Legal Information

Welcome to the Microsolve (NSW) Pty Ltd ("Microsolve", "we", "us", "our") website. By accessing and using this website (microsolve.com.au), you agree to comply with and be bound by the following legal notices and policies. Please review them carefully.

Copyright Notice

© 2025 Microsolve (NSW) Pty Ltd. All Rights Reserved.

Unless otherwise expressly stated, all content, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software, on this website is the property of Microsolve or its content suppliers and is protected by Australian and international copyright laws.

You may not reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit our website or any portion of our website for any commercial purpose without our express written consent. You are permitted to download or print a single copy of material published on this website for your personal, non-commercial use, provided that you do not remove any proprietary notice of Microsolve.

Disclaimer

The information provided on the Microsolve.com.au website is for general informational purposes only. While we strive to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose.

1. No Professional Advice:
   The content on this website, including articles, blog posts, service descriptions (such as IT support, cyber security, cloud solutions, IT consulting) and general advice, is not intended to be a substitute for professional IT advice, diagnosis, or treatment tailored to your specific business needs. Microsolve provides expert IT services and consulting and specific recommendations can only be made after a thorough assessment of your individual circumstances. Always seek the advice of qualified Microsolve consultants or other qualified IT professionals with any questions you may have regarding your IT systems, security, or infrastructure. Reliance on any information provided on this website is solely at your own risk.
2. Limitation of Liability:
   In no event will Microsolve be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. This includes, but is not limited to, reliance by any party on any content obtained through the use of this website.
3. External Links:
   Through this website, you may be able to link to other websites which are not under the control of Microsolve. We have no control over the nature, content, and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
4. Service Outcomes:
   Microsolve is committed to delivering expert business IT support and solutions. However, any testimonials, case studies, or examples of past performance described on this website are not a guarantee of future results. The outcomes of our IT services can vary depending on the specific circumstances and requirements of each client engagement.

Cookie Policy

• What are Cookies?
  Cookies are small text files that are placed on your computer or mobile device by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
• How We Use Cookies:
  Microsolve.com.au uses cookies to enhance your browsing experience, understand how our website is used, and to help us improve our website and services. The types of cookies we may use include:
  • Essential Cookies: Necessary for the website to function properly, such as navigating pages.
  • Analytical/Performance Cookies: Allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it (e.g., Google Analytics). This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality Cookies: Used to recognise you when you return to our website. This enables us to personalise our content for you and remember your preferences.
• Your Choices Regarding Cookies:
  Most web browsers allow some control of most cookies through the browser settings. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

By continuing to use our website without changing your cookie settings, you agree to our use of cookies as described above.

Email Marketing and Communications

Microsolve may use your personal information, such as your email address, to send you information about our services (including IT support, cyber security, cloud solutions, consulting), updates, newsletters, and promotional materials that we believe may be of interest to you. This may occur if you:

• Subscribe to our mailing list or newsletter.
• Request information from us (e.g., via a contact form or by emailing sales@microsolve.com.au)
• Engage with us for services or consultations

Consent and Opt-Out:

We are committed to complying with Australia's Spam Act 2003. We will only send you commercial electronic messages with your consent. You may withdraw your consent and opt-out of receiving marketing communications from us at any time by:

• Clicking the "unsubscribe" link provided in the footer of our marketing emails.
• Contacting us directly at sales@microsolve.com.au or calling 1300 792 492 to request removal from our marketing lists.

We will process your unsubscribe request promptly. Please note that even if you opt-out of receiving marketing communications, we may still send you transactional or administrative messages related to our services if you are an existing client.

We do not sell or share your email address with unaffiliated third parties for their own marketing purposes without your explicit consent.

Use of Artificial Intelligence (AI)

Microsolve is committed to leveraging technology responsibly and ethically to enhance our services and operational efficiency. We may utilise Artificial Intelligence (AI) tools for various purposes, such as data analysis to improve service delivery, process automation, enhancing cybersecurity measures, and supporting our consulting services.

Our Commitment Regarding Your Data:

• Processing of Supplied Information: When AI tools are used to process information you supply to us (including personal or confidential business data), this is done strictly for the purpose of delivering the agreed-upon services to you, or for internal analytics to improve our service offerings.
• No Training of AI Models on Your Data: Microsolve ensures that any client-supplied information, whether personal or confidential business data, is **NOT** used to train or improve any third-party or proprietary AI models. We take measures to ensure that data processed by AI tools is handled in accordance with our stringent privacy and confidentiality standards, and in compliance with the Australian Privacy Principles (APPs).
• Third-Party AI Services: Where we use AI tools from third-party providers, we conduct due diligence to ensure their data handling and security practices align with our requirements and Australian law. We aim to use AI services that process data in a way that does not permit the AI provider to use your data for their own purposes, such as training their general models.
• Compliance with Privacy Law: Any use of AI that involves the processing of personal information will be conducted in accordance with the *Privacy Act 1988* (Cth) and the Australian Privacy Principles. We will ensure that such processing is for a legitimate primary purpose of collection or, where necessary, with appropriate consent for any secondary purposes.

We are committed to transparency in our use of AI. If you have any questions about how AI is used in connection with your data, please contact us.

Terms and Conditions of Sale / Service Engagement

Please note that the use of this website is subject to the disclaimers and policies outlined herein.

The specific Terms and Conditions that govern the provision of Microsolve’s IT support services, consulting, product sales, managed services, and any other commercial engagements (including fixed-price support services) are detailed in a formal Master Services Agreement (MSA). These agreements are made available to clients at the time of establishing a commercial engagement with Microsolve and may be viewed through the secure support portal. These formal agreements outline the scope of services, responsibilities, payment terms, confidentiality, liability, and other critical aspects of our business relationship.

Last Updated: June 2, 2025

We encourage you to review these legal notices periodically for any updates or changes.