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Award-Winning Desktop Support Center

Desktop Support may not be the most exciting part of IT, but it is the service we rely on the most when things just aren't working the way we want them to. 

Microsolve's Desktop Support is your gateway to digital efficiency. We understand how frustrating "tech stuff" can be and pride ourselves on being accessible to everyone - technology native or not.

Our expert support team are ready to transform your Digital workspace into a place of technological efficiency that reduces stress and improves your bottom line.

Take the first step towards a smoother, more productive work environment by contacting us today for a free consultation. Let's unlock your team's full potential together!

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Choose Microsolve for Seamless IT Support

Microsolve can take away the frustration and complexity of supporting IT Infrastructure and users. Our team is able to support single location desktop support requirements as well as supporting multiple sites including those that:

  • May be working across multiple time zones;
  • Increase the pressure for support during peak times; and
  • Need support that can handle the integration of more complex systems such as Software as a Service (SaaS), Infrastructure as a Service (IaaS), Desktop as a Service (DaaS) and Cloud Computing.
Speak to an Expert

Microsolve provides dedicated support telephone numbers and email addresses for issue logging and tracking utilising industry recognised support processes.

Microsolve Desktop Support Service Levels

Foundation

Perfect for small businesses or solopreneurs looking to kickstart their MSP journey.

  

Foundation plan:

  • Laptop/Desktop devices (Windows or MacOS)
  • Asset List Management
  • Asset Lifestyle Management
  • Routine Patch Management of Critical Operating System/Security Updates
  • Patch Management for Microsoft Office, Browser, PDF Updates
  • Licensed and Managed End Point Protection
  • Access to real-time Over-the-Shoulder Technical Support
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Foundation+

Ideal for Medium-sized organisations that require reliable and responsive support for growing teams with diverse needs.

  

Foundation+ plan:

  • Everything in Foundation plan
  • Support for Mobile Devices (Android/iOS)
  • Admin Account Lockout
  • Restrict Application Execution to Whitelist
  • Unlimited rectification of user reported Hardware, Operating System and Microsoft Application incidents on supported devices
  • Essential 8 Maturity Level 1 Compliant!
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Enterprise

Tailored for established businesses seeking a holistic technology solutions-based approach to cybersecurity and data management.

  

Enterprise plan:

  • Everything in Foundation+ plan
  • Thin Client Device Support (Wyse/Dell, iGel or ChromeOS)
  • Warranty Claim Management
  • Routine Updates to SOE Application Set
  • Application (Re-)Deployment to Endpoints
  • Installation of Ad-Hoc Plugin/Add-on/Service
  • Maintain Application Whitelist
  • Deployment and Management of Brand Compliant Wallpaper
  • SOE Defined, Documented and Deployed
  • SOE Reviewed Quarterly
  • Rectification of User Reported Incidents in Off The Shelf Applications with Active Maintenance
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Service Options

File/Folder backup for Windows and/or Mac devices

24/7 Security Operations Centre monitoring and response

Lost device remote wipe and device kill

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Trust our Experienced IT Support Professionals

Our award winning support center is located in Australia, and staffed by certified IT professionals with experience. They are trained to help you with:

  • 24/7 coverage
  • ITILv3 accreditation
  • Incident management
  • Service Requests
  • Problem Management
  • Change Control
  • Asset Management

(And they can help you understand what these actually mean in real-person speak) 

Talk to our Team Today!

Frequently asked questions about Desktop Support

What is desktop support outsourcing?

Desktop support outsourcing involves partnering with an external IT provider to manage your organisation's computer systems and user support needs. This service includes resolving technical issues, installing software, and maintaining hardware for optimal performance.

How can desktop support outsourcing benefit my business?

Outsourcing desktop support can reduce IT costs, improve response times, and provide access to specialized expertise. It allows your internal team to focus on core business activities while ensuring reliable and efficient IT operations.

What types of issues does desktop support cover?

Desktop support covers a wide range of issues, including Operating System troubleshooting, hardware repairs, network connectivity problems, and application software issues. It also includes support for patching operating systems, productivity applications, and company-specific software.

How quickly can I expect a response when I have an IT issue?

Response times vary depending on the severity of the issue and the service level agreement (SLA) in place. Microsolve provides dedicated support channels and utilises industry-recognized support processes to ensure prompt and efficient issue resolution.

Can desktop support be provided for multiple office locations?

Absolutely! Microsolve excels in multi-site desktop support solutions. Our team efficiently manages IT infrastructure and user support across all states in Australia, ensuring consistent service quality and streamlined operations.

How does desktop support outsourcing enhance cybersecurity?

Outsourced desktop support includes implementing and maintaining security measures such as antivirus software, Operating System firewalls, and regular system updates. This proactive approach helps protect your business from cyber threats and ensures compliance with security best practices.

What qualifications do Microsolve's desktop support technicians have?

Microsolve's support technicians are highly qualified professionals with extensive experience in IT support and relevant industry certifications. They undergo regular training to stay up to date with the latest technologies and support methodologies.