Managed IT Services Canberra

No. Microsolve supports Canberra organisations from our head office and engineering team at the University of Wollongong Innovation Campus, about three hours from Canberra by road.

Day-to-day support is delivered remotely through our helpdesk and monitoring tools, and our engineers travel to Canberra for scheduled on-site work, projects and installations.

On-site work in Canberra is planned and scheduled with you, and regular visits can be written into your agreement.

Because we are not around the corner, we design environments so a single failure does not stop work: cloud-first services, spare devices and manufacturer on-site warranties where they make sense. Network and Wi-Fi changes are usually made remotely through centrally managed equipment.

Managed IT services cover the day-to-day running and protection of your technology for a fixed monthly fee: helpdesk, monitoring, patching, Microsoft 365 administration, endpoint security, backup oversight and regular planning reviews.

The exact scope, response commitments and on-site allowance are written into your agreement, so you know what is covered before you sign.

Non-corporate Commonwealth entities must implement Essential Eight Maturity Level Two under the Protective Security Policy Framework, and many ask their suppliers about Essential Eight maturity as well.

Microsolve assesses your current maturity, plans the uplift to your target level and produces the evidence you need for tender responses and client security questionnaires.

Choose SMB1001 if you need certification you can show to clients, insurers or tender panels, and use the Essential Eight if you need to measure technical controls against the Australian Government's maturity model.

Many Canberra suppliers need both. The two overlap heavily, and we can map one to the other so you are not doing the work twice.

Managed IT services are normally a fixed monthly fee based on your number of users and devices and the level of service you need, so there is no single price that suits every organisation.

Sites, servers and cloud platforms, compliance targets such as Essential Eight Maturity Level Two, hours of cover and on-site requirements all change the price. Our guide to what outsourced IT support costs explains the drivers.

Yes. Microsolve manages multi-site environments across the ACT and NSW as one network, with consistent device management, security monitoring and connectivity at every site.

For Warrigal, an aged care provider operating across the Illawarra, Southern Highlands, Queanbeyan and Canberra, we deployed centrally managed Wi-Fi across its residential sites, lifting coverage from 62% to 99%.

Yes. Microsolve manages Microsoft 365, AWS and Google Workspace, including identity and security settings, backup, disaster recovery and connections between your offices and the cloud.

We host and manage workloads in Australian data centres, which matters for organisations with data sovereignty requirements.

Critical issues such as a server outage, ransomware or a network failure are worked on remotely straight away through our monitoring and helpdesk systems, and response times and escalation paths are defined in your agreement.

Where an engineer is needed on site, we agree the arrival time with you. If you have an urgent problem and no managed IT partner, call 1300 792 492.

Microsolve supports organisations across Canberra, including Belconnen, Woden, Tuggeranong, Gungahlin, Civic, Barton, Fyshwick and Mitchell, as well as Queanbeyan.

Remote support is the same wherever you are, and on-site visits are scheduled.

Start with a short call or video meeting with our team. We then review your current environment, risks and contracts, and give you a written proposal before anything changes.

If you are moving from another provider, we plan the transition with you, collect documentation and access, and take over support on an agreed date.