Hosted Business Phone & Cloud PABX for Australian Organisations

Q: What is a cloud hosted business phone system?

A hosted business phone system, also called a cloud PABX or VoIP service, delivers your phone service over the internet instead of on-site PABX hardware, so calls, lines and features are managed in the cloud while your provider maintains the platform.

Q: How does a Cloud Hosted Phone Systems benefit my Business?

Microsolve’s cloud hosted phone system includes redundancy and mobile or 4G/5G failover options to keep calls operating during local internet or power issues, and calls can be automatically rerouted to mobiles or alternate sites.

Q: What features are included in Microsolve's Cloud hosted Business Phone Service?

Yes, a cloud PABX can connect multiple offices, home workers and mobile staff on the same phone system with consistent extensions, queues and call flows, giving multi-site organisations a single, integrated telephony platform.

Q: Is it easy to switch to a Cloud Hosted Business Phone system?

Well-configured cloud phone systems can be more secure than aging on-site PABX hardware because they benefit from data-centre grade security, patching and monitoring, reducing the risk of misuse and unauthorised access.

Q: Can we keep our existing phone numbers?

Hosted phone pricing is typically subscription-based, often per handset or concurrent call, which reduces capital outlay on PABX hardware and line rentals and allows costs to scale with your usage.

Q: What internet connection is recommended for a hosted PABX?

Hosted VoIP works best on business grade NBN or fibre with adequate bandwidth, low latency and QoS in place to prioritise voice traffic. Microsolve can review current links and recommend upgrades or traffic‑shaping where needed.

A cloud-based business phone system, also known as a hosted phone solution or VoIP system, gives you a modern office phone system delivered from the cloud, without the cost and complexity of managing hardware in every location.

This technology eliminates the need for expensive on-premise hardware giving you enterprise-grade features without the spend!

Cloud Hosted vs Traditional PABX

Unlike traditional phone systems that require significant capital investment in PABX equipment, this approach runs in the cloud with geo‑redundant infrastructure, while traditional PABX depends on a single on‑premise box.

Cloud systems scale in minutes and support remote workers natively, whereas legacy hardware often needs expensive cards, cabling and technician call‑outs.

Reduced Costs

The subscription-based model provides predictable monthly costs while eliminating PABX maintenance costs and reducing power consumption, air conditioning requirements and line rental charges.

Capital Preservation

Cloud-hosted phone systems eliminate the substantial upfront investment required for traditional PABX hardware. Businesses save on equipment costs, installation expenses, and ongoing maintenance fees.

Enhanced Mobility

Cloud hosted business telephone systems enable employees to make and receive calls from anywhere with an internet connection - office, home, on the road, even overseas!

Remote Work Capable

Your office extension is no longer tied to a desk - it's available on your mobile, laptop or even a deskphone in your home office. No more forwarding calls or having to give out your mobile number!

Scalable, Flexible & Resilient

Hosted business phone systems adapt to changing business needs without requiring hardware upgrades. Adding new users, locations, or features happens through simple configuration changes rather than costly equipment installations or new phone line installs. Redundant cloud infrastructure and mobile failure protect your voice communications from site outages.

Advanced Integration

Cloud telephone systems integrate seamlessly with existing business applications, including CRM software. When sales teams receive calls, the system automatically displays customer records and interaction history, maximising efficiency and improving customer service quality.

Reduced onsite Hardware

No more PABX hardware, cabinets, or multiple cable cupboards - the same connection that delivers your Internet delivers your phone services!

Real-time Reporting

Cloud hosting provides access to real-time call statistics and dashboards enabling decisions on staff rostering or call overflow to be made based on fact rather than feel.

Reliability, Redundancy and Internet Failover

Microsolve's cloud hosted phone system includes redundancy features and mobile failover options that often provide better reliability than traditional phone lines. Quality of Service (QoS) configuration ensures voice traffic receives priority on your network and over the Internet. Redundant cloud infrastructure and mobile failover help ensure incoming calls still reach your team, even if a site link or device is offline.

Security & Compliance

Microsolve's cloud hosted phone solution includes enterprise-grade security measures, including encryption and secure, redundant Australian based data centres. Our solution exceeds the security standards of traditional phone systems while providing detailed audit trails and is compliant with International Security standards.

Customer Experience & Call Handling

Advanced call routing, queues, IVRs and after‑hours rules help ensure calls reach the right person and fewer client calls go unanswered. Call recording and reporting tools provide insight into call volumes, wait times and missed calls improving service levels and client outcomes.

Organisations have used our hosted platform to stop dropped incoming calls between sites and improve response times for critical enquiries.

Support for Hybrid and Remote Work

Staff can make and receive business calls from the office, home or on the road using softphone and mobile apps linked to their extension. Presence, call transfer and collaboration features help distributed teams respond quickly without depending on a fixed desk phone or giving out personal mobile numbers.

Simple Pricing and Scalability

Microsolve's cloud PABX solution uses a monthly subscription model per user reducing upfront capital and smoothing cash flow. Organisation changes (such as new users, locations or features) can be added or removed quickly without major hardware changes.

