IT Support & Managed IT Services Sydney

Yes.

Microsolve is based on George Street in the Sydney CBD, directly opposite Town Hall Station. We provide on-site IT support across the CBD, Barangaroo, Wynyard, Martin Place, Surry Hills, and surrounding inner-city suburbs -  with fast response times that do not depend on engineers travelling in from outside the city.

Yes.

Multi-site management is a core part of what we do. Whether your organisation operates from two Sydney offices, has a mix of CBD and suburban locations, or needs to connect Sydney sites with operations in Wollongong, Canberra, or regional NSW, Microsolve manages your entire environment as a single, cohesive IT infrastructure.

We handle secure connectivity between sites, consistent endpoint management, and unified cyber security monitoring across all locations.

IT support typically means reactive help -  you call when something breaks, and a technician fixes it. It is useful for one-off issues, but it puts the burden of noticing problems on your team, and costs are unpredictable.

Managed IT services means Microsolve takes proactive, ongoing responsibility for your entire IT environment.  Monitoring your systems around the clock, patching vulnerabilities before they become problems, managing your cloud platforms, and providing a helpdesk your team can call any time. You pay a fixed monthly fee and we own the outcome. For Wollongong and Illawarra businesses, this means less downtime, stronger security, and IT that quietly works in the background allowing your leadership team to focus on running the business, not chasing IT issues.

Microsolve works with the frameworks most relevant to Australian businesses — including the Australian Cyber Security Centre's Essential Eight and the ACSM SMB1001 standard for small and medium organisations.

The Essential Eight is the benchmark recommended by the Australian Government for hardening business systems against cyber attack. It covers patching, multi-factor authentication, application control, and backup practices — areas where many Wollongong businesses have unaddressed gaps. SMB1001 is specifically designed for organisations that need a practical, cost-effective path to demonstrable cyber security maturity without the overhead of enterprise-scale frameworks.

Our team helps you assess where you currently sit against these frameworks, close the gaps, and maintain ongoing compliance — including documentation that supports insurance, board reporting, and regulatory obligations. If you are unsure which framework applies to your organisation, a short discovery call with one of our security specialists is a good starting point.

Absolutely. Microsolve works with organisations of this size every day - businesses that are too large to tolerate unreliable IT, but not large enough to justify a full in-house IT team. This is precisely where a managed IT services partner delivers the most value.

For a team of 10–50 people in the Sydney CBD, or greater Sydney region, we typically provide a fixed-price managed services agreement that covers your helpdesk, endpoint management, cyber security monitoring, Microsoft 365 or Google Workspace administration, and regular IT reviews with your leadership team. You get enterprise-grade IT management and security without the cost of hiring internally -  and a team that already knows your environment. We have been doing this since 1992, and our model is designed to scale with your business as it grows.

Microsolve manages the cloud platforms that Wollongong and Illawarra businesses rely on most - including Microsoft 365, AWS, and Google Workspace.

For Microsoft 365, we handle licensing, user provisioning, Exchange Online administration, SharePoint, Teams, and security configurations including Defender and Conditional Access. For Azure/AWS, our team manages cloud infrastructure, virtual machines, backup and disaster recovery, and connectivity between your on-premises environment and the cloud. For Google Workspace, we manage accounts, security policies, and data protection settings.

Across all platforms, our focus is on keeping your environment secure, well-maintained, and aligned with your compliance obligations - not just keeping the lights on. If you are considering a cloud migration or want a review of your current Microsoft 365 or AWS setup, we are happy to take a look.

Because our team is locally based in the Sydney CBD, we are not relying on engineers travelling from elsewhere in NSW. For critical issues (a server outage, a ransomware event, a network failure) our team can respond remotely within minutes through our monitoring and helpdesk systems, and deploy on-site to Sydney locations when physical intervention is required.

For managed services clients, response times and escalation paths are defined in your service agreement, so there is no ambiguity about what happens when something goes wrong. If you are currently without a managed IT partner and dealing with an urgent situation, contact us directly and we will prioritise your call.