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How AWS Hosting Supports Mandatory Electronic Record‑Keeping for NSW Strata Schemes

From June 2024, NSW strata schemes are required to keep records electronically, with clear expectations around security, accessibility, and retention. For strata management companies handling dozens or hundreds of schemes, meeting this obligation at scale demands reliable, centrally managed storage that can grow with the portfolio.

The Requirement

NSW strata reforms now require schemes to maintain electronic records that are secure, reliable, and accessible when needed by owners, committees, and regulators. This covers correspondence, financial records, meeting materials, and other scheme documentation that historically lived in paper files or fragmented digital stores. For strata management companies, this means technology is no longer optional. It is a core part of your compliance and governance obligations.

Electronic Records at Scale

Strata managers must store and retrieve large volumes of scheme records across many portfolios, often spanning many years. A centralised, scalable storage platform is essential to avoid fragmented, inconsistent record‑keeping.

Security and Access Control

Records must be protected from unauthorised access, loss, or tampering, while still being accessible to the right people at the right time. This requires clear permissions, encryption, and audit trails.

Retention and Retrieval

Schemes must be able to retain records for required periods and retrieve them efficiently for disputes, audits, or handovers. Manual or ad‑hoc storage approaches make this difficult and risky.


AWS as the Hosting Platform

AWS provides encrypted, redundant, Australian‑hosted storage that can underpin document management, email archiving, and strata management platform hosting for NSW strata schemes. When configured correctly, AWS gives strata companies a secure, scalable foundation for electronic records that supports compliance, reduces operational risk, and simplifies long‑term management. Microsolve designs AWS environments specifically to meet the needs of strata record‑keeping and related workloads.

Australian Data Residency

AWS operates data centres in the Sydney region, allowing strata companies to configure storage and applications so that scheme records remain within Australia. This supports data residency expectations and internal governance policies.

Encryption and Security Controls

Data is encrypted at rest and in transit, with identity and access management, network segmentation, and logging to protect records from unauthorised access or tampering. Microsolve configures these controls around your risk profile and compliance needs.

Redundancy and Durability

AWS storage is designed for high durability and redundancy across multiple systems and facilities, reducing the risk of data loss from hardware failure or site incidents. This supports reliable, long‑term retention of scheme records.

Support for Document Management and Archiving

AWS can host document management systems, email archiving platforms, and strata management applications that rely on secure, centralised storage. Microsolve integrates these workloads so that records are consistently captured and retained.

Scalability as Portfolios Grow

Storage and infrastructure can scale as you add schemes or acquire portfolios, without major re‑architecture or capital outlay. This allows you to meet record‑keeping obligations sustainably as the business grows.


How Microsolve Designs AWS for Strata Record‑Keeping

AWS Hosting is more than just “putting strata records on AWS”. At Microsolve, we design and manage environments that reflect the realities of your strata operations, committee governance, and regulatory expectations. The key understanding your current record‑keeping approach, compliance obligations, and pain points, before moving forward and building an AWS environment that supports those needs securely and sustainably. This is done in phases.

Discovery and Current‑State Review

Microsolve reviews your existing record‑keeping systems, storage, and processes, and speaks with leadership and key staff to understand where risk and inefficiency lie. This informs an architecture that captures and retains records in a compliant, searchable way.

Architecture and Control Design

Microsolve designs the AWS tenancy, storage, identity, and security layout so that scheme records are segmented, encrypted, and access‑controlled in line with your obligations. We define backup, recovery, and logging strategies that support both continuity and audit needs.

Implementation and Validation

We build the environment, integrate document management and archiving tools, and run validation tests to confirm that retention, access, and security controls work as intended. Any gaps identified during testing are addressed before go‑live.

Ongoing Management and Review

After go‑live, Microsolve provides monitoring, incident response, and periodic reviews so the AWS environment remains aligned with regulatory changes and portfolio growth. This includes user support, security tuning, and governance reporting when required.

This sounds exactly like what I need - Where do I begin?

Great question! Begin by booking a short, no-obligation review of your current record-keeping environment and discuss your AWS options.

Frequently asked questions

Why do NSW strata schemes need electronic record‑keeping?

NSW reforms require schemes to maintain electronic records that are secure, reliable, and accessible for owners, committees, and regulators. This supports transparency, auditability, and efficient scheme management.

Can AWS be used to store strata scheme records?

Yes. AWS provides encrypted, redundant, Australian‑hosted storage that can underpin document management, email archiving, and strata management platforms. Microsolve configures AWS specifically to meet strata record‑keeping and compliance needs.

How does AWS help with security and access control?

AWS supports encryption, identity and access management, network segmentation, and detailed logging, which can be configured to protect scheme records from unauthorised access or tampering. Microsolve designs these controls around your risk profile and obligations.

Will AWS hosting help us meet retention and retrieval requirements?

When combined with appropriate document management and archiving tools, AWS provides a durable, scalable foundation for retaining and retrieving scheme records over required periods. Microsolve ensures that retention policies and search capabilities are configured correctly.

Do we need to replace our current systems to use AWS for record‑keeping?

Not necessarily. Microsolve assesses whether your current document management, email, and strata platforms can be integrated with or hosted on AWS, or whether additional tools are required. The goal is to meet obligations with minimal disruption.