By standardising licensing, tenancy and security baselines for Microsoft 365, Microsolve gives your team reliable email today and a clear path to a broader modern workplace rollout tomorrow.
Email Management Services for Microsoft 365
Microsolve's email management service sets up, secures and runs your Microsoft 365 email: user mailboxes, shared inboxes, aliases, licensing, security baselines, Secure Score improvement, archiving and support. Your team gets email that is reliable and protected, and you get one accountable partner instead of a pile of admin.
We run your business email in the background, from setup and migration through to filtering, archiving, backup and support, so your staff can focus on their work, not email admin. Email management is part of our outsourced IT support, and it is the foundation of a secure Microsoft Modern Workplace.
Why Managed Email Matters
When email goes down, goes missing or is hard to manage, the business slows down immediately. Poorly managed mailboxes and shared inboxes make it harder for staff to respond and keep track of conversations.
We take care of account setup, licences, shared inboxes and ongoing support. By standardising licensing, tenancy and security baselines, we give your team reliable email today and a clear path to a wider Modern Workplace rollout tomorrow.
Security is where most organisations fall short. Read why businesses fail at Microsoft 365 security, and compare the protection options in EOP vs Defender for Office 365 vs EDR.
Our expertise in email systems and management enables us to provide a comprehensive, reliable and feature laden email solution for you.
Managed Email Service Levels
Foundation
Best for smaller organisations getting started with Microsoft 365 or formalising how they manage email accounts and shared inboxes.
Includes:
- Your choice of NFP or commercial Microsoft 365 licence, with simple monthly billing on a single invoice.
- Initial Microsoft 365 tenancy and email account creation for your staff.
- Setup of user mailboxes, shared inboxes (for example, sales@ or info@) and email addresses.
- Deployment of a sensible security baseline so everyday email is safer without creating confusion.
- Email address and alias management as people join, leave or change roles.
- Vendor (Microsoft) support, with the option to add full Microsolve support as you grow.
Foundation+
Designed for growing organisations that rely on email every day and need fast, reliable support for their team.
Includes:
- Everything in Foundation plan
- Business-hours access to the Microsolve Support Centre for email issues and questions.
- Regular checks and reports to keep your email settings aligned to your policies.
- Ongoing work to maintain and improve your Microsoft 365 Secure Score, helping to reduce risk over time.
Enterprise
Ideal for larger organisations that rely on email for critical customer communication and want a fully managed, security‑first service.
Includes:
- Everything in the Foundation+ plan
- Unlimited add, remove and update of email accounts and shared inboxes as your organisation changes.
- Monitoring of service status and alerts so issues are picked up before they affect staff.
- Active management of security alerts and problems related to email.
- A guaranteed minimum Microsoft Secure Score target to give you confidence your email environment is being continually improved.
Make sure your email actually arrives
A well-run mailbox is only half the job. If your domain's SPF, DKIM and DMARC records are wrong, or a forgotten system is sending on your behalf, your emails land in junk or bounce, whatever Microsoft 365 is doing. Our email reputation management service finds every sender, authenticates it and keeps watching.
Not sure where you stand? Check your email reputation in a couple of minutes, or start with email authentication basics for Australian SMEs.
Extend email into a full Microsoft Modern Workplace
Once your email is stable, we can connect it into a secure Microsoft Modern Workplace, bringing email, Teams, SharePoint, devices and data protection together in one managed service.
Email support that strengthens your whole IT environment
We bring your mailboxes, shared inboxes, security settings and backup plan together into one reliable system. With managed IT services and cyber security from the same team, you have one partner focused on keeping communication uninterrupted and compliant.
Cyber Security Training
The biggest cyber risk for businesses is email, so beyond necessary automated scans, employees must identify spear-phishing versus whaling attacks and take proper action.
This helps your team spot dangerous emails quickly and keep client information safe.
Immutable Mailbox Archive
Our archiving solution stores every email in a tamper-proof cloud archive, so past emails are easy to find when you need to answer a question, resolve a dispute or meet a retention requirement.
Signature Management
Streamline your email branding with our automated signature solution, enabling easy design and scheduling of signatures for different teams and seasons, applied consistently across all devices.
This keeps your branding consistent on every email address and shared inbox, and saves staff time updating signatures on different devices.
Enhanced Message Filtering
Microsoft 365 includes basic spam and threat protection, but many growing organisations need extra safeguards.
We can add enhanced message filtering and monitoring to help block dangerous emails, detect compromised accounts and protect files stored in Microsoft 365.
If email admin tasks keep creeping onto your to‑do list, it’s time to hand them over.
Microsolve’s managed email service delivers secure, simplified, always‑on communication — backed by responsive IT support when you need it.
Let’s take five minutes to review how your Microsoft 365 environment can be cleaner and safer.
Frequently asked questions
What does email management include?
Email management means looking after your business mailboxes, addresses and shared inboxes so they stay secure, reliable and easy to use. It covers setup, licensing, security baselines, day-to-day support, starters and leavers, archiving and reporting. At Microsolve it is part of our managed IT services.
How can outsourcing email management help my organisation?
It cuts the time your staff spend fixing email issues and chasing providers, improves security, keeps shared inboxes running smoothly, and lets your internal team focus on higher-value work.
Which email platforms can Microsolve manage?
Microsoft 365 email accounts and shared inboxes, as well as Microsoft Exchange and Google Workspace. We handle mailbox administration, new and departing staff, security settings, archiving, integrations and reporting.
How does Microsolve secure business email?
Through spam filtering, anti-phishing protection and encryption baselines in Microsoft 365, with ongoing Secure Score improvement on higher service levels. Add-ons include enhanced message filtering, security audits and phishing simulation and training.
How does email archiving support compliance and data retention?
Email archiving stores email securely for long-term retention, meeting regulatory requirements and supporting legal discovery. Microsolve's immutable mailbox archive captures email in real time, with no action needed from users.
Why do our emails go to junk, and can you fix it?
Usually because your domain's authentication (SPF, DKIM and DMARC) is incomplete, or another system is sending email on your behalf without being authenticated. Our email reputation management service finds and fixes those senders.
What support does Microsolve provide for email?
Help with day-to-day email questions, changes to addresses and shared inboxes, and support when staff notice unusual emails. Foundation+ and Enterprise include access to the Microsolve Support Centre.
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