Award-Winning Desktop Support Centre

Let's be honest, Desktop Support is probably the least glamourous part of IT services, yet, it is the service that most of us rely on most when something is just not quite right.

Microsolve's Desktop Support is your gateway to digital efficiency - we understand how frustrating tech stuff can be and make sure that we speak your language.

Our expert support tech's are standing by ready to transform your Digital workspace into a place of technological efficiency - reducing your stress and improving the bottom line.

Take the first step towards a smoother, more productive work environment by contacting us today for a free consultation - let's unlock your team's full potential together!

Learn More About Microsolve
How We Help You
Microsolve delivers professional support for desktop, laptop and mobile devices

Choose Microsolve for Seamless IT Support

Microsolve can take away the frustration and complexity of supporting IT Infrastructure and users. Our team is able to support single location desktop support requirements as well as supporting multiple sites who:

  • May be working across multiple time zones;
  • Increase the pressure for support during peak times; and
  • Need support that can handle the integration of more complex systems such as Software as a Service (SaaS), Infrastructure as a Service (IaaS), Desktop as a Service (DaaS) and Cloud Computing.
Make IT Our Problem
Speak With An Expert

Microsolve provides dedicated support telephone numbers and email addresses for issue logging and tracking utilising industry recognised support processes.

Microsolve Desktop Support Service Inclusions

Service Area Foundation Foundation+ Enterprise
Device Types Supported
Laptop/Desktop (Windows or MacOS)      
Mobile Device (Android/iOS)      
Thin Client (Wyse/Dell, iGel or ChromeOS)      
Asset Management
Asset List Management      
Asset Lifecycle Management      
Warranty Claim Management      
Patch Management
Routine Critical Operating System/Security Updates      
Microsoft Office, Browser, PDF Updates      
Routine updates to SOE Application set      
Security Management
Licensed and Managed End Point Protection      
Admin Account Lockout      
Restrict Application Execution to Whitelist      
Software Management
Application (Re-)Deployment to Endpoints      
Installation of Ad-Hoc Plugin/Add-on/Service      
Maintain Application Whitelist      
Experience Standardisation
Deployment and Mananagement of Brand compliant Wallpaper      
SOE defined, documented and deployed      
SOE Reviewed Quarterly      
Support Response
Access to real-time Over-The-Shoulder Technical Support      
Unlimited rectification of user reported Hardware, Operating System and Microsoft Application incidents on supported devices      
Recetification of user reported incidents in Off The Shelf applications with active maintenance      
Optional Add-Ons
File/Folder backup Opt Opt Opt
24x7 Security Ops Centre Monitoring + Response   Opt Opt
Lost Device Remote Wipe/Kill   Opt Opt
Microsolve Experienced IT Support Professionals

TRUST OUR EXPERIENCED IT SUPPORT PROFESSIONALS

Our award winning support centre, located in Australia, is staffed by trained, certified and experienced IT professionals. They are skilled and trained to help you with:

  • 24/7 coverage;
  • ITILv3 accreditation;
  • Incident management;
  • Service Requests;
  • Problem Management;
  • Change Control; and
  • Asset Management.

Oh, and they all speak in non-technical terms!

Meet The Team
Book Your Free Audit Now

Desktop Support FAQ's

Desktop support outsourcing involves partnering with an external IT provider to manage your organisation's computer systems and user support needs. This service includes resolving technical issues, installing software, and maintaining hardware for optimal performance.

Outsourcing desktop support can reduce IT costs, improve response times, and provide access to specialized expertise. It allows your internal team to focus on core business activities while ensuring reliable and efficient IT operations.

Desktop support covers a wide range of issues, including Operating System troubleshooting, hardware repairs, network connectivity problems, and application software issues. It also includes support for patching operating systems, productivity applications, and company-specific software.

Response times vary depending on the severity of the issue and the service level agreement (SLA) in place. Microsolve provides dedicated support channels and utilises industry-recognized support processes to ensure prompt and efficient issue resolution.

Absolutely! Microsolve excels in multi-site desktop support solutions. Our team efficiently manages IT infrastructure and user support across all states in Australia, ensuring consistent service quality and streamlined operations.

Outsourced desktop support includes implementing and maintaining security measures such as antivirus software, Operating System firewalls, and regular system updates. This proactive approach helps protect your business from cyber threats and ensures compliance with security best practices.

Microsolve's support technicians are highly qualified professionals with extensive experience in IT support and relevant industry certifications. They undergo regular training to stay updated with the latest technologies and support methodologies.

For Technology Issues Microsolve offers a Free IT Audit