Award-Winning Desktop Support Centre

Let's be honest, Desktop Support is probably the least glamourous part of IT services, yet, it is the service that most of us rely on most when something is just not quite right.

Microsolve's Desktop Support is your gateway to digital efficiency - we understand how frustrating tech stuff can be and make sure that we speak your language.

Our expert support tech's are standing by ready to transform your Digital workspace into a place of technological efficiency - reducing your stress and improving the bottom line.

Take the first step towards a smoother, more productive work environment by contacting us today for a free consultation - let's unlock your team's full potential together!

Choose Microsolve for Seamless IT Support

Microsolve can take away the frustration and complexity of supporting IT Infrastructure and users. Our team is able to support single location desktop support requirements as well as supporting multiple sites who:

May be working across multiple time zones;
Increase the pressure for support during peak times; and
Need support that can handle the integration of more complex systems such as Software as a Service (SaaS), Infrastructure as a Service (IaaS), Desktop as a Service (DaaS) and Cloud Computing.

Microsolve Desktop Support Service Inclusions

Service Area	Base	SME	Enterprise
Device Types Supported
Laptop/Desktop (Windows or MacOS)
Mobile Device (Android/iOS)
Thin Client (Wyse/Dell, iGel or ChromeOS)
Asset Management
Asset List Management
Asset Lifecycle Management
Warranty Claim Management
Patch Management
Routine Critical Operating System/Security Updates
Microsoft Office, Browser, PDF Updates
Routine updates to SOE Application set
Security Management
Licensed and Managed End Point Protection
Admin Account Lockout
Restrict Application Execution to Whitelist
Software Management
Application (Re-)Deployment to Endpoints
Installation of Ad-Hoc Plugin/Add-on/Service
Maintain Application Whitelist
Experience Standardisation
Deployment and Mananagement of Brand compliant Wallpaper
SOE defined, documented and deployed
SOE Reviewed Quarterly
Support Response
Access to real-time Over-The-Shoulder Technical Support
Unlimited rectification of user reported Hardware, Operating System and Microsoft Application incidents on supported devices
Recetification of user reported incidents in Off The Shelf applications with active maintenance
Optional Add-Ons
File/Folder backup	Opt	Opt	Opt
24x7 Security Ops Centre Monitoring + Response		Opt	Opt
Lost Device Remote Wipe/Kill		Opt	Opt

TRUST OUR EXPERIENCED IT SUPPORT PROFESSIONALS

Our award winning support centre, located in Australia, is staffed by trained, certified and experienced IT professionals. They are skilled and trained to help you with:

24/7 coverage;
ITILv3 accreditation;
Incident management;
Service Requests;
Problem Management;
Change Control; and
Asset Management.

Oh, and they all speak in non-technical terms!