In today's aged care landscape, compliance isn't a once-a-year event. It's perpetual. Microsolve's immutable email archiving ensures every critical email is captured, protected, and instantly accessible, so you're always audit-ready without the stress.
The Aged Care Act 2024 has fundamentally changed the game: the ACQSC can now request evidence at any time, not just during scheduled audits. This ends the era of last-minute audit preparation, demanding instead that providers maintain live, instantly accessible records of all critical correspondence in order to protect resident care, family communications, and regulatory interactions 24/7. Microsolve's immutable email archiving turns this regulatory pressure into proactive confidence, so you're always steps ahead.
The standard basic email offering was never designed to be your evidence system of record.!
In a busy aged care environment, messages are constantly being deleted, moved, or trapped in individual inboxes as staff change roles or leave the organisation.
Without an immutable archive sitting behind the scenes, critical correspondence with families, clinicians, contractors, and regulators can simply disappear, leaving you exposed when the ACQSC asks for proof.
Staff routinely clear out their inboxes to stay on top of day‑to‑day work. Important messages get deleted or overwritten in long reply chains, and there is no guaranteed way to reconstruct what was actually sent at the time.
When a staff member changes roles or leaves the organisation, their mailbox is often archived, disabled, or removed. Any evidence that lived only in that personal inbox goes with them, creating gaps in your record of care and communication.
Without central archiving, email is scattered across multiple accounts and devices. Finding all correspondence for a complaint, incident, or audit can take days—and you still cannot be certain you have the full picture, which puts compliance and trust at risk.
Every email is intercepted and stored immutably before it hits the inbox, meaning no deletions possible.
Hashed and blockchain-like integrity ensures zero alterations.
Full-text search across all records, anytime.
Set policies for your needs.
Getting retention right means keeping what the Aged Care Act 2024 demands - for exactly as long as required - without tying up storage or creating unnecessary risk. Microsolve's immutable email archiving lets you set precise policies that automatically retain critical correspondence (like family communications or incident-related emails) for 7 years or more, then securely dispose of it with full audit trails. This keeps you compliant, efficient, and always audit-ready across your NSW facilities.
Configure retention for 7 years post-service (or longer for health/personal records under Privacy Act), covering complaints, incidents, and regulatory exchanges. Leave any and all guesswork in the past.
When retention ends, emails are permanently deleted with logged proof, preventing over-retention risks while maintaining a defensible chain of custody.
Handles multi-site needs, from single facilities to networks, with role-based access and reporting for ACQSC reviews.
Our immutable archiving provides perpetual, tamper-proof evidence accessible anytime for ACQSC audits
Yes. Our Immutable Email Archiving is seamless with Outlook and Exchange, and captures everything automatically.
This is up to your compliance needs! It's fully customisable to your policies, and can range from 7 years to perpetual.
Tamper-proof hashing and role-based access ensure compliance with Australian privacy standards.
