, improving foundational controls and helping leaders prioritise risk reduction.

Technology architecture and infrastructure modernisation

Designing environments that are easier to manage, more secure and better aligned with business needs.

Executive technology advisory

Helping business owners and leadership teams make informed technology decisions without unnecessary complexity.

Technology advice for transactions

Technology can materially affect the value, risk and practical success of a transaction. Dale supports acquirers, owners and their advisers by assessing the technology foundations behind the business: the systems, infrastructure, cybersecurity posture, data, suppliers, documentation, operating model and key-person dependencies that may affect the deal.

His role is to translate technical detail into plain-English commercial context. This can include identifying potential day-one risks, estimating the likely effort required to stabilise or integrate systems, clarifying technology dependencies, and helping stakeholders focus their questions on the matters most likely to affect cost, continuity, security and execution.

Dale’s involvement can include:

  • Pre-acquisition technology assessment and risk review
  • Deal-room technology information and document review
  • Technology questions for management presentations and diligence meetings
  • Cybersecurity and resilience assessment
  • Infrastructure, cloud, application and vendor-dependency review
  • Identification of key-person, documentation and operational risks
  • Post-acquisition technology priorities and initial roadmap
  • Input into integration planning for acquired, merged or multi-site organisations

Dale provides technology and operational input to support decision-making. Microsolve does not provide legal, tax, financial, valuation or investment advice.

Speaking and media

Speaking and published contributions

Dale contributes practical perspectives on business technology, technology pain points, cyber resilience and foundational systems through speaking engagements, written commentary and Microsolve’s video content.

Content & Review

Dale writes about foundational technologies, business technology pain points and practical ways to solve technology problems.
His content is intended for business leaders and operational teams who want clearer decisions, not more jargon.

He also reviews Microsolve content relating to:

Content written or reviewed by Dale Jenkins draws on more than 35 years of technology and business experience. It is intended to provide practical, decision-useful guidance for Australian organisations; it is not legal, financial or compliance advice.

Community & Governance

Community Leadership

Dale has also served on the Baseball Illawarra board and is an active umpire, contributing to local sport through governance, volunteering and fair-play leadership.

Latest Insights from Dale

Managed Service Provider Data Management Business Practices Professional Services

What a Vendor Dispute Taught Us About the Value of an Email ...

By Dale Jenkins Dale Jenkins
On
Most businesses find out how good their email retention really is at the worst possible moment: when they need to prove something happened, and the only evidence is someone's ...
Read more
IT Healthcare AI

AI Sentiment Analysis for Better Healthcare Communication

By Dale Jenkins Dale Jenkins
On
We all understand that healthcare communication needs to be clear, calm, and timely - while this sounds simple and straightforward, in practice it is often anything but. Teams ...
Read more
Cyber security Business Practices Aged Care Healthcare financial services Professional Services

Microsoft 365 Email Security: SPF, DKIM & DMARC

By Dale Jenkins Dale Jenkins
On
Why Your Inbox Needs More Than Microsoft 365 Defaults! Email still carries your business. You use it to talk to clients, suppliers, staff and regulators every day. When a message ...
Read more
Talk to Microsolve about strategy, cyber resilience or transaction risk