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Cloud Hosted Business Phone System for Australian Businesses

Move away from aging PABX hardware to a secure, cloud hosted business phone system that keeps your team reachable across offices, remote sites and mobile devices.

If you are running a small or growing organisation, it can feel like you are paying too much for phone lines, maintenance and confusing plans while still missing important calls.

A cloud hosted business phone system from Microsolve replaces multiple bills and aging hardware with one simple, managed service that makes communication easy for your team and your clients.

Microsolve designs, implements and manages your cloud-hosted office phone system end‑to‑end, so your phones stay online while you focus on running your organisation.

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Cloud Hosted Business Phone Systems

What Is a Hosted Business Phone System?

A cloud-based business phone system, also known as a hosted phone solution or VoIP system, gives you a modern office phone system delivered from the cloud, without the cost and complexity of managing hardware in every location.

This technology eliminates the need for expensive on-premise hardware giving you enterprise-grade features without the spend!

Cloud Hosted vs Traditional PABX

Unlike traditional office phone systems that require significant capital investment in PABX equipment, this approach runs in the cloud with geo‑redundant infrastructure, while traditional PABX depends on a single on‑premise box.

Cloud systems scale in minutes and support remote workers natively, whereas legacy hardware often needs expensive cards, cabling and technician call‑outs.

6 Things to Consider when Considering a Cloud PABX!

The numbers speak for themselves!

47%
Average Cost Reduction
99.999%
Uptime Reliability
60%
Less missed calls
The Microsolve AdvantageCase Studies and Outcomes

Cloud PABX Services Deliver!

Give your team crystal‑clear outgoing and incoming calls from anywhere with QoS‑optimised voice, mobile failover and Australian specialists watching over your environment.

You do not need to be a telecoms expert; Microsolve plans the move, manages the providers and guides you and your team so the change feels straightforward rather than stressful.

Discuss your PABX Options

Key Cloud PABX Outcomes for Australian Businesses

Cloud based PABX solutions are more than an upgrade; they are a practical way to modernise your business phone service without large capital projects.

Professional Voice Solutions for Australian Business

Cost Effective

A subscription-based hosted business phone system delivers predictable monthly costs while eliminating large PABX capital projects and ongoing maintenance fees. You reduce equipment, power and line rental costs and avoid expensive technician call‑outs when you need changes.

Mobility & Remote Working

Cloud hosted business phone systems enable employees to make and receive calls from anywhere with an internet connection, in the office, at home or on the road. Your office extension is no longer tied to a desk; staff can answer calls on mobiles, laptops or a home office desk phone without sharing personal numbers.

Scalable, Flexible & Resilient

Hosted business phone systems adapt to changing business needs without requiring hardware upgrades. Adding new users, locations, or features happens through simple configuration changes rather than costly equipment installations or new phone line installs. Redundant cloud infrastructure and mobile failover protect your voice communications from site outages.

Advanced Integration

Cloud telephone systems integrate seamlessly with existing business applications, including CRM software. When sales teams receive calls, the system automatically displays customer records and interaction history, maximising efficiency and improving customer service quality.

No more phone hardware cupboards!

The same connection that delivers your internet now delivers your secure, cloud hosted business phone service, removing old PABX cabinets and multiple phone lines.

Real-time Reporting

Cloud hosting provides access to real-time call statistics and dashboards enabling decisions on staff rostering or call overflow to be made based on fact rather than feel.

Cloud Hosted Phone ROI CalculatorInfrastructure Readiness Assessment

Our services

What Challenges do Cloud PABX solutions address?

Redundant, high‑quality voice

Microsolve's cloud hosted phone system includes redundancy features and mobile failover options that often provide better reliability than traditional phone lines. Quality of Service (QoS) configuration ensures voice traffic receives priority on your network and over the Internet. Redundant cloud infrastructure and mobile failover help ensure incoming calls still reach your team, even if a site link or device is offline.

Security and compliance built in

Microsolve's cloud hosted phone solution includes enterprise-grade security measures, including encryption and secure, redundant Australian based data centres. Our solution exceeds the security standards of traditional phone systems while providing detailed audit trails and is compliant with International Security standards.

