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Award-Winning Desktop Support Center

When your staff constantly face IT disruptions, slow desktop performance, or an un-ending list of security patches, productivity (and morale!) take a hit!

Every delay, every glitch, every pop-up message eats into time that should be spent serving clients, advancing projects - making a difference.

Microsolve’s managed IT services provide responsive, expert desktop support that keeps your systems stable and secure at all times with minimal interruption and maximium visibility.

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seamless IT support solutions

Choose Microsolve for Seamless IT Support

Microsolve can take away the frustration and complexity of supporting IT Infrastructure and users. Our team is able to support single location desktop support requirements as well as supporting multiple sites including those that:

  • May be working across multiple time zones;
  • Increase the pressure for support during peak times; and
  • Need support that can handle the integration of more complex systems such as Software as a Service (SaaS), Infrastructure as a Service (IaaS), Desktop as a Service (DaaS) and Cloud Computing.
See how we can improve your IT reliability

Microsolve provides dedicated support telephone numbers and email addresses for issue logging and tracking utilising industry recognised support processes.

Microsolve Desktop Support Service Levels

Foundation

Perfect for small businesses or solopreneurs looking to kickstart their MSP journey.

  

Foundation plan:

  • Laptop/Desktop devices (Windows or MacOS)
  • Asset List Management
  • Asset Lifestyle Management
  • Routine Patch Management of Critical Operating System/Security Updates
  • Patch Management for Microsoft Office, Browser, PDF Updates
  • Licensed and Managed End Point Protection
  • Access to real-time Over-the-Shoulder Technical Support
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Foundation+

Ideal for Medium-sized organisations that require reliable and responsive support for growing teams with diverse needs.

  

Foundation+ plan:

  • Everything in Foundation plan
  • Support for Mobile Devices (Android/iOS)
  • Admin Account Lockout
  • Restrict Application Execution to Whitelist
  • Unlimited rectification of user reported Hardware, Operating System and Microsoft Application incidents on supported devices
  • Essential 8 Maturity Level 1 Compliant!
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Enterprise

Tailored for established businesses seeking a holistic technology solutions-based approach to cybersecurity and data management.

  

Enterprise plan:

  • Everything in Foundation+ plan
  • Thin Client Device Support (Wyse/Dell, iGel or ChromeOS)
  • Warranty Claim Management
  • Routine Updates to SOE Application Set
  • Application (Re-)Deployment to Endpoints
  • Installation of Ad-Hoc Plugin/Add-on/Service
  • Maintain Application Whitelist
  • Deployment and Management of Brand Compliant Wallpaper
  • SOE Defined, Documented and Deployed
  • SOE Reviewed Quarterly
  • Rectification of User Reported Incidents in Off The Shelf Applications with Active Maintenance
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Service Options

File/Folder backup for Windows and/or Mac devices

24/7 Security Operations Centre monitoring and response

Lost device remote wipe and device kill

experienced local Illawarra IT support professionals

Trust our Experienced IT Support Professionals

Our award winning support center is located in Australia, and staffed by certified IT professionals with experience. They are trained to help you with:

  • 24/7 coverage
  • ITILv3 accreditation
  • Incident management
  • Service Requests
  • Problem Management
  • Change Control
  • Asset Management

(And they can help you understand what these actually mean in real-person speak) 

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Desktop Support FAQs

What is outsourced desktop support and how does it work?

Outsourced desktop support is a managed IT service where an external provider looks after your organisation’s computers, users, and day‑to‑day IT issues.

Microsolve handles incident resolution, software installation, and hardware maintenance so your staff have reliable, well‑performing devices.

Support is delivered via remote tools and onsite visits as needed, following agreed processes and SLAs.

What is included in Microsolve’s desktop support service?

Microsolve’s desktop support service includes troubleshooting operating systems, repairing hardware, resolving network connectivity problems, and supporting business applications.

The service also covers operating system and application patching, productivity tools, and organisation‑specific software.

This end‑to‑end scope ensures your users have one place to go for most day‑to‑day IT issues.

How can outsourcing desktop support reduce IT costs and improve efficiency?

Outsourcing desktop support can lower IT costs by replacing ad‑hoc break‑fix work with a predictable, managed service delivered at scale.

Microsolve’s dedicated team and mature processes improve response times and reduce downtime for your users.

This allows your internal IT or management team to focus on core projects instead of routine support tickets.

What kinds of desktop issues can Microsolve handle?

Microsolve can handle a wide range of desktop issues, including operating system errors, slow performance, hardware failures, and connectivity problems.

The team supports standard productivity suites, line‑of‑business applications, and company‑specific software used in sectors such as healthcare and professional services.

Regular patching and maintenance help prevent many issues before they affect your staff.

What response times can we expect from Microsolve desktop support?

Response times depend on the severity of the issue and the service level agreement (SLA) in place for your organisation.

Critical incidents are prioritised to restore user access and key systems as quickly as possible.

Microsolve uses dedicated support channels and industry‑recognised processes to ensure prompt and consistent handling of all requests.

Can Microsolve support multi‑site or national organisations?

Yes, Microsolve specialises in multi‑site desktop support and can support organisations with locations across all Australian states.

Centralised processes, tools, and reporting help deliver a consistent user experience across every site.

This makes the service well suited to healthcare, aged care, and other distributed organisations that need standardised IT support.

How does outsourced desktop support improve security and compliance?

Outsourced desktop support improves endpoint security by standardising protective controls and keeping systems up to date.

Microsolve implements and maintains antivirus software, operating system firewalls, and regular patching for desktops and laptops.

This proactive approach reduces cyber risk and supports compliance with recognised security best practices.

What security measures are included as part of Microsolve’s desktop support?

Microsolve’s desktop support includes configuration and management of antivirus software, operating system firewalls, and scheduled system updates.

The team ensures patches are applied consistently and monitors for issues that may indicate security problems.

These controls form a strong baseline for protecting users and endpoints from common threats.

How qualified are Microsolve’s desktop support technicians?

Microsolve’s support technicians are experienced IT professionals with relevant industry certifications in desktop, network, and application support.

They work with a wide range of environments and technologies used by Australian businesses and healthcare providers.

Ongoing training keeps the team current with new platforms, security requirements, and support methodologies.