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Managed Network Services and Support

Microsolve's managed network services look after your switches, routers, firewalls and Wi-Fi across one site or many: monitoring, configuration and change management, firmware patching, carrier liaison and 24x7 alert response from our Australian NOC. Your network stays documented, secure and performing, without needing in-house network specialists.

Gone are the days when every device was allowed to see every other device. Today's threat environment has consigned that approach to history. So the real question is: is your network a historical artefact, or something that helps your business? Managed networks are part of our managed IT services, and they can also be taken on their own.

 

What our Managed Network Service Includes

Each managed network is designed around how your business uses it, and includes:

  • Fully private network infrastructure, from VPNs to MPLS
  • Link capacity and performance monitoring, so the network runs at its best
  • Managed redundant internet access, using diverse carriers and technologies
  • Secure remote monitoring of switches, routers, Wi-Fi controllers and access points, power systems, environmental conditions, and alarm and access control equipment
  • Real-time configuration management and drift detection for most network equipment
  • 24x7 alert and response from our Australian Network Operations Centre (NOC)

Network monitoring is part of our wider 24/7 system monitoring, so a network fault and its effect on servers or users are seen in one place.

healthy, complex and secured network
Our AdvantagesHow We Help

One Network Across Every Site

Managing a network well, in one location or across many, takes specialist skills: understanding where the as-built network differs from the design, and allowing for the quirks each vendor's equipment brings to performance metrics. Our team is tertiary qualified and vendor certified, with experience of small, medium and very large networks around the world.

With a Microsolve managed network, staff can move between your locations without reconfiguring their laptops, and you can be confident they are working in a secure environment with consistent performance. For multi-site connectivity, see our multi-site connectivity services.

Results speak for themselves: across a multi-site aged care group, Wi-Fi coverage went from 62% to 99%.

Links, Bandwidth and Connectivity

Manage and improve the download and upload rates for every computer in your network

Manage network activity and ensure there is enough bandwidth across your network to cope with demand

Ensure you have secure, reliable, and high-speed links between mobile sites and users, and your corporate infrastructure

Reduce the cost and complexity of setting up and maintaining your corporate data transmission infrastructure by using the right communications technology for maximum performance (available technologies include copper, fibre and licensed microwave)

The equipment at the edge matters too.

Read about the hidden dangers of consumer-grade routers, and about why a firewall without active management is a risk in FortiBleed: why managed firewall services matter.

Carrier and service invoices can be brought together, too. Click the button below to see more.

Consolidating Invoicing

Managed Network Service Levels

Foundation

Perfect for small businesses or solopreneurs looking to kickstart their MSP journey.

Foundation plan includes

  • Inventory Management
  • Configuration Management
  • Topology & Architecture Documentation
  • IP Address Allocation Management
  • Secure Portal for Shared Documentation
  • Critical Event Response
  • Automated Priority Escalation
  • Investigate detected and reported issues
  • Liaise with 3rd party Carrier Vendors
  • Maintain Shared Knowledge Base
  • Utilise formal change management process
  • Standard Change Notification Period of 24hrs
  • Deploy Simple Changes (port, vlan, ip address update)
  • Deploy complex changes (topology, link, relocations) - Fee
  • Strong Passwords + Admin IP Restrictions
  • Apply Firmware patches + upgrades
  • Proactive equipment performance lifecycle management
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Foundation+

Ideal for Medium-sized organisations that require reliable and responsive support for growing teams with diverse needs.

Foundation+ plan includes

  • Everything in Foundation plan
  • Standard Change Notification Period 48hrs
  • Support Redundant Links/Devices
  • Link Utilisation with Hog Detection
  • Performance Optimisation
  • OPTIONAL: Support VRF, BGP-Lite, Hairpin NAT
Get started

Enterprise

Tailored for established businesses seeking a holistic technology solutions-based approach to cybersecurity and data management.

Enterprise plan includes

  • Everything in Foundation+ plan
  • Lab Test changes
  • Standard Change Notification Period 96hrs
  • Support Network Access Control (NAC) restrictions
  • Support VRRP, HSRP, or GLBP for failover
  • Support VRF, BGP-Lite, Hairpin NAT
  • Scheduled Failover Testing
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Bandwidth options

Network Bandwidth Service

Sometimes you don't need the whole service. Our network bandwidth service controls the download and upload rates for every computer on your network. It can limit time and quota per session, set the hours when access is allowed, log users out after inactivity, and more.

Designing or Upgrading Your Network

If the network needs to change before it can be managed well, we design that too: local area network design and wireless network design, documented so the as-built matches the design.

Book Your Free Audit

Frequently asked questions

What are Managed Network Solutions?

Managed network services means outsourcing the day-to-day management of your network to a specialist provider. That typically covers monitoring, configuration and change management, firmware patching, bandwidth and link performance, carrier liaison and response to outages. At Microsolve it is part of our outsourced IT support.

How can Managed Network Solutions improve my network performance?

By managing download and upload rates, monitoring activity to prevent bottlenecks, and making sure there is enough bandwidth for every user and device. Continuous link monitoring also shows where capacity is running short before users notice.

What is required for Managed Network Solutions?

Secure access to the network equipment at each site, usually through a small gateway device installed on your network. Your equipment needs to be IP addressable and have built-in management capabilities. We confirm this before the service starts.

Can Managed Network Solutions support remote or mobile users?

Partly. Managed network services deliver the most value at multi-user locations such as offices, factories and practices. We can secure and monitor the links remote users connect through, but we can't see inside home or public networks we don't manage. Remote users are protected through device management and security instead.

How do Managed Network Solutions reduce costs?

You avoid the cost of employing in-house network specialists, and continuous monitoring gives you lead time on upgrades, so spending goes where it is needed rather than on emergencies.

Are managed network services suitable for small businesses?

Yes. The service is tailored to what your business needs now, and scales as your organisation grows or changes. The Foundation level is designed for small businesses.

Can you manage our firewalls and Wi-Fi as well as switches and routers?

Yes. Firewalls, Wi-Fi controllers and access points are covered alongside switches and routers, as well as power systems, environmental sensors and alarm and access control equipment where they are network connected.

Why should I choose Microsolve for Managed Network Solutions?

Our team is tertiary qualified and vendor certified, with experience across small, medium and very large networks. Alerts are handled by our Australian NOC around the clock, and every change follows a formal change management process.

Find out how well your network is really performing

 We'll review your network equipment, links, configuration and documentation, and tell you plainly where the risks and quick wins are. 

Get a quick review of your network

Microsolve provides reliable network support, offering fast response times, efficient issue resolution, and proactive maintenance for your IT Outsourcing needs.