IT Support, Managed IT Services & Cyber Security Wollongong

Microsolve delivers managed IT support, professional consulting, network and wireless design, cloud architecture, and cyber‑focused services for Wollongong businesses from its head office at the University of Wollongong Innovation Campus.

Through strategic vCIO consulting, secure network and cloud design, and ongoing managed support, Microsolve helps organisations strengthen cyber security controls and meet Australian data protection and compliance expectations.

A locally based team can respond faster on‑site, understands regional business conditions, and provides continuity of support from engineers who know your environment in detail.

Yes, Microsolve has extensive experience delivering stable, secure IT outcomes for organisations with multiple locations, ensuring consistent network, cloud, and security standards across every site.

You can contact the Microsolve team to discuss your environment, review current risks, and plan a tailored managed IT and cyber security roadmap for your organisation.

IT support typically means reactive help -  you call when something breaks, and a technician fixes it. It is useful for one-off issues, but it puts the burden of noticing problems on your team, and costs are unpredictable.

Managed IT services means Microsolve takes proactive, ongoing responsibility for your entire IT environment.  Monitoring your systems around the clock, patching vulnerabilities before they become problems, managing your cloud platforms, and providing a helpdesk your team can call any time. You pay a fixed monthly fee and we own the outcome. For Wollongong and Illawarra businesses, this means less downtime, stronger security, and IT that quietly works in the background allowing your leadership team to focus on running the business, not chasing IT issues.

Yes.

Microsolve is based at the Innovation Campus, University of Wollongong, which means our engineers are genuinely local - not dispatched from Sydney. We provide on-site IT support across Wollongong CBD, North Wollongong, Figtree, Unanderra, Shellharbour, Kiama, and surrounding Illawarra and Southern Highlands regions.

Most day-to-day issues are resolved remotely through our helpdesk, which means faster response times and less disruption to your team. When a situation does require a physical presence — hardware, infrastructure work, or a hands-on security review — we can deploy local engineers without the delays or travel fees that come with providers based outside the region. If you are looking for a managed IT partner who actually knows the Illawarra, we would be glad to have a short conversation.

Microsolve works with the frameworks most relevant to Australian businesses — including the Australian Cyber Security Centre's Essential Eight and the ACSM SMB1001 standard for small and medium organisations.

The Essential Eight is the benchmark recommended by the Australian Government for hardening business systems against cyber attack. It covers patching, multi-factor authentication, application control, and backup practices — areas where many Wollongong businesses have unaddressed gaps. SMB1001 is specifically designed for organisations that need a practical, cost-effective path to demonstrable cyber security maturity without the overhead of enterprise-scale frameworks.

Our team helps you assess where you currently sit against these frameworks, close the gaps, and maintain ongoing compliance — including documentation that supports insurance, board reporting, and regulatory obligations. If you are unsure which framework applies to your organisation, a short discovery call with one of our security specialists is a good starting point.

Absolutely. Microsolve works with organisations of this size every day - businesses that are too large to tolerate unreliable IT, but not large enough to justify a full in-house IT team. This is precisely where a managed IT services partner delivers the most value.

For a team of 10–50 people in the Wollongong and Illawarra region, we typically provide a fixed-price managed services agreement that covers your helpdesk, endpoint management, cyber security monitoring, Microsoft 365 or Google Workspace administration, and regular IT reviews with your leadership team. You get enterprise-grade IT management and security without the cost of hiring internally -  and a team that already knows your environment. We have been doing this since 1992, and our model is designed to scale with your business as it grows.

Microsolve manages the cloud platforms that Wollongong and Illawarra businesses rely on most - including Microsoft 365, AWS, and Google Workspace.

For Microsoft 365, we handle licensing, user provisioning, Exchange Online administration, SharePoint, Teams, and security configurations including Defender and Conditional Access. For Azure/AWS, our team manages cloud infrastructure, virtual machines, backup and disaster recovery, and connectivity between your on-premises environment and the cloud. For Google Workspace, we manage accounts, security policies, and data protection settings.

Across all platforms, our focus is on keeping your environment secure, well-maintained, and aligned with your compliance obligations - not just keeping the lights on. If you are considering a cloud migration or want a review of your current Microsoft 365 or AWS setup, we are happy to take a look.

Because our team is locally based at the Innovation Campus in Wollongong, we are not relying on engineers travelling from Sydney or elsewhere in NSW. For critical issues (a server outage, a ransomware event, a network failure) our team can respond remotely within minutes through our monitoring and helpdesk systems, and deploy on-site to Wollongong locations when physical intervention is required.

For managed services clients, response times and escalation paths are defined in your service agreement, so there is no ambiguity about what happens when something goes wrong. If you are currently without a managed IT partner and dealing with an urgent situation, contact us directly and we will prioritise your call.