Skip to content
Contact Us Now

Managed IT for Mid‑Sized Businesses in NSW and the ACT

Microsolve provides managed IT, cyber security and IT strategy for mid-sized Australian organisations, typically 20 to 200 staff across one or more sites. We take ownership of your service desk, Microsoft 365, devices, servers and network, strengthen security against the Essential Eight, and give leadership a roadmap and budget that keeps pace with growth.

Whether you're replacing a provider you've outgrown or adding capacity alongside an internal IT team, we have supported NSW and ACT organisations since 1992.

Managed IT Support for Mid-Tier SMEs in NSW

When Growth Outpaces Your IT

More users, more systems, more complexity

Each new hire, application and location adds devices, accounts and licences. Without a plan, onboarding slows down, licences sprawl and nobody has a full picture of what you run.

Compliance and audit pressure

Boards, clients, insurers and auditors now ask how you protect data, and expect evidence rather than reassurance. The answer needs a framework, records and someone accountable for them.

Multiple sites and too many vendors

Branches, warehouses or clinics each end up with their own internet, phones and fixes. Multi-site IT works best when one partner owns the standards and the vendors.

Cyber incidents now cost mid-sized business almost as much as large ones.

ASD's 2025-26 figures put the average self-reported cost of cybercrime for a medium business at $141,300, up 45% on the year before, against $148,100 for a large business (ASD). Read what the 2025-26 report means for SMEs.

Calm, Secure IT That Scales With You

Microsolve acts as a long‑term managed IT and cyber partner, quietly taking ownership of your core systems, users and security so your team can focus on growth, not outages, upgrades or cyber incidents.

With a security‑first approach, proactive monitoring and clear advice on roadmap and risk, Microsolve helps mid‑tier organisations across NSW stabilise today and scale their IT with confidence.

Local IT support team for mid-sized NSW and ACT businesses

Stabilise today, design for tomorrow

Our managed IT service gives growing organisations fixed-price coverage for end user devices, network connectivity and server infrastructure, with proactive monitoring, patching and a local service desk. Costs are predictable, problems are caught early, and your team stops losing time to the same faults.

It works two ways: as your complete IT department, or co-managed alongside your internal IT team, with Microsolve taking agreed areas such as the service desk, servers, security or after-hours cover.

Explore our Managed IT Support Options

End User Computing

Desktop and laptop support, device lifecycle management and onboarding for new starters, so hybrid and office staff are productive from day one.

Network Connectivity

Managed networks and Fortinet-secured SD-WAN links between head office and branches, with automatic failover between internet links.

Monitoring and Patching

24/7 system monitoring and patching of servers and devices to prevent failures, with backups you can restore.

Desktop Support
Managed Network Solutions
System Monitoring
AWS Cloud Solutions

Security‑first, cloud‑ready foundations

Ageing on-site servers are one of the biggest risks a growing business carries. We plan and run migrations to AWS and Microsoft Azure, connect every site securely, and keep the environment patched, monitored and backed up after go-live.

No two organisations are the same, so we design around your applications, sites and compliance obligations rather than a fixed template.

Cloud Powered Growth Solutions

Secure Multi-Site Connectivity

Managed internet and SD-WAN sized for video callas and file sharing between sites, so performance holds up at peak times.

Cloud Desktops

Virtual desktops staff can reach from any device or location, with business applications delivered centrally and no local maintenance.

Cloud Migration Support

Discovery, data mapping and a planned cut-over to public, private or hybrid cloud, scheduled to avoid disruption to trading.

Managed Connectivity
Cloud Solutions

Managed IT and Cyber Services for Mid‑Tier SMEs

Support that grows with your headcount and sites

Support for your network, servers, desktops, laptops, thin clients and mobile devices to agreed service levels, with coverage options from 8x5 to 24x7.

Support Options

Secure cloud migration, hosting & support

Move off on-site servers to the leading cloud providers without upskilling your IT team or adding headcount.

Cloud Service Advantages

Cyber security with evidence

Practical, standards-based security using the SMB1001 and Essential Eight programs, with reporting you can take to your board, clients and insurer.

Cyber Security is my #1 Worry

Microsoft 365 governance

Identity, retention, sharing and backup set up properly across Exchange, Teams, SharePoint and OneDrive, so growth doesn't create access sprawl.

Microsoft Modern Workplace

Structured integration between applications

Connect your finance, CRM, operations and Microsoft 365 systems, so data is entered once and reports are trusted.

Explore Integration

Onboard new sites and acquisitions smoothly

Bring a new site or acquired business onto your systems with a planned cut-over, staff training and support, and minimal disruption to day-to-day operations.

Healthcare Acquisition Case Study

Build from plans agreed in advance

Networks, WiFi and server infrastructure designed and documented before work starts, so every site is built to the same standard.

Network Design

An IT roadmap your leadership signs off

A virtual CIO works with your executive team on the roadmap, budget, risk and vendor performance, without the cost of a full-time hire.

vCIO Services and Pricing

Why Mid‑Tier Organisations Choose Microsolve

One Accountable Partner

Support, security, cloud, Microsoft 365 and strategic advice are coordinated by one team. We reduce overlap, simplify vendor management and give leadership a clear line of accountability.

Structured, Low-Risk Delivery

From onboarding and transition planning to project delivery and hypercare, we take a deliberate approach that reduces disruption and keeps change manageable.

Long-term Relationships

With an average client tenure of more than 10 years, our focus is steady improvement and advice that holds up over time.

Local and Established

Supporting NSW and ACT organisations since 1992, across Sydney, Wollongong, Canberra, the Central Coast and Newcastle. About Microsolve.

 

Case Studies

Talk Through Your Next Stage of Growth

If you are planning your next stage of growth, Microsolve can help you stabilise, secure and scale your IT. Request a 15‑minute conversation with a Microsolve specialist.

Book your 15 min conversation

Frequently asked questions

What counts as a mid-sized business?

The Australian Bureau of Statistics defines a medium business as one with 20 to 199 employees (ABS). In IT terms, it's usually the point where one person can no longer look after everything, and where multiple sites, compliance requests and cyber insurance questions start to arrive.

How much do managed IT services cost for a mid-sized business?

Most organisations pay a fixed monthly fee for core services such as the service desk, monitoring, patching and security, with projects and licensing scoped separately. The fee depends on users, devices, sites and complexity. Our guide explains what drives outsourced IT support costs.

We already have an internal IT person. Can you work alongside them?

Yes. In a co-managed arrangement, Microsolve takes agreed areas, such as the service desk, servers, security or after-hours cover, while your internal team keeps the work they know best. Both use the same tools and records.

How do you take over from our current IT provider?

We start with discovery and documentation: every device, account, licence, contract and critical system. We then agree a transition plan and cut-over date with you, and work with the outgoing provider to collect credentials and records, so the handover doesn't leave gaps.

Do you support businesses with multiple sites?

Yes. We provide multi-site IT with managed connectivity, SD-WAN, consistent security settings and one service desk, so every location works to the same standard.

Which cyber security framework should a mid-sized business use?

Many mid-sized organisations work towards the Essential Eight at Maturity Level One or Two, particularly if they work with government or need to satisfy insurers. SMB1001 is a tiered, certifiable alternative that suits organisations wanting a certificate to show clients.

Do we need a vCIO as well as managed IT support?

If IT decisions are being made in a hurry or without a budget, usually yes. Managed support keeps systems running; a virtual CIO works with leadership on the roadmap, budget, risk and vendor performance. Engagements are scoped by service stream, with published starting prices.

Latest Technology Insights