Smart call routing and analytics

Advanced call routing, queues, IVRs and after‑hours rules help ensure calls reach the right person and fewer client calls go unanswered. Call recording and reporting tools provide insight into call volumes, wait times and missed calls improving service levels and client outcomes.

Organisations have used our hosted platform to stop dropped incoming calls between sites and improve response times for critical enquiries.

Support for Hybrid and Remote Work

Staff can make and receive business calls from the office, home or on the road using softphone and mobile apps linked to their extension.  Presence, call transfer and collaboration features help distributed teams respond quickly without depending on a fixed desk phone or giving out personal mobile numbers.

Simple Pricing and Scalability

Microsolve's cloud PABX solution uses a monthly subscription model per user reducing upfront capital and smoothing cash flow. Organisation changes (such as new users, locations or features) can be added or removed quickly without major hardware changes.

Migration from Legacy Phone Systems

Microsolve can plan and execute a staged migration from ISDN, analogue lines or on‑premise PABX to minimise downtime and user disruption.  Number porting, handset rollout, user training and post‑go‑live monitoring are handled as part of a structured project, not ad‑hoc changes

Advanced Integration & Automation

Extending the platform for API driven SMS, call-recording, transcription or even OCR of incoming fax calls is no issue.  Secure API access and assistance from experienced developers is available.

Get me a quote today!

Call Reporting and Compliance Issues?

Meet your compliance and continuity obligations with a managed cloud phone platform hosted in Tier 1 data centres and supported by a security‑first IT partner.

Discuss Your Compliance Needs Today

Real outcomes with cloud hosted phones

sapphire-coast-aged-care

"We faced mounting costs from outdated PABX systems across multiple sites. Migrating to a cloud-based solution has eliminated lost calls, reduced operational costs and enabled seamless inter-site communications."

Julie Evans
CEO @ Sapphire Coast Community Aged Care

Read about the Sapphire Coast Upgrade
Ankle and Sole - Cloud PABX Enabling Operations

"As a growing Illawarra medical practice, we struggled with incompatible phone systems across two locations which made staff communication challenging. Implementing a cloud-based phone fixed this and eliminated the complexity of managing different technologies and suppliers."

Andrew Saunderson
Founder @ Ankle & Sole Podiatry

Explore the Ankle and Sole PABX Solution

How Does a Cloud PABX solution benefit my Business?

Smallteam-Collaboration

I run a Small Business

For Small Organisations (1–20 employees) we recommend a simple, cloud hosted business phone service with softphones and selected desk phones, easy monthly pricing and minimal on‑site hardware.

This keeps your phones professional, mobile and affordable without needing specialist telecoms expertise in‑house.

  • Objective: Establish professional communications without capital investment
  • Focus: Basic auto-attendant, mobile integration, and voicemail-to-email features
  • Timeline: 1-2 week implementation with minimal disruption
Explore A Small Business Solution
Cloud Hosted Telephone solutions are perfect for Multi-site businesses

I'm responsible for Multiple Sites...

With responsibility for telecommunications in a Medium sized Organisation (21-100 employees) we recommend a centralised cloud PABX with queues, IVRs and reporting across sites, plus options for call recording and CRM integration to support growing teams.

  • Objective: Enhance productivity through advanced features and integrations
  • Focus: CRM integration, call analytics, conference calling, and multi-site connectivity
  • Timeline: 2-4 week phased rollout with comprehensive training
Explore a Multi-site Setup
Cloud Hosted PABX provides competitive advantage

I have an Enterprise Voice transformation project

Transforming the voice services of a large organisation (100+ employees) is a balancing act we recommend a structured, multi‑site hosted phone project with detailed discovery, high‑availability design and close coordination with your internal IT and leadership teams.

  • Objective: Transform communications infrastructure for competitive advantage
  • Focus: Enterprise features, advanced reporting, disaster recovery, and complex integrations
  • Timeline: 4-8 week strategic implementation with change management support.
Tell me more on Telephony Transformation

Frequently asked questions

What is a Cloud hosted Business Phone System?

