Skip to content
Contact Us Now

Managed IT and Cyber Security for Healthcare Providers

Microsolve provides managed IT, Microsoft 365 and cyber security for Australian healthcare providers, including allied health, medical specialist and multi-site practices. We support your practice systems, devices, network and phones, protect patient information to the standard the Privacy Act expects, and plan your IT so clinicians can focus on patients rather than technology.

We have worked with allied health, medical specialist and hospital providers since 2005, and support practices across NSW and the ACT.

Book Your Free IT Health Check
quality IT Support for healthcare professionals

Healthcare Practices We Support

Physiotherapy Practices

Fast, reliable access to your practice management system, online bookings and treatment notes at every clinic, with secure WiFi for rooms and gyms and a phone system that doesn't depend on whoever is free to answer. We also set up the sign-in and device controls that keep patient records private when practitioners work across sites.

Occupational Therapy

Mobile clinicians need secure access to notes, reports and plans from the car, a client's home or a school. We set up Microsoft 365, laptops and phones so information stays protected away from the clinic, and help you meet NDIS and Privacy Act requirements.

Podiatry, Psychology and other Allied Health

Small and growing practices get the same protection as larger groups: managed devices, backed-up data, enforced multi-factor authentication and a cloud phone system that lets reception answer from any location. See how a multi-site podiatry practice stopped missing patient calls.

Medical Specialists, Day Hospitals and Healthcare Groups

Imaging, referral and practice systems that must be available every session, plus the network, server and integration work that comes with multiple sites or acquisitions. We have supported a healthcare group through five acquisitions in 14 months.

Reliable IT for Healthcare Organisations

From single-clinic allied health practices to specialist groups, healthcare IT needs to be consistent, private and always available. Microsolve delivers proactive, Australian-based IT services that help you meet your privacy obligations and keep appointments running on time.

Security and Compliance

Cybersecurity aligned with the Essential Eight (E8) and SMB1001, so you can show patients, insurers and referrers how their information is protected.

Patient Data Protection

Cloud hosting and Microsoft 365 environments configured for healthcare privacy and compliance, with backups you can restore and email you can retrieve.

Support When You Need It

Local support for clinicians, reception and practice managers, with coverage options from business hours to 24x7.

Healthcare Focus

Experience with the practice management, imaging and telehealth systems healthcare teams rely on, and solutions that scale as you add practitioners or sites.

Why Healthcare is a Target

Health service providers reported more data breaches than any other sector in the first half of 2026: 149 of the 667 notifications the Office of the Australian Information Commissioner received, including 72 caused by malicious or criminal attacks and 62 caused by human error (OAIC). In ASD's 2025-26 reporting year, health care and social assistance was the most frequently reporting sector outside government, with 7% of incidents (ASD).

The Privacy Act applies to every organisation that provides a health service and holds health information, whatever its size or turnover (OAIC). A small practice has the same obligations to protect patient records as a hospital group.

Read what ASD's 2025-26 findings mean for smaller organisations, and make sure your practice has a tested cyber incident response plan.

Sources: OAIC Notifiable Data Breaches statistics, January to June 2026; ASD Annual Cyber Threat Report 2025-26.

mConsult Healthcare specialist IT Support

Expert IT Guidance - mConsult

With mConsult, you get enterprise-grade IT direction tailored to healthcare's privacy, data and compliance obligations, without needing internal IT leadership.

Service Components:

  • vCIO services: Align IT strategy with healthcare operational goals and digital transformation initiatives.

  • vCISO Services: Implement, monitor, and report compliance based on E8 and ISO/NIST frameworks.

  • IT Solution Design: Architect systems that integrate securely with medical software and telehealth platforms.

  • Cloud Migration: Move your data and applications to Microsoft 365 or Azure while meeting your Privacy Act obligations.

Services that Support Your Clinicians, Staff & Patients

Device Support

Support for your network, servers, desktops, laptops, thin clients and mobile devices to agreed service levels, with coverage options from 8x5 to 24x7.

Support Options

Cloud Migration, Hosting & Support

Move practice data and applications off ageing on-site servers to secure Australian cloud hosting, without adding IT staff.

Cloud Service Advantages

Cyber Security & Consulting

Practical, standards-based cyber security using the SMB1001 and Essential Eight programs, backed by Microsolve advisory services.

Cyber Security is my #1 Worry

Microsoft 365 for Healthcare

Email, Teams, SharePoint and sign-in set up around your practice system, so referrals,
reports and patient correspondence stay secure and accounted for.

Microsoft 365 for healthcare providers

Application Integration

Connect your practice management system, Microsoft 365, telehealth, referrals and accounting software, so information is entered once and reaches the right people securely.

Explore Integration

Site Onboarding

Open a new clinic or bring an acquired practice onto your systems with a planned cut-over, staff training and support, and minimal disruption to patient care.