Migration from Legacy Phone Systems

Microsolve can plan and execute a staged migration from ISDN, analogue lines or on‑premise PABX to minimise downtime and user disruption. Number porting, handset rollout, user training and post‑go‑live monitoring are handled as part of a structured project, not ad‑hoc changes

"We faced mounting costs from outdated PABX systems across multiple sites.. Migrating to a cloud-based solution has eliminated lost calls, reduced operational costs and enabled seamless inter-site communications."

Julie Evans
CEO @ Sapphire Coast Community Aged Care

"As a growing Illawarra medical practice, we struggled with incompatible phone systems across two locations which made staff communication challenging. Implementing a cloud-based phone fixed this and eliminated the complexity of managing different technologies and suppliers."

Andrew Saunderson
Founder @ Ankle & Sole Podiatry

What is a Cloud hosted Business Phone System?

A hosted business phone system, also known as a VoIP (Voice over Internet Protocol) system or even a Cloud phone, is a phone service delivered over the internet rather than using traditional phone cables. It offers advanced features and flexibility compared to traditional phone systems, without the need for expensive on-premise hardware and dedicated "lines".

How does a Cloud Hosted Phone Systems benefit my Business?

Hosted phone systems offer a reduced cost, improved scalability, and enhanced communication capability phone service. Features such as auto-attendant, call recording, mobile integration offer measurable improvements in staff efficiency, customer service and enable work-from-anywhere capabilities.

What features are included in Microsolve's Cloud hosted Business Phone Service?

Microsolve offers a range of features, including call forwarding, voicemail-to-email, call analytics, fax integration, SMS integration, scheduled call-routing, integration with CRM systems and real-time dashboards. These features enhance communication efficiency and provide valuable insights into your business operations.

Is it easy to switch to a Cloud Hosted Business Phone system?

Switching to a hosted phone system is a straightforward process with Microsolve's expert support. We handle the setup, configuration, number porting and training to ensure a seamless transition with minimal disruption to your business.

Can we keep our existing phone numbers?

In most cases your existing geographic, mobile, 13/1300 and 1800 numbers can be ported into the Microsolve hosted business phone system, so callers see the same numbers they already know.

Our structured and streamlined porting process will minimise downtime during cutover through the use of call routing and temporary ranges (that are invisible to your clients andstaff)

Do we need new handsets for a hosted phone system?

Generally No.

Most modern SIP‑compatible handsets can be reused, while older digital or analogue phones may need to be replaced or connected via adapters.

Microsolve can audit current devices and recommend a mix of desk phones, cordless (DECT) phones and softphones that fit your business needs.

What level of support does Microsolve provide for its Cloud Hosted Business Phone solution?

Microsolve offers comprehensive support for its hosted phone system, including setup, configuration, troubleshooting, and ongoing maintenance. Our dedicated support team is available to assist with any issues or questions you may have.

How does a Cloud Hosted Business Phone service improve mobility for my team?

Hosted phone systems enable employees to make and receive calls from anywhere with an internet connection, using softphones on computers or mobile devices. This enhances mobility and allows your team to stay connected and productive, whether they're in the office or working remotely.

How does a hosted phone system support multiple sites?

The Microsolve Cloud PABX allows all your locations to register to the same platform - all devices are able to access and share the queues, hunt groups and extension dialling across sites.

There is no need for separate PABX systems and costly inter‑site trunks or redirects.

What internet connection is recommended for a hosted PABX?

Hosted VoIP works best on business‑grade NBN or fibre with adequate bandwidth, low latency and QoS in place to prioritise voice traffic.

Microsolve can review current links and recommend upgrades or traffic‑shaping where needed.

What happens to calls during power or network outages?

If a site is offline, calls can automatically route to mobiles, voicemail, or extensions at another site so customers can still reach your organisation.

Mobile apps provide another layer of resilience for critical lines.

How long does migration to a hosted business phone system take?

Typical projects run from a few days to a couple of weeks depending on number of sites, users and complexity of call flows.

Planning, configuration, testing and staff training are scheduled to minimise disruption.

Is call recording and reporting available?

Yes!

Inbound and outbound call recording, storage and processing of recordings for quality, training, compliance or integration purposes is available.

Secure, customisable web based dashboards and reports provide insight into volumes, missed calls and wait times.

Transform Your Business Communications with Microsolve's Hosted Business Phone & Cloud PABX

What Is a Hosted Business Phone System?

Cloud Hosted vs Traditional PABX

The numbers speak for themselves!

Cloud PABX Services Deliver!

Key Cloud PABX Outcomes for Australian Businesses

Reduced Costs

Capital Preservation

Enhanced Mobility

Remote Work Capable

Scalable, Flexible & Resilient

Advanced Integration

Reduced onsite Hardware

Real-time Reporting

What Challenges do Cloud PABX solutions address?

Reliability, Redundancy and Internet Failover

Security & Compliance

Customer Experience & Call Handling

Support for Hybrid and Remote Work

Simple Pricing and Scalability

Migration from Legacy Phone Systems

Call Reporting and Compliance Issues?

Client Testimonials

How Does a Cloud PABX solution benefit my Business?

I run a Small Business

I'm responsible for Multiple Sites...

I have an Enterprise Voice transformation project

Frequently asked questions

Is a Hosted Business Phone Right for You?