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Immutable Email Archiving Revolutionises Paramedical Information Protection

AMR Paramedics in Action

Industry

Healthcare

Challenge

Absolute Medical Response (AMR) required a comprehensive, disruption-free solution for archiving both active and legacy email correspondence (including scattered PST files from former staff and functional mailboxes) across its Office 365 environment. The executive team sought a single platform to guarantee regulatory compliance, enable rapid eDiscovery, and provide peace-of-mind that nothing important would be lost, tampered with, or overlooked, even as the business grew in complexity

Results

Real-time archiving and instant search capabilities for all correspondence, reducing eDiscovery and compliance overhead from days to minutes. Archiving operates invisibly, with straightforward secure portal access for restoration, export, or compliance reporting.

Key Product

mHosted | Email Archive

www.absolutemedicalresponse.com.au
< 10s
Discovery Search
285+
Email Accounts Archived
37
PST's Ingested
100%
Email Retention Compliance

Having an archive solution for our email environment which captures every item of correspondence without our staff needing to do anything is amazing. Being able to search and identify specifics of changes in contracts and agreements, irrespective of the people involved, is a game changer for us!

Ikky Khan

Chief Executive Officer @ Absolute Medical Response

AMR Paramedics

About The Customer

Absolute Medical Response provides high-stakes paramedical retrieval and rapid clinical responses across Australia.

The organisation handles sensitive patient data, complex legal agreements, and mission-critical operational records - necessitating airtight information management and retention practices to comply with both industry regulations and internal risk policies

The Challenge

AMR’s operational growth led to fragmented data storage, with essential messages split across Office 365 mailboxes, PST files on Fileshares, USB drives, archived folders, and devices left behind by former employees.

  • Manual PST management created blind spots in information governance, with a risk of critical patient or contract data being overlooked.
  • Regulatory requirements for healthcare providers mandate auditable and tamper-proof retention of all clinical and contractual communications.
  • Legacy email search and recovering archive content stretched the IT team’s resources, often causing delays in responding to compliance queries.
  • Any disruption to email during migration or archiving risked operational readiness in emergency healthcare delivery.

AMR needed a future-proof solution free from manual intervention, unifying correspondence history under one secure, search-friendly system

The Solution

Microsolve’s Immutable Mailbox Archive captures every message (no matter the source or destination) before it is delivered to the recipient’s inbox. All mail, including historic PSTs and functional mailbox content, is ingested, de-duplicated, indexed and encrypted in real-time to an AWS-hosted archive service.

The Results

AMR’s executive team gained instant, effortless access to every email. Searchable, retrievable, and immutable.

AMR has successfully mitigated the risk from deleted, overwritten, or missing messages. All email data is consistently protected, ensuring regulatory peace-of-mind and compliance with policy.

 

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