The traditional PABX is no longer a match for modern businesses and can seriously damage the profitability of a business.
CLOUD BASED PHONE SYSTEM
An outdated phone system can result in:
• Missed business opportunities
• Lost customers
• Lost employee talent
• Increased risk
• Increased administration overhead
Microsolve's hosted phone system is aimed for small to medium businesses and eliminates the need for traditional in-office PABX systems, reducing call rate costs, hardware and maintenance costs.
All your business requires is IP enabled phones, and a suitable broadband connection.
Enjoy the Many Advantages of Telephony in the Cloud
One of the advantages of having Microsolve’s telephony hosted products it that they are cloud based, in line with Microsolve existing cloud server products.
No Capital Expenditure
The client does not need to use capital to buy onsite PABX hardware, which not only frees up capital for other projects, it also means more floor space and savings in air conditioning and power costs.
As the PABX is not physically located in the office, the risk of fire, flooding or water damage, or theft no longer exists.
One of the other big advantages of cloud based technology is that in the event of a phone problem the calls can be automatically diverted to any other device in a different facility, mobile phone or even your home phone. These diversions can be handled extension by extension, as opposed to asking your telecommunications provider to divert all calls to just one other number.
Microsolve’s hosted telephony products are housed in geo-redundant secure data centres giving you the highest possible uptime in the face of critical events and natural disasters. There is no longer a single point of failure as there is with traditional PSTN or ISDN based telephony systems – think of what happens when a backhoe digs up all the phone lines in the street – with our hosted service calls can simply be sent to your mobile phones.
Additionally Microsolve can offer you services that automatically fail over to the mobile data network to allow your office to continue running without interruption in the event of loss of physical connectivity to your site.
While some clients may still have concern with cloud-based technology, Microsolve has been able to demonstrate that the exposure to phone outages is much lower with the cloud technology.
Team Collaboration and Teleconferencing
Cloud based phone system technology also allows teleconferencing between all your workers, regardless of their physical location, without paying for expensive external teleconferencing.
Very useful for hospital and health care workers is being able to make phone calls directly from their hand-held device while doing their daily clinical rounds.
Ability to Intergrate Existing PABX
With telephony in the cloud there is the ability to integrate the PABX with existing computing applications. Our phone solution also has the ability to integrate with your Customer Relationship Management(CRM) Software.
For example, when the Sales department receives a call, the system can recognise the number and brings up the history for that customer from your Customer Relationship Management (CRM) software. This allows you to have all the clients’ details and history to view while you are talking to them, particularly helpful for a Sales organisation or call centre staff.
With the average industry call rate of 23 cents per minute, we can save you upto 30% of your bill by offering a much cheaper call rate and enhanced service.
Ensure you will never miss an important business call and be more productive by enabling flexible working.
The solution being delivered from the cloud will enable you to grow or reduce the number of users simply, and give you the flexibility to offer new working practices such as home or mobile working in the future.
WHAT OUR CLIENTS SAY
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