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How to Migrate Your Aged Care Organisation to Microsoft 365 Without Disrupting Resident Care

If you're managing an aged care facility in NSW still relying on outdated on-premises systems, you're not alone, but the risks to resident care, compliance, and staff efficiency are mounting. Microsolve's tailored migration to Microsoft 365 transforms these legacy setups into a secure, mobile-ready modern workplace, keeping every shift uninterrupted.

Why Aged Care Providers Are Moving Away from Legacy Systems

Migrate your aged care legacy servers to Microsoft 365

Legacy on-premises email, file servers, and disconnected tools drive up costs, expose cyber risks, and fail to support remote access or mobile care delivery essential in today's aged care landscape. Many providers struggle with systems unable to meet modern compliance like the new Aged Care Act's continuous oversight and GPMS digital reporting requirements. These setups create silos that slow care coordination, heighten data breach vulnerabilities, and complicate audits.

Switching to Microsoft 365 eliminates these pain points, enabling secure anywhere-access while slashing maintenance overhead.

High Costs and Complexity

Ongoing hardware upkeep drains budgets needed for resident care.

Remote Work Gaps

No mobile support for home visits or shift handovers.

Compliance Risks

Manual records fail new Act's live audit demands.


A Migration Approach Designed for Care Continuity

Microsolve employs a proven phased methodology to ensure resident care systems stay fully operational, with hands-on staff training woven into each step. This approach minimises downtime, drawing from successes like large-scale healthcare migrations where 20,000+ users transitioned seamlessly during high-pressure periods.

Discovery

We audit your current systems and talk to staff to map a safe path forward. A clear map of your data and risks means no surprises, just a clear plan for your facility.

Planning

We develop a custom timeline, budget, and training plan. It matches your care shifts and compliance rules.

Pilot

One team tests Microsoft 365 for 2-4 weeks. We fix issues fast while care continues without interruption.

Staged Rollout

We activate site-by-site with 24/7 support. The full process takes 4-12 weeks with no downtime.


What Gets Migrated

Core elements shift smoothly: email to Exchange Online for reliable access, files to SharePoint/OneDrive for secure sharing, communication to Teams for shift handovers, identity to Entra ID for single sign-on, and devices to Intune for compliant management. Clinical systems stay on their platforms, integrated via secure Azure access to preserve specialised workflows.

Email & Communication

We move your legacy email to Exchange Online and Teams. This gives carers real-time care updates from anywhere.

Files & Collaboration

We migrate servers to SharePoint and OneDrive. Now resident care plans stay versioned with no lost documents.

Security & Devices

We implement Entra ID and Intune for security. Multi-factor authentication and encryption meet NSW compliance standards.

Integrations

We securely connect to GPMS and clinical tools. No 'rip-and-replace', just seamless access to your existing systems.

This setup supports the new Aged Care Act's digital demands, turning IT into an enabler for better care.

Post-Migration Support

Go-live is just the start. Microsolve delivers ongoing managed Microsoft 365 services, including tenant optimisation, security monitoring, backups, and governance to keep your environment secure and efficient. We handle user onboarding, threat response, and compliance audits across Sydney, Wollongong, regional NSW, the ACT, and more, so you avoid surprises.

Our fixed-price model provides budget certainty, with proactive care that scales as your facilities grow.

Microsoft 365 Solutions for Aged Care

Improving Care Coordination

Improving Care Coordination

The Microsoft 365 modern workplace, tailored specifically for aged care, gives your teams one secure place to communicate, share documents and coordinate care.

Compliance and the New Act

Compliance and the New Act

The new Aged Care Act requires providers to demonstrate continuous compliance, digital reporting through GPMS, and live access to audit evidence - the Microsoft 365 Modern Workplace is your compliance, information management and security engine!

Securing Resident Data

Securing Resident Data

Securing Resident Data is simplified through the Microsoft 365 system. From Multi-factor Authentication and Data Loss Prevention data protection is available and simple.

Microsoft Teams - The Multi-site collaboration star!

Implement Microsoft Teams as a structured, secure communication hub that mirrors how care operates across regions and facilities, so staff always know where to collaborate and find critical information.

Frequently asked questions

Will migration disrupt resident care?

No, Microsolve uses a phased approach of discovery, pilot testing, and a staged rollout with parallel systems running. Clinical tools stay operational throughout, so carers maintain schedules uninterrupted.

What data gets moved and what stays?

Email shifts to Exchange Online, files to SharePoint/OneDrive, communication to Teams, identities to Entra ID, devices to Intune. Clinical systems like Leecare or Manad remain intact with secure links to ensure no "rip-and-replace" occurs.

How do we meet NSW and Aged Care Act compliance during migration?

We configure retention policies, audit logs, MFA, and encryption from day one to align with Privacy Act, GPMS reporting, and perpetual evidence rules. Data stays in Australian regions.

What training do staff receive?

Short, hands-on sessions per phase, such as  Teams for shift handovers, SharePoint for plans, mobile access. We provide cheat sheets, ongoing support, and a helpdesk to build confidence fast.

How long does migration take for a multi-site provider?

Typically 8-12 weeks for 100+ users, depending on site count. We start with head office pilot, then roll out regionally without weekend downtime

What if we have legacy systems or poor internet?

Our methodology handles on-premises servers, hybrid setups, and variable connectivity. Offline caching in Teams/OneDrive ensures regional sites work seamlessly.

Post-migration, who manages security and updates?

Microsolve's managed service covers Secure Score monitoring, threat response, compliance audits, and quarterly reviews, so your team focuses on care.

Can we trial before full commitment?

Yes, start with a no-obligation discovery audit and 2-week pilot for 20 users. See real-time updates in action with your data.

Ready to modernise without missing a beat?

Discuss a Microsoft 365 migration plan for your aged care organisation that is tailored, compliant, and carer-focused. Book a no-obligation meeting today.