A hosted business phone system, also known as a VoIP (Voice over Internet Protocol) system or even a Cloud phone, is a phone service delivered over the internet rather than using traditional phone cables.

It provides advanced features and flexibility without the cost of expensive on‑premise hardware and dedicated lines.

How does a Cloud Hosted Phone Systems benefit my Business?

Hosted phone systems offer a reduced cost, improved scalability, and enhanced communication capability phone service.

Features such as auto-attendant, call recording, mobile integration offer measurable improvements in staff efficiency, customer service and enable work-from-anywhere capabilities.

What features are included in Microsolve's Cloud hosted Business Phone Service?

Microsolve offers a range of features, including call forwarding, voicemail-to-email, call analytics, fax integration, SMS integration, scheduled call-routing, integration with CRM systems and real-time dashboards.

These features enhance communication efficiency and provide valuable insights into your business operations.

Is it easy to switch to a Cloud Hosted Business Phone system?

Switching to a hosted phone system is a straightforward process with Microsolve's expert support.

We handle the setup, configuration, number porting and training to ensure a seamless transition with minimal disruption to your business.

Can we keep our existing phone numbers?

In most cases your existing geographic, mobile, 13/1300 and 1800 numbers can be ported into the Microsolve hosted business phone system, so callers keep using the numbers they already know.

Our structured porting process uses temporary routing ranges to minimise downtime during cutover, and these are invisible to your clients and staff.

Do we need new handsets for a hosted phone system?

Generally, No.

Most modern SIP‑compatible handsets can be reused, while older digital or analogue phones may need to be replaced or connected via adapters.

Microsolve can audit current devices and recommend a mix of desk phones, cordless  (DECT) phones and softphones that fit your business needs.

What level of support does Microsolve provide for its Cloud Hosted Business Phone solution?

Microsolve offers comprehensive support for its hosted phone system, including setup, configuration, troubleshooting, and ongoing maintenance.

Our locally based dedicated support team is available to assist with any issues or questions you may have.

How does a Cloud Hosted Business Phone service improve mobility for my team?

Hosted phone systems enable employees to make and receive calls from anywhere with an internet connection, using softphones on computers or mobile devices.

This enhances mobility and allows your team to stay connected and productive, whether they're in the office or working remotely.

How does a hosted phone system support multiple sites?

The Microsolve Cloud PABX allows all your locations to register to the same platform - all devices are able to access and share the queues, hunt groups and extension dialling across sites.

There is no need for separate PABX systems and costly inter‑site trunks or redirects.

What internet connection is recommended for a hosted PABX?

Hosted VoIP works best on:

  • Business‑grade NBN or fibre with adequate bandwidth.
  • Low latency and QoS in place to prioritise voice traffic.

Microsolve will review current links and recommend upgrades or traffic‑shaping prior to installation.

What happens to calls during power or network outages?

If a site is offline, calls can automatically route to mobiles, voicemail, or extensions at another site so customers can still reach your organisation.

Mobile apps provide another layer of resilience for critical lines.

How long does migration to a hosted business phone system take?

Typical projects run from a few days to a couple of weeks depending on number of sites, users and complexity of call flows.

Planning, configuration, testing and staff training are scheduled to minimise disruption.

Is call recording and reporting available?

Yes!

Inbound and outbound call recording, storage  and processing of recordings for quality, training, compliance or integration purposes is available.

Secure, customisable web based dashboards and reports provide insight into volumes, missed calls and wait times.

Is a Hosted Business Phone Right for You?

Extend your communications with a partner that also manages your critical IT, cyber security, cloud and connectivity end‑to‑end.

From hosted business phones to managed networks, data security, consulting and multi‑site cloud solutions, Microsolve brings over 30 years of Australian experience and real‑world outcomes proven in client case studies.

If you are reviewing your current PABX or phone system, Microsolve can provide a quick, low‑stress assessment of your options for a cloud hosted business phone service.

Get a quick review of your phone system