Cloud-Based Business Phone Systems Transform Your Business

A cloud-based business phone system, also known as a hosted phone solution or VoIP system, delivers voice communications through your internet connection rather than traditional copper lines. This technology eliminates the need for expensive on-premise hardware while providing enterprise-grade features that enhance productivity and customer service.

Unlike traditional phone systems that require significant capital investment in PABX equipment, cloud telephone systems operate on a subscription model. This approach transforms telecommunications from a capital expense to an operational expense, freeing up budget for other strategic initiatives while reducing maintenance overhead.

Cost Reduction

The subscription-based model provides predictable monthly costs while reducing power consumption, air conditioning requirements and line rental charges.

Capital Preservation

Cloud-hosted phone systems eliminate the substantial upfront investment required for traditional PABX hardware. Businesses save on equipment costs, installation expenses, and ongoing maintenance fees.

Enhanced Mobility

Cloud hosted business telephone systems enable employees to make and receive calls from anywhere with an internet connection - office, home, on the road, even overseas!

Remote Work Capable

Your office extension is no longer tied to a desk - it's available on your mobile, laptop or even a deskphone in your home office. No more forwarding calls or having to give out your mobile number!

Advanced Integration

Cloud telephone systems integrate seamlessly with existing business applications, including CRM software. When sales teams receive calls, the system automatically displays customer records and interaction history, maximising efficiency and improving customer service quality.

Real-time Reporting

Cloud hosting provides access to real-time call statistics and dashboards enabling decisions on staff rostering or call overflow to be made based on fact rather than feel.

Scalable and Flexible

Hosted business phone systems adapt to changing business needs without requiring hardware upgrades. Adding new users, locations, or features happens through simple configuration changes rather than costly equipment installations.

Reduced onsite Hardware

No more PABX hardware, cabinets, or multiple cable cupboards - the same connection that delivers your Internet delivers your phone services!

Internet Dependency Concerns

Microsolve's cloud hosted phone system includes redundancy features and mobile failover options that often provide better reliability than traditional phone lines. Quality of Service (QoS) configuration ensures voice traffic receives priority on your network and over the Internet.

Security & Compliance

Microsolve's cloud hosted phone solution includes enterprise-grade security measures, including encryption and secure, redundant Australian based data centres. Our solution exceeds the security standards of traditional phone systems while providing detailed audit trails and is compliant with International Security standards.

Change Management

A successful implementation requires comprehensive staff training and clear communication about new features and processes - we provide onsite demonstrations as well as tailored self-help guides and assistance as standard.

What is a Cloud hosted Business Phone System?

A hosted business phone system, also known as a VoIP (Voice over Internet Protocol) system or even a Cloud phone, is a phone service delivered over the internet rather than using traditional phone cables. It offers advanced features and flexibility compared to traditional phone systems, without the need for expensive on-premise hardware and dedicated "lines".

How does a Cloud Hosted Phone Systems benefit my Business?

Hosted phone systems offer a reduced cost, improved scalability, and enhanced communication capability phone service. Features such as auto-attendant, call recording, mobile integration offer measurable improvements in staff efficiency, customer service and enable work-from-anywhere capabilities.

What features are included in Microsolve's Cloud hosted Business Phone Service?

Microsolve offers a range of features, including call forwarding, voicemail-to-email, call analytics, fax integration, SMS integration, scheduled call-routing, integration with CRM systems and real-time dashboards. These features enhance communication efficiency and provide valuable insights into your business operations.

Is it easy to switch to a Cloud Hosted Business Phone system?

Switching to a hosted phone system is a straightforward process with Microsolve's expert support. We handle the setup, configuration, number porting and training to ensure a seamless transition with minimal disruption to your business.

Can I use my existing phone numbers with a Cloud Hosted Business Phone solution?

Absolutely! "Porting" of existing phone numbers to a hosted phone system is part of the onboarding process. The Microsolve team assist with the number porting process, ensuring a smooth transition without changing your contact information.

What level of support does Microsolve provide for its Cloud Hosted Business Phone solution?

Microsolve offers comprehensive support for its hosted phone system, including setup, configuration, troubleshooting, and ongoing maintenance. Our dedicated support team is available to assist with any issues or questions you may have.

How does a Cloud Hosted Business Phone service improve mobility for my team?

Hosted phone systems enable employees to make and receive calls from anywhere with an internet connection, using softphones on computers or mobile devices. This enhances mobility and allows your team to stay connected and productive, whether they're in the office or working remotely.

Transform Your Communications Infrastructure

Understanding Cloud Business Phone Systems

The numbers speak for themselves!

Key Benefits for Australian Businesses

Cost Reduction

Capital Preservation

Enhanced Mobility

Remote Work Capable

Advanced Integration

Real-time Reporting

Scalable and Flexible

Reduced onsite Hardware

Overcoming Common Challenges

Internet Dependency Concerns

Security & Compliance

Change Management

Frequently asked questions

How does this help me?

I run a Small Business

I'm responsible for Multiple Sites...

I have an Enterprise Voice transformation project