Successful Migrations

Clinic Networks and WiFi

Secure, reliable networks and WiFi designed for treatment rooms, reception, imaging equipment and patient guest access, with clinical systems kept separate from public traffic.

Infrastructure Design

Phones and Patient Calls

Cloud phone systems with call queues, after-hours routing and a mobile app, so patients reach the practice even when every practitioner is with a patient.

Cloud Business Phones
Our mission

If it captures, moves, stores or processes the information your clinicians rely on to care for patients, we look after it.

Built on the Essential Eight

Healthcare-grade cyber security built on the ACSC Essential Eight baseline reduces the risk of ransomware, data breaches and compliance failures. For smaller practices, SMB1001 certification offers a tiered path to the same controls, with a certificate you can show insurers and referrers.

  • Core Controls Implemented:
    • Multi-factor authentication (MFA) for clinical and administrative logins.
    • Application control and regular patching of EMR and PMS systems.
    • Encrypted backups with rapid restore capabilities.
    • User education and phishing simulation training.
What is the Essential Eight?

Latest Healthcare Technology Insights

Case Studies

Case Study - Service Integration
Case Study - PABX Migration
Case Study - MultiSite WiFi
Case Study - Reliable Email

Frequently asked questions

Does the Privacy Act apply to small healthcare practices?

Yes. The small business exemption doesn't apply to health service providers. Every organisation that provides a health service and holds health information is covered by the Privacy Act, whatever its turnover, including allied health professionals and medical practitioners (OAIC). Our guide covers NDIS and Privacy Act requirements in Microsoft 365.

What IT does an allied health practice need?

At a minimum: reliable access to your practice management system, Microsoft 365 email with multi-factor authentication, managed and encrypted devices, backed-up data, secure WiFi, and a phone system patients can always get through to. Most practices also need secure telehealth and remote access for practitioners working away from the clinic.

Do you support practice management systems such as Cliniko, Nookal and Coreplus?

Yes. Most practice management systems are cloud-based, so our role is the environment around them: secure sign-ins, managed devices and browsers, network and WiFi performance, Microsoft 365 integration and user support. Issues within the software itself go to the vendor, and we coordinate with them so you don't have to.

Which cyber security framework suits a healthcare practice?

For most small and mid-sized practices, SMB1001 is a practical starting point because it is tiered and can be certified. The Essential Eight suits larger groups, hospitals and providers that work with government. Both cover the controls that stop most attacks: multi-factor authentication, patching, backups and restricting admin access.

What should a practice do after a data breach?

Contain it first, then assess it. Under the Notifiable Data Breaches scheme, if a breach is likely to result in serious harm, you must notify the affected individuals and the OAIC (OAIC). A written cyber incident response plan makes those first hours far less chaotic.

Can you help when we open a new clinic or acquire a practice?

Yes. We plan the network, devices, phones and system access for new clinics, and integrate acquired practices onto your systems with a planned cut-over. For one healthcare group we supported five acquisitions in 14 months, with IT costs known before each deal closed.

Do you provide after-hours support for healthcare providers?

Yes. Support coverage options range from business hours (8x5) to 24x7, so practices with early, late or weekend sessions can choose the cover that matches their hours.

Vendors, Products, Integration & Delivery

Healthcare IT involves many moving parts and many vendors, and outcomes don't always match the brochure. The list below is based on our own first-hand experience with these products and platforms. We share it as a resource for the sector. If you think something is wrong or out of date, let us know and we'll update it.

Network Infrastructure - Suppliers, Methodologies and Architecture
  • NBN Internet Connections
  • Fortinet Switches, Firewall and WiFi
  • Cisco Switches, Firewalls, WiFi
  • Ruckus Switches and WiFi
  • Ubiquiti Switches & WiFi
  • Dell, HP and Extreme
  • TP-Link & Dlink
Cloud, Data Storage and Collaboration
Desktops, Laptops, Thin Clients, Mobile Technology
  • Desktop/Laptops - HP, Dell and Lenovo
  • Mobiles/Tablets - Apple, Samsung, Google, Microsoft
  • Thin Clients - Dell/Wyse, HP, Centerm, iGel
Imaging, DICOM, Monitoring
  • Intelerad
  • Pro Medicus
  • Voyager (Intellirad)
  • Sectra (Philips) PACS
Patient Administration Solutions

Patient Administration Systems:

  • Cloud (SaaS):
    • Cliniko
    • Coreplus
    • Halaxy
    • Nookal
    • Zanda (PowerDiary)
  • Client-Server (On Premise/Private Cloud):
    • BestPractice
    • TM3
Rostering, Payroll and Employee Management
  • Employment Hero
  • Deputy
Telephone and Collaboration
  • NEC
  • Mitel
  • Asterix
  • Broadworks
  • Cisco
  • Avaya
  • Teams / Zoom

Talk to us about your practice

Whether you run a single clinic or a multi-site group, we can review your current setup and give you a prioritised list of what to fix first. Call 1300 792 492 or book a free IT health check.

Book your free IT health check